The Fold London レビュー 272

Shahnaz was so helpful, and prompt! No waiting days for a response. And this is England to the US. Great.

Beautiful clothes but why three weeks for a refund? I returned a blue 8 Jan and still no refund on 29 January. I would be very grateful for an explanation.
I would love to purchase again but this delay with refunds is not acceptable

Wonderful experience. The stylist picked out a lovely range of pieces for me to try, and allowed plenty of time for trying and re-trying the various outfits, as well as introducing new options and sizes. No hard sell. Dressing room was large with good mirrors, lighting and natural light which made the experience much more positive than most in-store changing rooms. I bought a clever crepe jacket and matching dress and skirt for a job interview. Amazing fit and cut that really boosted my confidence, and I got the job! Thank you team Fold.

Fantastic customer service experience, Shahnaz helped me right away with my issue. Thank you so much!

The customer service. All day. The clothes are beautiful.

The quality of the product was great and the customer service was excellent. It is always difficult getting sizing correct when ordering online but they were super efficient at organising my free return so I could re-order a different size. I can't wait to wear my new top. I will be ordering more in future.

The best, most personal and professional customer service I have ever experienced. On top of the most amazingly beautiful clothes and materials. Hats off to you The Fold, you set a completely new bar!

I have been a customer of The Fold London since their first year of operation. I was looking for workwear that was business smart but not too common and not old-fashioned. I find their designs unique, and their fabrics of the highest quality. I recently purchased 3 dresses and one of them became out of stock temporarily. Their customer service was amazing - they helped me with securing one of the dresses that was returned by another customer and although it was a busy period over the holidays they offered me complimentary next day delivery to ensure I got my dress before the Christmas holiday.

The Fold London is a premium brand in every way - quality, designs and customer service. They are pricey but worth every penny.

Elly and team were excellent in helping me find a good work suit that is comfortable and well-made. The pieces which they did not have in stock were ordered online and delivered very quickly to my house.

I have always enjoyed my experience with The Fold. I absolutely love the clothes and the excellent customer service is unmatched. Helena was so helpful and responsive to my questions. The best customer service experience I've had in years. Thank you!!

In today's age to find good customer service isa real plus. I experienced just that when I reached out to The Fold. A live person called me back within hours and answered all my questions. I love the clothes at The Fold and now the customer service as well. Double thumbs up!

From the moment I walked in the store the staff couldn’t be more helpful. Honestly felt like VIP treatment and the quality of the clothing here is equal to the incredible customer service. Will certainly return!

Firstly the customer service given by Alex was 5 star. He was very proffessional helpful nothing was too much trouble. Its been a long time since I have experienced such a rewarding shopping trip. The pieces I purchased were of exceptional quality and fit. I will definitely be returning soon.

The customer service was outstanding. Helena personally communicated with me throughout the process, even stepping in with DHL to help with what became a complicated EU returns process. Literally, the best online communication I’ve ever experienced from any company. She was brilliant. Thank you!!

I had an issue with my delivery and Helena did an amazing job trying to track it down and brought the matter to a successful resolution. She was gracious and responsive from beginning to end. I will continue be a loyal customer of The Fold.

I have recently ordered several items from The Fold, the Customer Service received was exemplary. The items I received were of great quality and together with service provided I will certainly be purchasing from Fold in the future.

I loved having a fitting area with pieces chosen based on my preferences and that was large enough to accommodate my husband and to move freely. Staff was very helpful in identifying the best fit.

I have purchased 2 very beautiful (and unique) items from The Fold. They are just lovely!
One had been purchased the day before a sale and special promotion. I wrote to their customer service and Shahnaz responded very quickly that I would be given the promotion and refund, since I’d ordered within hours of the sale.
She has been very communicative and helpful.
I will treat myself to shopping from The Fold in future!

A "real person" answered my original questions and was available for questions and followup. Helena was superb in every way and I look forward to dealing with her and The Fold in the future. I live in the US and also spend time in London so I have the benefit of the catalog and the wonderful store!

First time client here-purchased a few sizes because I wasn’t familiar with the brand and how it runs. First impressions: high quality garments, gorgeous designs, pricey but definitely worth it. Beyond that, the Customer Support is Next Level! Long story but I needed help untangling my returns. Helena was an absolute Saint. She sorted me out, generated labels and even arranged a pickup at my office when the “local” DHL” drop was nearly an hour away. I cannot say enough positive about my first experience with this brand. Definitely won’t be my last. The Fold is restoring my love for clothing shopping-thank you!!