I have large heavy teardrop shaped breasts (36G). Due to unrelated disabilities, putting on & taking off bras are difficult for me, leaving me to look at front closure bras. When this bra first arri... ãã£ãšèŠã
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The fit was absolutely horrible and of course they sent me a wonderful reply, asking for my exact Measure for a replacement just to email me back and say they are unable to meet my needs and offered m... ãã£ãšèŠã
The worst bras I've ever spend my money on. Would have compassion on my worst enemy and wouln't gift it to them. Fit is awful. velcro too short and metal hook attachment twists out of place with minim... ãã£ãšèŠã
The fit was terrible. Customer service offered advice based on my size and I excepted their offer to try another size based on their advice. The replacement bra still was AWFUL. NOW THEY SAYING I CAN... ãã£ãšèŠã
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The Only No-Wire, Front-Opening Bra That Hides Side & Back Fat While Lifting, Supporting & Comforting Breasts Of All Sizes
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Worst bra and scam ever
Worst bra and scam ever. Laser cut and doesn't matter what size you order because all cups same size and do not fit. Tried to get money back and it's impossible. Finally they agreed to take back if I ship to Wuhan China with tracking number and that cost as much as the bra! Threw parcel in the garbage at the post office. This should be illegal.
2022幎9æ21æ¥
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The Lacy Bra ããã®åç
Hello Sarah,
Thank you for taking a few minutes to write a review!
It sounds like you've had a terrible experience with our company, and we are really sorry about that!
While it saddens us to hear that you didn't find our product satisfactory, we understand that people have different needs and that our bras may not be the best choice for everyone.
When it comes to our return policy, it seems that there has been some kind of misunderstanding because we do not have a return center in China but in Europe, the United States of America, and Australia.
I definitely understand how frustrating this whole situation must be for you. Therefore, if there is anything else I can assist you with at this point, please contact me directly at e paula@thelacybra.com.
Best,
Paula
Isn't 7 months long enough?
Ordered feb 9th 2022 it's now September and I'm still waiting. I don't even get any communication at all anymore. At least for awhile they did a good job of giving me the run around. Promising the issue would be raised at least 3 times but each time I had to contact them repeatedly. I hope the bra never gets delivered, everytime I look at it, I'll be reminded of this infuriating experience. I never want to wear it, I just want my money back! You people have the order #1644412 and my email. Stop telling me to contact you so you can personally handle (ignore) my request. You can contact me for once. You have my money...I have nothing but aggravation...it smells of SCAM.
2022幎9æ2æ¥
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The Lacy Bra ããã®åç
Hello Susan,
Thank you for taking a few moments to write us a review!
I'm so sad to hear that things didn't go down as you expected.
Unfortunately, we have indeed experienced our fair share of delays and hindrances lately. Still, seven months is a long time to wait, and I can only imagine how frustrating that must be.
If the package is in transit, meaning it has left our facilities and is on its way to you, tracking its exact location would be virtually impossible. However, given that it's been such a long time since you put in the order, the least I can do is try to find out what happened here, or if that's not possible, give you your money back.
I am the on-call Customer Support supervisor here, and I will definitely look into this for you and make things right.
We will contact you via the email address provided on your order with a resolution.
Thank you so much for your patience and understanding!
Best,
Paula
This is the most I'll fitting bra everâŠ
This is the most I'll fitting bra ever made! It doesn't fit a human body!! Total SCAM company.
2022幎8æ19æ¥
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The Lacy Bra ããã®åç
Hi Susan,
Thank you for bringing this issue to our attention!
I'm so sorry to learn that the bra you received did not fit you well.
Just to let you know, we always offer free exchanges, and we would love to send you a better-fitting bra at absolutely no extra cost. You wouldn't have to send back the shoes you have already received.
However, if you wish to return the product instead and get a full refund, you can reach out to me directly at paula@thelacybra.com, and I will be more than happy to assist you.
Best,
Paula
Have not received product
I ordered 2 bras at the end of May and I have not received my order. Everything I check my order it says processing and there is no way to speak to a live person
2022幎7æ7æ¥
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The Lacy Bra ããã®åç
Hello Zina,
Thank you so much for taking a moment to leave us a review!
I am very sorry to hear that you still have not received your order and that you were unable to speak with someone who could help you. Our failure to communicate with you has certainly resulted in a frustrating experience for you. We apologize for the inconvenience!
Please contact me directly at paula@thelacybra.com so I can locate your order for you.
I look forward to hearing from you!
Best,
Paula
Two bras ordered one delivered
I ordered two bras in March. After several weeks I found a UK number where I was told my orders would be fulfilled as soon as possible. Eventually one bra arrived. I have still not received delivery of the second bra and now cannot find the UK number to call. After more than three months I have given up all hope of getting my second bra. It's a shame because the one I have is comfortable, though not worth the very high full price, it is worth the reduced price.
I will never order another and have little hope of getting the one I'm waiting for.
2022幎7æ4æ¥
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The Lacy Bra ããã®åç
Hello Judith,
Thank you so much for bringing this situation to our attention!
I am very pleased that you find our lace bra comfortable to wear; however, it is a shame that you did not receive everything you ordered. P
What seems to have happened here was that we probably didn't have all of the variants you purchased available at the same warehouse.
When that happens, we send out the products separately from wherever we have them in stock. Of course, that also means that they would likely arrive at different times.
However, it seems that you have already waited long enough for the remaining item. We are really sorry about that!
Please contact me directly at paula@thelacybra.com so I can track down the rest of your order.
I'm looking forward to hearing from you!
Best,
Paula
The bra was a joke
The bra was a joke. Absolutely horrible. So there were a couple options : pay to ship it back and receive a credit, ship it back and get partial refund, or donate it to charity and forget I ever bought it. I chose to send back for credit and as you know Canada Post is not cheap. For the next year I was trying to find something good to get with my credit. I ordered a pair of shoes because there was nothing else of interest. I still have credit and my emails have gone unanswered since. I regret this purchase.
2022幎6æ24æ¥
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The Lacy Bra ããã®åç
Hello Andrea,
Thank you for taking the time to write a review!
It seems that you had a terrible experience with our company. Please accept our sincere apologies for all the trouble we have caused you so far. We would love nothing more than to have the opportunity to make it up to you!
My name is Paula, and I am a Customer Support Supervisor. I'm not familiar with your particular situation, but my team and I can certainly do some research and figure out what went wrong here.
Please contact me directly at paula@thelacybra.com. I'd like to get to the bottom of this and provide you with a satisfactory solution, regardless of what the initial problem may have been.
I look forward to hearing from you!
Best,
Paula
It does what it claims to do
It does what it claims to do. I especially love the fact that nothing digs into me under my arms. Very happy with this product.
2022幎6æ21æ¥
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The Lacy Bra ããã®åç
Hi Patricia,
Thank you for taking the time to leave us a feedback!
We are so glad to hear that you are happy with your Lacy Bra, as it does what it claims to do and it doesn't dig under your arms.
Our Product Development works hard to develop products that prioritizes comfort and convenience, and your appreciation is the best reward for all our hard work.
Thank you for shopping with us! We look forward to seeing you back at our store soon.
Best,
Paula
Ordered 6 bras for my daughter andâŠ
Ordered 6 bras for my daughter and myself on March 5,2022. After 4 emails and 3 actual phone calls I finally received my order on May 31,2022. However minus 1Bra!
We tried one bra apiece and they were horrible!! Mine didnât fit at all and my daughters rolled up on the sides.
I emailed them to let them I was unhappy and wanted a full refund. I got an answered email stating that the were âsorryâ about us not likening the bras and all the trouble of just getting the bras to begin with-(They had explained that the grey bras we ordered were the hold up so we changed the color.). However they told me I could keep the bras and they would give me a 40% refund-how kind of them! They told told me that I could send them back but I had to pay shipping!
So now Iâm in the process to do that! Wondering how long that will take? $198.00 down the drain!
2022幎6æ2æ¥
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The Lacy Bra ããã®åç
Hello,
Thank you for taking the time and sharing your feedback!
I am terribly sorry to hear that you're having a bad experience with our company. Please accept our sincere apologies.
Lately, we've been facing some shipping issues that affected both delivery time and order fulfillment. Not only some customer didn't receive their orders, but others got them wrong. Maybe this is your case. you might have got the wrong order.
On the other hand, I can imagine how frustrating this situation must be for you and your daughter; therefore, I invite you to contact me at paula@thelacybra.com and I will make sure you either get the right bras or get your money back.
Best regards,
Paula
Deserves no stars
This bras I bought from this company is a cheap brand that you find on any public market table.Is not what they advertise.I am 40 C so a common size I wear it first time and have to pull it in place in the street to positionit back in place, no support at all ,my breasts come out from top,when I bend down the same thing happen is embarrassing and It took over 4 weeks to get my order but I am glad I ordered one only.
A refund will be appropriate, but I do not think will happen, because they are cheaters.
Very expensive crap, buy it from anywhere but not from lacy bras,please.
2022幎5æ31æ¥
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The Lacy Bra ããã®åç
Hello Mara,
Thank you for taking a few minutes to leave us a review!
I am very sorry to hear that you had to wait a very long time for your order, only to learn that the bra we sent you was not the right size for you and that the overall quality of the product did not meet your expectations. We apologize for the inconvenience we have caused you.
We have to admit that we were not adequately prepared for the ever-increasing volume of orders regarding processing and shipping time. We have made some changes and hope for an improvement soon.
As for the product itself, we want to let you know that we take our customers' comments very seriously and use our customers' input to improve the product. Hard is it may be to read some of the more negative comments, we appreciate all feedback.
But what's even more important right now is to find a way to make it up to you. Please reach out to me at paula@thelacybra.com, and I will be more than happy to help you get your money back.
Best,
Paula
The customer service is horrible
The customer service is horrible. I have not been able to contact them by phone or by email.
I bought two bras... NOT as described. Utterly useless.
Their return policy is horrible and they make it difficult to return and get refund. DON'T buy from this company. IT's a major rip-off!!
2022幎5æ12æ¥
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The Lacy Bra ããã®åç
Hello Graces,
Thank you for leaving a comment!
I am sorry to hear that the item you received failed to meet your expectations. And that trying to return the item for a refund seemed to be more difficult than it should have been.
Our failure to communicate with you has surely led to a frustrating experience for you. We apologize for the inconvenience!
As for returns, I understand that you are unhappy with the options you have been offered. I would like to have the opportunity to find a satisfactory solution for you.
Please contact me at paula@thelacybra.com and I will be more than happy to provide a better alternative for you.
Best regards,
Paula
Terrific fit and comfort
Took a while to receive but the fit and comfort are terrific.
2022幎5æ9æ¥
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The Lacy Bra ããã®åç
Dear Gigi,
Thank you for sharing your feedback!
We are glad to hear that you received your bra. On the other hand, we apologize for the delay in shipping. Lately, we've been facing some fulfillment issues but now thanks to our team, we are back on track.
If you have any questions, don't hesitate to contact me at paula@thelacybra.com. I'd be more than happy to assist you.
Until then, we hope to see you soon in our store.
Best regards,
Paula
Stole my money and my return!
Not only did the bra fit horribly, but the material was tight and extremely uncomfortable.
Thatâs why I returned it⊠Which has taken an unsuccessful act of congress! You have to call them to make a return⊠they kept trying to beg for me to keep it and âlet meâ keep a portion of the money. I declined 20 times because the bra is horrible. FinallyâŠ. They emailed me return label for me to pay the postage. So, I returned it and over a month later I have yet to get my money refundedâŠ.
They are scammers who steal your money and keep your return for a horrible product! Buy from literally ANYONE but them!!
2022幎5æ8æ¥
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The Lacy Bra ããã®åç
Hello Cathy,
Thank you for bringing this situation to our notice!
I am very sorry to hear that the bra you received did not fit you well and that the overall quality of the product did not meet your expectations.
Nonetheless, we are constantly working to improve our products, so your feedback is very valuable to us.
As for returns, once the returned item is received, it is usually inspected at one of our returns centers to make sure it is in resalable condition, and then the refund is processed. This should not take very long, but also depends on the volume of returns we have to process.
I see that you have had a lot of trouble with our company, and I definitely want to help you get your money back. Therefore, please contact me at paula@thelacybra.com, and I will be happy to assist you myself.
Best,
Paula
My second order did not show the peachâŠ
My second order did not show the peach colour that I had chosen for my first order, so I've gone for the pink, as the beige on show looked to be too dark.
Otherwise, thank you for coming up with such a comfy design. Will recommend.
2022幎5æ8æ¥
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Huge bra!
The customer service was OK. Took a long time to get the bra, esp compared to Amazon. That said, this thing is a monstrosity. It covers my whole mid section. Maybe the sizes I ordered were not right. I didn't like it at all and will return them.
2022幎5æ6æ¥
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The Lacy Bra ããã®åç
Hello Jean,
Thank you so much for taking the time to write a review!
I am so sorry that you waited so long for your order, only to find that the bra was not the right size for you.
We always offer free exchanges and would be happy to send you a better-fitting bra at no additional cost to you. And rest assured that you won't have to send the item back inconveniently either. You can keep the product that you have already received.
However, if you would like to return it for a full refund, you can contact me directly at paula@thelacybra.com and I will be happy to assist you.
Best regards,
Paula
My order was not followed up on to tellâŠ
My order was not followed up on to tell me that 1 of my items wasn't available. So I had to call 2timestoget my order. A simple email would have made my rating higher.
2022幎5æ6æ¥
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The Lacy Bra ããã®åç
Hello Barb,
Thank you very much for your feedback!
I understand that you had difficulty communicating with our staff. We apologize for that!
We know how frustrating that must be. We are working to streamline our procedures and hire and train more staff so that our customers don't have to deal with this anymore.
Nonetheless, our failure to communicate with you has certainly resulted in a disappointing experience, and we are truly sorry for that!
If after all this time you still have not received your order, please contact me at paual@thelacybra.com and I will be very happy to assist you.
I look forward to hearing from you!
Best,
Paula
I ordered on March 11
I ordered on March 11, 2022. It is now May 6, 2022 and sellers still say they are out of stock, of ALL the bras I ordered and they will not give me any expectations as to when I might receive them. I believe this company is a scam. Please check your orders and if you havenât received your items please contact your credit cards to dispute the charges,
2022幎5æ6æ¥
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The Lacy Bra ããã®åç
Hi Deni,
Thank you for leaving a comment!
I am sorry to hear that you're still waiting for your order to be delivered. Please accept our most sincere apologies.
We were recently facing some stock issues and our suppliers weren't able to meet our demand. But our fulfillment team worked really hard and came up with very good solutions.
Therefore, I strongly advise you to contact me at paula@thelacybra.com and I will make sure you either receive your order or get your money back.
Best,
Paula
wonderful service but unfortunately theâŠ
wonderful service but unfortunately the fit isnt right for me
2022幎5æ4æ¥
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No confirmation email, no exchange
I bought 3, opened one, like the fit of the bra with the exception of the back is all stretch and its a little loose. I tried to exchange the other 2 but the company says I need the order no. from the email that they DIDN'T send me. I have the numbers from PayPal but those don't work for this company. If I could get a good fit, I'd probably order more, but I won't be dealing with this company any more because of their Catch 22 exchange policy.
2022幎5æ4æ¥
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The Lacy Bra ããã®åç
Hello Laura
Thank you for your review!
I'm sorry to hear you've had a negative experience with our company. Please accept our sincere apologies.
When a consumer places an order, they will instantly receive an email with the order details and order ID.
It's odd not to get it. Are you certain you purchased from our store? Unfortunately, some firms are replicating our products and scamming customers.
Please email me at paula@thelacybra.com and I will look into it for you.
Best,
Paula
I have the same scenario as Carol
I have the same scenario as Carol. I ordered Lacy bras on the 19th of March and as of 2nd May still have not received the bras. Two weeks ago the representative, who was very nice, advised me they were on their way to the US from the international production facility. That they would be received in Miami Florida and shipped from there. I wouldnât be so upset if I had atleast received some kind of communication from the Lacy Bra company to keep me updated. As of yet I have to make the calls to them. I have received no updates.
2022幎5æ3æ¥
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The Lacy Bra ããã®åç
Hello Heather,
Thank you so much for taking the time to leave a review!
I am sorry to hear that you have not received your order yet. Please accept our sincere apologies.
It is true that we have had some issues with shipping recently, but our fulfillment team works hard to ensure that all purchases are delivered on time.
Our failure to communicate with you has certainly resulted in a frustrating experience for you. We apologize for the inconvenience!
Please email me at paula@thelacybra.com and I will make sure you receive your order as soon as possible.
Best regards,
Paula
Over 6 weeks from ordering still waiting!
Ordered two 13th March and still being "processed in the warehouse". Getting seriously impatient now 1st May! Will try and call again tomorrow the website is no use at all. Disappointed and fed up
2022幎5æ1æ¥
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The Lacy Bra ããã®åç
Hello Carole,
Thank you so much for taking the time to provide us with your feedback!
I am sorry to hear that you have not received your order yet and that trying to get information about the status of your order has proven so difficult. Please accept our sincere apologies.
Indeed, we've been facing lately some shipping issues, but our Fulfillment team is going its best to dispatch all orders on time.
Our failure to communicate with you has surely led to a frustrating experience for you. We apologize for the inconvenience!
I kindly invite you to contact me at paula@thelacybra.com and I will make sure you receive your order ASAP.
Best,
Paula
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