The Lilly Pad ロゎ
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The Lilly Pad レビュヌ 

171
•
TrustScore 5段階評䟡の5

4.8

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Definitely recommend this website. So many beautiful items for sale! My order looked even better in person. I had a slight issue with the courier, but Marta sorted things really quickly. Brilliant ser... もっず芋る

5぀星のうち5の評䟡

I purchased a multi coloured Zebra head from The Lily Pad. It was offered at an amazing price. It arrived in perfect condition, being well packaged. Arrived in super quick time and could not be more... もっず芋る

5぀星のうち5の評䟡

We couldn’t have been happier with our wedding cake! From start to finish, everything was so easy and stress-free. Nicola was incredible – her communication was warm, prompt, and professional, and s... もっず芋る

5぀星のうち5の評䟡

Discovered this shop online when comparing prices. Ordered a print for delivery as the price was very reasonable, It arrived well packaged and cared for. Very happy with the service received and would... もっず芋る

䌁業情報

  1. ギフト ショップ

圓該䌁業による蚘述

The Lilly Pad is a small, independent, family-run home décor and giftware shop with a big personality. We believe every space tells a story, and we’re here to help you fill yours with warmth and charm. Our online store is the perfect place to discover unique décor pieces and home accessories that bring character and joy to your space. Fun, quirky, and full of heart, The Lilly Pad is all about adding personality to everyday items and a little spice to your home. Our customers can always count on us to deliver something unexpected, delightful, and beautifully crafted. Explore our collection today and see what makes The Lilly Pad so special!

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4.8

優良

TrustScore 5段階評䟡の5

171件のレビュヌ

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この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 100に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.8

すべおのレビュヌ

(171)

過去12か月のレビュヌ数: 76件

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5぀星のうち1の評䟡

Charged for product and did not ship to me

Charged for product then when I asked about shipping she said she did not ship to the US. Too expensive. I told her to refund my money then. Why did she charge me for item if she doesn't ship??? Did she think I was gonna fly to the UK to pick up the item? In the end, she only partially refunded my money and I got nothing for it! Don't do business with this crook!

2025幎11月11日
The Lilly Pad ロゎ

The Lilly Pad からの回答

I’m sorry for your frustration, but I’d like to clarify what happened.

You placed your order using the “Collection from shop” option, which is clearly listed as in-store pickup only, not shipping. My Terms & Conditions also explain that buyers outside the UK must request a shipping quote before purchasing, as some items are too large or too costly to ship internationally.

Once you asked about delivery to the USA, I immediately explained that the item was far too large and expensive to ship, and I cancelled the order and issued a refund.

You did receive the full refund on my end, and if any deduction appears, it would be related to currency conversion or bank fees, which I do not control.

Given that everything was handled according to the website’s terms and the refund was issued promptly, leaving a 1-star review for a misunderstanding caused by not selecting the correct option does feel very unfair.

I understand the disappointment, but I did not keep your money or attempt to mislead you in any way. The order was refunded promptly, and I followed the terms stated on the website.

5぀星のうち5の評䟡

Really great company

Really great company. Was searching for a specific item which was expensive everywhere. Not only did they have it but, it was reasonably priced! Kept me up to date with delivery and was packaged really well. Great item too! Only issue was delivery driver left in on the porch and I was worried someone would take it

2025幎10月8日

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