Great company, great range of products, great customer service. They kept me in the loop regarding a preorder which got pushed back a few weeks (out of there control), which was delivered very qu... もっと見る
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I’ve used The Hydro Bros a handful of times now and they’ve been spot on every time. Ordering is always straightforward, delivery is quick, and everything arrives well packaged and exactly as ex... もっと見る
企業が回答しました
After a mistake by the company's suppliers, I spoke to a representative by phone. They owned the problem and rectified it immediately. I was extremely impressed by how effective this company's custo... もっと見る
⭐⭐⭐⭐⭐ Great shop for hydroponic equipment and nutrients. The team are always knowledgeable, helpful, and happy to give advice without trying to upsell. Everything is well stocked and prices are f... もっと見る
企業が回答しました
企業情報
当該企業による記述
The Hydro Bros is the UK’s #1 hydroponics shop, trusted by growers worldwide. Based in London with a full-service retail store and a global online shop, we supply premium LED grow lights, nutrients, grow tents, extraction kits, and everything else for serious indoor growing. We’re open 7 days a week—online and in-store—with unbeatable prices, discreet shipping, and expert customer support that actually knows what they’re talking about. Whether you're growing herbs, chillies, or aromatic crops, we stock only top-performing brands like AC Infinity, Lumatek, Athena, Telos, and more. Need advice? Give us a call or drop by the store—we’re here to help growers at every level, from first-timers to full-scale operations. Fast UK delivery, international shipping, and no-fuss returns come as standard. Our customers rate us for our real knowledge, fast dispatch, and no-BS service. From hydroponics systems to smart automation, we’ve got the gear—and the know-how—to take your grow to the next level. Shop now at thehydrobros.com #WeGotYou #HydroponicsUK #IndoorGrowing #GrowTents #GrowLights
The Hydro Bros - We Got You.
当該企業による記述
- Fast, friendly and profressional service. Growing large or small, we got you.
- Bringing new school to an old school industry. The garden centre that is here to support your grind for the perfect grow.
連絡先
Unit 12, Progress Business Park, Progress Way, CR04XD, Croydon, 英国
- 020 8686 9643
- info@thehydrobros.com
- thehydrobros.com
4.7
優良
1340件のレビュー
ネガティブなレビューの 85％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
18.04.2026 still nothing received
18.04.2026 still nothing received. Customs needed answer from Importeur, they dont react. Time flies nobody cares. Very very very bad
2026年4月1日
Top-drawer customer service
After a mistake by the company's suppliers, I spoke to a representative by phone. They owned the problem and rectified it immediately. I was extremely impressed by how effective this company's customer service is.
I'll add that both the original shipment and the replacement item arrived in less than 24 hours after ordering — amazing.
2026年4月14日
自発的なレビュー
Great company
Great company, great range of products, great customer service.
They kept me in the loop regarding a preorder which got pushed back a few weeks (out of there control), which was delivered very quickly and discreetly once it arrived.
Top tier.
2026年4月8日
自発的なレビュー
I made an order which wasn’t delivered…
I made an order which wasn’t delivered complete. Within no time they make it allright
2026年4月1日
fast delivery and quality service
2026年3月31日
Top top service ammended my mistake…
Top top service ammended my mistake quickly after ordering the wrong product online. Very quick delivery times as well.
2026年3月30日
The Hydro Bros からの回答
Thanks so much for the kind words, we really appreciate it! Glad you’re happy with the service and we’ll keep doing what we do best 👊💚
Best hydro store in the UK
Super fast delivery. Always stock the best products and the most competitive prices. Always my go to
2026年3月31日
The Hydro Bros からの回答
Love that, really appreciate the support 🙌
We work hard to keep fast delivery, strong pricing, and secure packaging dialled in so your hydroponic equipment arrives exactly how it should. That’s the standard at The Hydro Bros and we’re glad it’s hitting the mark.
Thanks again for making us your go-to grow shop 💚
Perfect seller
Perfect seller, great comms, quick postage and very good value all around the store
2026年3月16日
The Hydro Bros からの回答
Love this, really appreciate it 🙌
We put a big focus on clear communication, fast dispatch, and keeping our hydroponic equipment priced properly so growers get real value across the whole store. That’s exactly what we aim for at The Hydro Bros.
Thanks again for the support, it means a lot 💚
Good Customer Service
I’ve used The Hydro Bros a handful of times now and they’ve been spot on every time. Ordering is always straightforward, delivery is quick, and everything arrives well packaged and exactly as expected.
They’re also really helpful over the phone, which makes a big difference if you need advice or have any questions. Proper good customer service.
It’s good to have a company you can rely on the products are quality and consistent, and I’ve never had any issues. You can tell they know their stuff.
I’ll definitely keep using them going forward and wouldn’t hesitate to recommend them to others
2026年3月4日
自発的なレビュー
The Hydro Bros からの回答
That’s a proper review, really appreciate you taking the time to write it 🙌
Glad everything’s been consistent for you, from easy ordering through to fast delivery and solid packaging. That’s exactly what we aim for with all our hydroponic equipment, no surprises, just gear turning up how it should.
Good to hear the team’s been useful on the phone as well. We’d rather actually help you get it right than just sell you something and disappear.
Appreciate the trust and the recommendation, we’ve got you going forward 💚
A great place for all your plant needs
I ordered Canna Start online from The Hydro Bros. Product arrived safely in a couple of days. I was delighted to find a supplier with such a wide range of products for germination, seedling and plant production.
2026年3月13日
自発的なレビュー
The Hydro Bros からの回答
Really appreciate this, glad you found us 🙌
Canna Start is a solid choice for germination and early growth, so good to hear it landed quickly and safely. We’ve worked hard to build out a proper range of hydroponic nutrients and propagation gear so growers can get everything they need in one place.
Thanks again for the support, and we’ve got you covered as your plants progress 💚
The Hydro Bros からの回答
We push hard to keep UK shipping fast across all our hydroponics equipment and grow supplies, so glad it landed quick for you.
Big thanks for the shout, means a lot to everyone at The Hydro Bros 🙌
The Hydro Bros からの回答
Love that, appreciate it 🙌
We push hard on fast delivery because when you need hydroponic equipment, you usually need it yesterday. Glad it landed within 24 hours and did exactly what it should.
Thanks again for the support 💚
wicked service and speedy to say the…
wicked service and speedy to say the least! liked how you guys phoned me double check if I had ordered the right parts and also to reassure me i was getting the correct products and in good time.
2026年3月13日
The Hydro Bros からの回答
Love that, that’s exactly how we like to do it 😄
If something looks off we’d rather jump on the phone and make sure you’ve got the right hydroponics parts and grow equipment before it leaves us.
Glad it all landed quickly and you felt looked after, that’s the standard at The Hydro Bros 🙌
The Hydro Bros からの回答
That’s exactly what we aim for, easy ordering, quick dispatch and reliable UK delivery across all our hydroponics gear and grow supplies.
Appreciate you choosing The Hydro Bros, we’ll keep it running like that 🙌
The Hydro Bros からの回答
Really sorry this has been your experience, we understand how frustrating that is 😞
In this case, you had included a company name on the address for this order, which means DHL automatically treats it as a business import. When a shipment is classed as B2B like this, an EORI number is required for customs clearance, and without it they’re unable to deliver, so the parcel is returned. These import rules are set by the destination country and courier, and unfortunately sit outside of our control (we’re not in a position to anticipate or manage every country’s import requirements for every product.)
As per our policy, we’ll issue a full refund once the parcel arrives back with us. If you do reorder, leaving out the company name (or providing an EORI for business deliveries) will avoid this happening again 👍
Easy to shop website
Easy to shop website, fast shipping, well packaged, always great customer service!
2026年3月9日
The Hydro Bros からの回答
We’ve put a lot into making the website easy to use and keeping UK delivery fast, with proper packaging to protect all our hydroponics equipment and grow supplies.
Big respect for the shout on customer service too, that’s a big one for us at The Hydro Bros 🙌
Item come broke
Item come broke but they responded and resolved the issue straight away gave good advice and service and also gave some extra bits I needed on the house they are a brilliant company would always recommend and use
2026年3月11日
The Hydro Bros からの回答
Really appreciate you taking the time to update this 🙌
Not ideal that your hydroponic equipment arrived damaged, but glad we could get it sorted quickly and give you the right advice to keep your grow running smoothly. That’s exactly how we do things at The Hydro Bros, fast support, proper guidance, and making sure you’ve got everything you need.
Thanks again for the support and recommendation, it means a lot 💚
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