Made an order and they didn’t have the size so they emailed me what options they could do promptly so I got my order in time. Great communication.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Positive: Good prices and selection, excellent communication when an item I ordered was out of stock, quick shipping. Negative: Allowed me to order an item that was then said to be out of stock, ska... もっと見る
企業が回答しました
Website is intuitive. I found my product quickly and placed the order without issues. Practice Jerseys are quality product but the shipping could have been quicker in my opinion. I ordered two prac... もっと見る
企業が回答しました
ordered wrong size, emailed the guys at THD and got right back to me with information and directions on how to exchange. effortless now just waiting on the right size to come back AND they are even ta... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
TheHockeyDepot.com is an e-commerce site selling hockey equipment and team uniforms to leagues, teams, and schools. Here you can buy all your hockey equipment and skates at discount prices
連絡先
4.8
優良
93件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Had to have an order by 7 days for a…
Had to have an order by 7 days for a weekend tourney. Order was put in Saturday and received order on Wednesday. Great job on getting me my order in time
2022年3月19日
thehockeydepot.com からの回答
Thank you so much for the 5 star review. We strive to make the overall experience a great one and with that we hope we earned your business in the future.
Thanks,
Thehockeydepot.com
Been a customer for over a year and for…
Been a customer for over a year and for each order they still honor the 10% discount and free fast shipping. Love my gear just in time for league play, thanks.
2022年3月1日
自発的なレビュー
thehockeydepot.com からの回答
Jason,
Thank you so much for the continued support and we value your business and look forward to continuing to meet your hockey needs.
Thehockeydepot.com
Very good quality skates
Very good quality skates. For a great price!! Fit really nice and ride really smooth 👌 would definitely recommend getting skates from here.
2022年2月27日
thehockeydepot.com からの回答
Johnnie
You are one of the many reasons why we love what we do at Thehockeydepot.com. So glad that the skates worked out and that you love them, we truly appreciate the feedback and want to thank you in advance of spreading thehockeydepot.com love to your fellow hockey players.
Thanks again
Mike E.
Thehockeydepot.com
The Hockey Depot is awesome
The Hockey Depot is awesome! They are super responsive and items get delivered speedy fast. I will definitely shop their website again.
2022年1月19日
thehockeydepot.com からの回答
Ashley,
Thank you so much for the 5 star review. Customers like you make us continue to strive to be the best in the business and truly value feedback. Welcome to our family and don't forget to be Awesome!!!!
thanks
Thehockeydepot.com
thehockeydepot.com からの回答
We actually emailed you almost immediately after the order was received notifying you that the items were in fact out of stock. We try to keep our inventory as up to date as possible and make every effort to ensure products are available but unfortunately sometimes things are out of stock. We then contacted you and did not get any response at all and since we do not want to hold your money, we issued a full refund. We apologize for the inconvenience but some things are out of our control.
Rest assured we strive to make each and every customer happy and deliver merchandise and we are sorry that items become unavailable due to low inventory.
Thehockeydepot.com
ordered wrong size
ordered wrong size, emailed the guys at THD and got right back to me with information and directions on how to exchange. effortless now just waiting on the right size to come back AND they are even taking care of the shipping cost to send it back to me. Can’t wait to get them back.
2021年12月9日
thehockeydepot.com からの回答
Thank you so much for the 5 star review. Customers like you make us continue to strive to be the best in the business and truly value feedback. Welcome to our family and don't forget to be Awesome!!!!
I was disappointed that you didn't have…
I was disappointed that you didn't have a hockey skate and didn't tell me untill after I ordered it.
2021年12月5日
thehockeydepot.com からの回答
Thank you for the feedback, unfortunately inventory changes all the time and although we strive to ensure products that we show are available sometimes it unfortunately can be wrong. We truly value your business and we will send you a discount code for a future purchase.
On time and exactly what I ordered
2021年9月17日
thehockeydepot.com からの回答
Thank you for the reply, we strive to make every customer happy and glad we were spot on.
Said item was in stock
Said item was in stock. Emailed me later to say item was no longer available but would let me buy a similar item that cost more than double the price for 5% off. They still showed the item I ordered as available. Trying to bait and switch.
2021年4月3日
thehockeydepot.com からの回答
Actually and factually this is completely inaccurate. Yes we were out of stock in what you ordered which was the Alkali RPD Quantum Senior Inline Hockey Girdle Small/Medium @ a price if 39.99 and are STILL out of stock. We then offered you the RPD Visium girdle in Sr Sm/Med @ the price if 59.99 with a 10% off not a 5% off since it was available and in stock. It was not more then Double the price or 5% off as you stated. If we had it in stock why wouldnt it be sold to you, We offer what we have in stock and try to offset some of the cost by offering a discount like many other companies do. Our email to you is posted below to show your inaccuracies:
TheHockeydepot.com
Please note that due to an inventory feed error we showed the RPD Quantum Girdle in stock in Sr and we are sold out.
We do have the RPD Visium girdle in Sr Sm/Med for a price of 59.99 and we can offer you 10% off this price due to this mistake.
Please let us know if you want to change the girdle to the Visium and we will modify the order to allow you to pay the difference online
We apologize for the inconvenience but please let us know what you want to do a refund or the difference
Thank you
Thehockeydepot.com
Haven't received my products yet
Haven't received my products yet, but fantastic customer service, not only were you guys really prompt in returning emails, but you were really helpful with everything that I needed
2021年2月25日
thehockeydepot.com からの回答
Thank you for the review and its customers like you that make our job easier thanks again
Great customer service!
Great customer service regarding my online order! There was an issue with the availability of skates that I ordered. They let me know immediately and recommended upgrade with a discount. Then some ?’s that I had regarding product were answered promptly. I appreciate their quick and clear communications! Will definitely be shopping with them in the future!
2020年10月18日
thehockeydepot.com からの回答
Thank you so much we truly appreciate and take the feedback very seriously we want every customer to have a great experience at thehockeydepot.com
Good purchase experience and excellent…
Good purchase experience and excellent communication.
2020年10月2日
自発的なレビュー
thehockeydepot.com からの回答
TG,
Thank you so much for the awesome 5 star review and the comments. We strive to offer top notch customer service and overall experience and are glad you had both. Enjoy your purchase and please pass the word around to all of our friends about us. The best form of advertising comes from our customers.
Enjoy again
Thehockeydepot.com
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