Thegrailedsociety レビュー 

Thegrailedsociety からの回答

2026年7月14日 に更新

We are sorry that this matter has escalated in this way. However, this review does not accurately reflect what actually occurred.
At your request, we first processed the partial refund of $180, and when you later requested cancellation of the remaining order, we agreed to cancel it and processed the full remaining refund as well.
Refund processing times depend on the payment provider and your bank. While we process refunds immediately on our side, it is common for banks to take several business days before the funds appear in the customer's account, particularly when requests are made before a weekend. This is outside our control.
Your customer account was restricted because of repeated abuse of our refund policy and violations of our Terms & Conditions, not because you requested a legitimate refund.
We have never withheld your funds, nor do we intend to. We have complete documentation of the refund requests, the refunds processed, and our communications, all of which can be provided to Trustpilot or any relevant authority if required.
We sincerely hope you will update this review once the remaining refund has reached your account, so that it accurately reflects the final outcome.

Thegrailedsociety からの回答

2026年7月4日

Thank you so much for your kind review, Shalik!
We're delighted to hear that you were happy with our communication, competitive pricing, and that your order arrived exactly as expected. Providing a smooth and reliable experience from checkout to delivery is always our goal.
Thank you for choosing The Grailed Society. We truly appreciate your support and look forward to serving you again soon! 🎉

Thegrailedsociety からの回答

2026年7月4日

Thank you so much for your wonderful review, Sirosa!
We're delighted to hear that you had such a positive pre-order experience. Transparency and clear communication are at the heart of what we do, so it's great to know our updates throughout the waiting period helped make the process smooth and worry-free.
Thank you for placing your trust in The Grailed Society. We truly appreciate your support and look forward to serving you again for many more releases! 🎉

Thegrailedsociety からの回答

2026年7月1日

Thank you so much for your continued trust and support, Daniel!
It means a lot to hear that we've been able to help you access products at fair prices and consistently deliver on our pre-order commitments. We work hard to offer reliable service, competitive pricing, and transparent communication every step of the way.
We're incredibly grateful to have customers like you who have been with us since OP-14. We look forward to serving you for many more releases. Enjoy your next pull! 🎉