I cannot praise the high level of service of this company enough . So rare these days. After making an online order I realised (about an hour later) that I’d ordered the wrong scent of a body wash . N... もっと見る
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I was happy with the booking service, delivery and product quality. Just a couple of points. I ordered two of the Musgo colognes. One was with splash style of dispensing and the other was spray atomi... もっと見る
Products arrive promptly, well packed, packaging does not contain polystyrene as far as I can tell, is bio degradable, and can be used for gardening I.e: in plant pots. Items well priced, customer ser... もっと見る
Sceptical at first but after reading all the reviews decided to give it a shot.Must say a memorable experience indeed.From packaging to delivery at my doorstep everything TOP NOTCH.Looking for men gro... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Discover the best men's skincare and male grooming products coupled with outstanding customer service.
連絡先
4.7
優良
214件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 50％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great products not available on the…
Great products not available on the high, good prices and fast free delivery.
2023年3月19日
自発的なレビュー
The Grooming Clinic からの回答
Thanks for taking the time to leave a review Simon, I'm glad we made you happy =)
Awesome products, great support !!!
Awesome products, great Instant support, extremely friendly and helpful staff! Very fast shipping and fair prices … and although I was afraid that the brexit could cause additional costs there were none. And now they even reduced shipping fees while several prices are cheaper than in EU-Online-Stores! Absolutely trustful website … a must for all men of today who love to try different new fragrances and products that are made for men. And free gifts made my shopping experience complete. Thanks a lot! I‘ll be back! :)
2023年3月12日
自発的なレビュー
The Grooming Clinic からの回答
Thanks for taking the time to leave a review Stephan, we pride ourselves on delivering the best experience, so I'm glad we made you smile!
The Grooming Clinic からの回答
Thank you Zuzana =)
Great price and fast delivery
2023年2月23日
The Grooming Clinic からの回答
Thanks for taking the time to share your experience with us, Guy :)
Fast and helpful!
The Grooming Clinic is one of the only places in the UK that stocks the brand I wanted, and having had a poor experience with another retailer, decided to give TGC a go, given the good reviews. I am thrilled with the service. Really quick to respond and help on chat. And my order was dispatched same day and arrived within 48 hours. Will definitely shop here again and will recommend to others.
2023年2月27日
自発的なレビュー
The Grooming Clinic からの回答
I'm glad we made you Smile, Em. Thanks for taking the time out to share your experience =)
The Grooming Clinic からの回答
Thank you for taking the time to share your experience, Julia! :)
Always great
2023年2月21日
Best Customer Support Ever
This is the best website ever, Genuine products, fast
delivery, and good prices too .
And the best thing is their customer support, they're sooo helpful and collaborative, as well as they're available 24/7 and replying faaaast.
My 2 shipments were refused by the customs authority, and have been returned. They reshipped them for me in 3 shipments without any additional cost.
2023年2月12日
自発的なレビュー
Excellent customer service from Henry today
I have ordered multiple times from The Grooming Clinic as their prices are the best and delivery is fast.
Today I was having trouble logging in to my account and contacted them to find out what was going wrong. Henry identified that my previous orders were made via their old website and my details had not migrated. He updated my account with previously earned reward points and his responses were quick & very helpful.
I'll continue using their website for ordering my favourite perfumes by Escentric Molecules as they have by far the best customer service and good prices.
2023年1月12日
自発的なレビュー
The Grooming Clinic からの回答
It's our great pleasure Hanna =)
Great Place !!
My order was delivered promptly again, this is my third time ordering from this place and I'm yet to have an issue. I tend to try different products each time and they're always competitively priced when I search around online. Would definitely recommend.
2023年1月4日
自発的なレビュー
The Grooming Clinic からの回答
Thank you for taking the time to leave a review, Lewis, we're glad we made you smile =)
3 months and still no refund
3 months and still no refund
Royal Mail was unable to deliver my order so it was sent back to The Grooming Clinic. I contacted them and they said they would issue a refund as soon as they received the product back. I have been waiting for three months and have still not received a refund. Would not order anything again.
2023年1月2日
The Grooming Clinic からの回答
Hello Mirjam.
It's saddening to read your review and we would like to share the true chain of events to reassure anybody who may read it.
We despatched your order on time and Royal Mail attempted to deliver it 48 hours after despatch. Nobody was home so they returned it to your local delivery office for you to collect it, or to arrange for it to be redelivered.
The parcel was never collected by you, and so Royal Mail eventually arranged to return it back to us, the sender. The parcel never was returned to us, yet we still arranged to fully refund your purchase.
I hope this is now resolved to your expectations, and for anybody reading this please rest assured that if something goes wrong with your order will absolutely put it right for you.
With very best wishes
TGC Support Team
First time customer
First time customer but I checked the reviews on here first before ordering a high value item. Fast delivery and it included a free gift! Plus their pricing was the most competitive.
2022年12月26日
自発的なレビュー
The Grooming Clinic からの回答
Thank you Rachel =)
I ordered from The Grooming Clinic…
I ordered from The Grooming Clinic following a google search for my favourite aftershave, their price could not be beaten!!
I was delighted how quickly it arrived.
Also, they very kindly added some extras to the box! Some well needed bath salts and sample bottle of aftershave too. Made me smile!
I will definitely use these again in the future.
A very happy customer!
2022年12月29日
自発的なレビュー
The Grooming Clinic からの回答
Thanks for taking the time to leave a review, Brendan =)
The Grooming Clinic からの回答
It's our great pleasure =)
I could copy and paste the previous…
I could copy and paste the previous comments from Sarah!!!!
Henry - Customer Service was absolutely first class ( unlike Royal Mail - excuse the pun) he went way beyond the call of duty in helping when my wife's perfume wasn't delivered.
He kept me posted of all developments until the package was received.
Would 100% use The Grooming Clinic again.
2022年12月23日
自発的なレビュー
The Grooming Clinic からの回答
Thank you Paul, it's been our pleasure to help!
Excellent customer service and lovely product
The Grooming Clinic has probably the best customer service I have ever come across. My purchase was unavoidably delayed due to Royal Mail strikes but Henry kept me fully informed and went above and beyond to find out where my package was after RM had held it for over two weeks.
The soap that I bought was perfect and I have no hesitation in highly recommending this company.
2022年12月15日
自発的なレビュー
The Grooming Clinic からの回答
Thank you for taking the time to leave your review Sarah, I'm glad we made you smile =)
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