Theharbourwardrobe レビュー 

Buyer Beware: Presented as Mystic, CT — Returns Sent to China at Your Expense

I strongly recommend that potential customers read this before ordering from The Harbour Wardrobe.

I purchased the Hannah | Casual Elegant Daily Style dress for $54.95 based on the photographs and description on their website. The company presents itself as The Harbour Wardrobe in Mystic, Connecticut.

What I received looks substantially different from the product advertised. The advertised dress appears to have a shaped bodice and waist, a flowing silhouette, textured-looking fabric and detailed floral embellishment. What arrived is an extremely oversized, straight-cut garment with completely different-looking fabric and floral detailing. I have photographs of the advertised dress and the garment I actually received, and the difference is striking.

I immediately contacted the company and provided photographs. Instead of issuing a full refund, they first offered me a 25% refund, then 30%, and now 40% if I keep the dress. They have also offered 50% store credit.

After repeatedly requesting a full refund and a prepaid return label because the merchandise was not as advertised, I was finally told I could return it for a full refund — but at my own expense to an address in Dongguan, Guangdong, CHINA.

This was particularly disturbing to me because I purchased from a website presenting the business as The Harbour Wardrobe in Mystic, Connecticut. I was not aware when I placed my order that a return would have to be shipped internationally to China at my expense. Had that been clearly disclosed to me before purchasing, I would never have placed the order.

Their website also advertised a 30-day return/money-back guarantee, which I fortunately screenshotted.

I have offered to return the dress if The Harbour Wardrobe provides a prepaid shipping label. I do not believe I should have to pay potentially expensive tracked international postage to China to obtain a refund for an item that, in my opinion and based on my photographs, is materially different from the item advertised.

I have also repeatedly asked the company to identify the payment method and last four digits used for my order, because the Shop order record does not display it and I was not provided a separate payment receipt. As of this review, they have not provided that information.

I have now filed a complaint with the Better Business Bureau and have retained screenshots of the original advertisement, the advertised return guarantee, my order information, photographs of what I actually received, and all correspondence with the company.

My experience: the product received did not resemble what I believed I was buying, and only after attempting to return it did I learn that I would be expected to ship it to China at my own expense.

Buyer beware. Save screenshots of everything before ordering.