I recently signed up with "The London Office" for their registered office services and the initial setup has been promising. The business address is prestigious, and their mail handling process seems... ãã£ãšèŠã
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ABSOLUTE WORSE COMPANY IN THE WORLD. DO NOT SIGN UP WITH THEM. I asked for a simple refund but they are refusing to give it to me. Only placed the order less than a week ago, didnt register their addr... ãã£ãšèŠã
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The London office services provided by Registered Office, LTD have been supporting our small business endeavor for over 6 years now. We love our small office where I work out of when in town, its Grea... ãã£ãšèŠã
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Really great service. It's always been very simple to renew my subscription each year, and my post is consistently delivered straight to my home address. I've had a smooth experience throughout and wo... ãã£ãšèŠã
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Registered Office (UK) Ltd ã«ã€ããŠ
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Established in 2014, The Registered Office has grown to become one of the UKâs most trusted and reliable providers of professional business services. As a leading behind-the-scenes B2B partner, we specialise in offering flexible and cost-effective solutions that help businesses of every size â from ambitious startups to established international enterprises â operate with credibility, privacy, and professionalism. Our core services include Registered Office Address, Director Service Address, Virtual Business Address, Company Formations, Ready-Made Companies, Meeting Space, and Telephone Answering solutions.
Headquartered in Ipswich, with additional offices in Edinburgh and London, we provide nationwide coverage and the reassurance of local expertise. Our mission is to make it simple for companies to establish a strong presence in the UK, whether they are local entrepreneurs or global organisations expanding into the market. By providing secure and prestigious business addresses, we enable our clients to build trust with their customers, protect their privacy, and stay fully compliant with UK regulations. From a virtual office in London to tailored company formation support, our services are designed to adapt to the unique needs of modern businesses.
We take pride in our reputation for exceptional customer service, transparent pricing, and industry expertise. Thousands of clients worldwide trust us to manage their essential business requirements, knowing they will always receive fast, efficient, and professional support. With offices in Ipswich, Edinburgh, and London, our global reach is combined with a genuine UK presence, empowering businesses to trade confidently and grow successfully.
Our websites include:
thelondonoffice.com
mycoworks.co.uk
mycoformations.co.uk
myco-hub.com
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- Always here for your business.
- From startups to global brands, we deliver reliable, friendly, and responsive services that support your success every step of the way.
- Your Business Partner
- We help businesses of all sizes establish credibility with a prestigious UK office address, reliable mail handling, and trusted support.
- Services That Grow With You
- Whether you need a virtual office, call answering, or meeting space, our flexible solutions adapt to your business journey.
- Trusted by 70,000+ Businesses
- For over 10 years, weâve supported UK and international businesses with professional addresses and responsive services.
- Your Business, Our Priority
- Weâre committed to treating every client with professionalism, transparency, and genuine support.
Your peace of mind, guaranteed
14-day cancellation window
If you change your mind within 14 days of your order, you can request a refund. Refunds are returned to your original payment method, with a small admin fee applied. Simple, clear, and hassle-free.
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167-169 Great Portland Street, 5th Floor, W1W 5PF, London , è±åœ
- 020 7183 3787
- contact@mycoworks.co.uk
- thelondonoffice.com
30% Off Virtual Business Plus
4.3
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Account closed before allowed KYC deadline â unfair termination and no refund after payment
I purchased a virtual office service from London Office Myco and paid in full. After purchase, I received a KYC verification email on 27 May from their third-party provider. In that email, it was clearly stated that I had 7 days to complete the KYC process, and that only if KYC is not completed within 7 days, the account would be closed.
I immediately began the KYC process and submitted my information, which was under review.
However, instead of respecting their own stated 7-day timeframe, my account was closed on 31 Mayâjust 4 days after the KYC email was sent. This means the account was terminated before the deadline they themselves defined had even expired.
There was no final reminder, no rejection of KYC after review completion, and no opportunity to complete the remaining time allowed. The closure was premature and inconsistent with their own written policy.
To make matters worse, the service had already been fully paid for, yet after closing the account early, no refund has been provided. Effectively, payment was taken, the verification process was initiated, and then access was removed before the agreed verification period ended.
This is highly unprofessional and raises serious concerns about fairness and transparency. A customer should not lose access to a paid service before the stated compliance deadline has expired, especially when the KYC process was already actively in progress.
At this stage, the situation appears to be: payment collected, account closed early, and refund refused.
I would strongly advise caution to anyone considering this service, as the stated terms do not appear to be properly followed in practice.
2026幎5æ31æ¥
Registered Office (UK) Ltd ããã®åç
Dear Westbridge Supplies Ltd,
We're sorry to hear you're disappointed. As part of our compliance obligations, all customers are required to successfully complete our verification process before services can be activated. Our records show that the documents provided were not accepted and a resubmission was requested in order to complete the verification process.
If you require further assistance, we encourage you to contact our support team directly.
Kind regards
Registered Office (UK) Team
Great support and guidance
Customer Service Alex was very accommodating and did provide great assistance in all my queries. Very patient, willing to guide and provide the best information's that was needed on the helpline chat,
Thank you for the cooperation.
2026幎5æ22æ¥
Registered Office (UK) Ltd ããã®åç
Dear Omar Alblooshi,
Thank you so much for your kind words! Weâre delighted to hear Alex was able to support you with your queries and provide the guidance you needed. Itâs wonderful to know that the support provided met your expectations - we really appreciate your feedback.
Kind regards
Registered Office (UK) Team
Nice directions on the phone call
2026幎5æ15æ¥
Registered Office (UK) Ltd ããã®åç
Dear Wendy Gleam Services Limited,
Thank you for your review! We're pleased to hear that you found our directions over the phone call helpful. We always aim to provide clear guidance and are glad we could assist you.
Kind regards,
Registered Office (UK) Team
Registered Office (UK) Ltd ããã®åç
Dear United Dream Cars Wholesale Ltd,
Thank you for your 5-star review! We're delighted to hear everything was super. We really appreciate your support and look forward to continuing to assist you in the future.
Kind regards
Registered Office (UK) Team
Their on boarding process doesn't caterâŠ
Their on boarding process doesn't cater for what a company needs. We would have been happy to go through KYC data requirements at set up. Instead they lock you in, and then suspend your company while going through KYC verification. Mail is not held during this phase, so at the critical moment of company set up, you lose key info from Companies House. This cost us 1-3 weeks on a major deal. If they had been up front at sign up, or had a slick on boarding process, we could have planned around it. Instead it was dropped on us when it was too late.
2026幎5æ12æ¥
Registered Office (UK) Ltd ããã®åç
Dear MacColl Property,
Weâre sorry you feel this way. As part of our compliance obligations, KYC verification is required for all clients and multiple reminders were sent before the account was placed into suspended status after the 7-day period expired. Throughout the process, our team remained in contact and guided you through the verification requirements to help get everything completed as quickly as possible. We appreciate that compliance checks can feel frustrating during a busy company setup period, however these checks are a legal requirement for all registered office providers.
Kind regards
Registered Office (UK) Team
Registered Office (UK) Ltd ããã®åç
Dear Muhammad Imran Depal Ltd,
Thank you for your review! Weâre delighted to hear you had an amazing experience with our service and really appreciate your support.
Kind regards
Registered Office (UK) Team
Easy and straightforward process.
2026幎5æ20æ¥
Registered Office (UK) Ltd ããã®åç
Dear Invena Labs Limited,
Thank you for your review! Weâre delighted to hear you found the process easy and straightforward. We really appreciate your support!
Kind regards
Registered Office (UK) Team
Registered Office (UK) Ltd ããã®åç
Dear Client,
Thank you for your great review! Weâre so pleased to hear you found our service easy to use and quick. We really appreciate your support!
Kind regards
Registered Office (UK) Team
Registered Office (UK) Ltd ããã®åç
Dear Client,
Thank you for your review! Weâre delighted to hear you found the registration process quick and easy. We really appreciate your support!
Kind regards
Registered Office (UK) Team
they are undertsanding and patience
2026幎5æ19æ¥
Registered Office (UK) Ltd ããã®åç
Dear Client,
Thank you for your kind review! Weâre really pleased to hear you found our team understanding and patient. We truly appreciate your support!
Kind regards
Registered Office (UK) Team
These guys provide services for all ofâŠ
These guys provide services for all of my businesses, they are great!
2026幎4æ23æ¥
Registered Office (UK) Ltd ããã®åç
Dear David,
Thank you so much for your continued support! Weâre delighted to be able to support all of your businesses and really appreciate your kind words. Itâs a pleasure working with you!
Kind regards
Registered Office (UK) Team
Nice streamlined processes making theâŠ
Nice streamlined processes making the end user usage a pleasant experience.
2026幎5æ18æ¥
Registered Office (UK) Ltd ããã®åç
Dear Client,
Thank you for your wonderful review! Weâre delighted to hear you found our processes streamlined and easy to use. Creating a smooth experience for our clients is exactly what we aim for, so we really appreciate your feedback!
Kind regards
Registered Office (UK) Team
Friendly help from a staff member whoâŠ
Friendly help from a staff member who remembered me and my company
Excellent and professional phone manner consistently over my time with Registered Office
John
2026幎5æ12æ¥
Registered Office (UK) Ltd ããã®åç
Dear John Hughes,
Thank you so much for your kind review, John! Weâre delighted to hear youâve consistently received professional and friendly service from our team. Building long-term relationships with our clients is really important to us, and we truly appreciate your continued support.
Kind regards
Registered Office (UK) Team
Account still suspended over 2+ weeks
I registered my account and have been unable to submit my shareholder information which is leaving the account suspended. I have tried multiple times, emailed the KYC email, spoken to agents and members of staff on the phone, and it still hasn't been dealt with. Very frustrating
2026幎5æ15æ¥
Registered Office (UK) Ltd ããã®åç
Dear Sam,
Weâre sorry for the frustration caused. We understand how important it is to have your account fully active as quickly as possible. We can confirm your query was received on Friday and responded to today, and weâre pleased the issue has now been resolved. We appreciate your patience while this was being investigated and thank you for your feedback.
Kind regards
Registered Office (UK) Team
Everyone was super helpful in solvingâŠ
Everyone was super helpful in solving all of my issues, and I leave with a great experience.
2026幎5æ12æ¥
Registered Office (UK) Ltd ããã®åç
Dear Uay Balam Studios Ltd,
Thank you so much for your kind review! Weâre delighted to hear our team was able to help resolve your issues and provide you with a great experience. We really appreciate your support!
Kind regards
Registered Office (UK) Team
Prompts to complete updates wereâŠ
Prompts to complete updates were helpful and clearly directed to enable a quick annual renewal to be completed.
2026幎4æ30æ¥
Registered Office (UK) Ltd ããã®åç
Dear JAYC,
Thank you for your review! Weâre pleased to hear you found the renewal prompts helpful and the process quick and straightforward to complete. We really appreciate your continued support!
Kind regards
Registered Office (UK) Team
I send emails to support and don't getâŠ
I send emails to support and don't get an answer. What's the point?
2026幎5æ11æ¥
Registered Office (UK) Ltd ããã®åç
Dear Client,
Weâre sorry to read this feedback. We take customer support seriously, however after checking our records weâve been unable to locate any emails from you. Itâs possible there may have been a delivery issue, so we would encourage you to contact us again directly so we can assist and resolve any concerns as quickly as possible.
Kind regards
Registered Office (UK) Team
I had first very good presentation fromâŠ
I had first very good presentation from sales team, then excellent support from support and KYC teams. Very good experience,
2026幎5æ18æ¥
Registered Office (UK) Ltd ããã®åç
Dear M&L Consulting Limited,
Thank you for your fantastic review! Weâre delighted to hear you had such a positive experience with our sales, support, and KYC teams. We really appreciate your kind words and are so pleased we could make the process smooth and straightforward for you.
Kind regards
Registered Office (UK) Team
Simplify your company registered address change
Every thing went very well and smoothly.
Recommend.
2026幎5æ11æ¥
Registered Office (UK) Ltd ããã®åç
Dear Marco,
Thank you for your kind review and recommendation! Weâre delighted to hear everything went smoothly and that we could help make your registered address change simple and hassle-free. We really appreciate your support!
Kind regards
Registered Office (UK) Team
User friendly.
2026幎5æ18æ¥
Registered Office (UK) Ltd ããã®åç
Dear CargoTron UK Ltd,
Thank you for your review! Weâre delighted to hear you found our service user friendly. We really appreciate your support!
Kind regards
Registered Office (UK) Team
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