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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Finally received my order and it was incorrect. I didn’t get what I ordered have sent numerous emails and no one has bothered to contact me. There’s no contact phone number to call either. Very dis... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

My package was sent to the wrong address, thank you spell check. After realizing that there was a problem I contacted the company to ask for help. They were awesome for helping me out and resolving... もっず芋る

5぀星のうち5の評䟡

I had placed the wrong street address on my order. It was a gift for my great granddaughter. I addressed the issue with Customer Service and they were kind and professional. They reordered a new TuTu,... もっず芋る

5぀星のうち5の評䟡

Fast service and an excellent product. I didn’t realise the lights can change sequence and one granddaughter liked them to stay on and the other one likes them to flash. The 3rd granddaughter can’t ha... もっず芋る

䌁業情報

  1. 子䟛向けのおもちゃ屋

圓該䌁業による蚘述

The Magic Princess. Home of the Magic Light Princess Tutu


連絡先

4.3

優良

TrustScore 5段階評䟡の4.5

94件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

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5぀星のうち1の評䟡

Finally received my order and it was


Finally received my order and it was incorrect. I didn’t get what I ordered have sent numerous emails and no one has bothered to contact me. There’s no contact phone number to call either. Very disappointed wouldn’t recommend!!!!!

2021幎10月17日
自発的なレビュヌ
The Magic Princess ロゎ

The Magic Princess からの回答

Hi Belinda,

I am so sorry to hear you have received an incorrect order.

This is certainly not up to our usual standards and expectations!

Unfortunately, I have not been able to locate any emails from you in our system. Could you kindly email us at customerservice@themagicprincess.com with your name and order number as the subject line?

We would love to rectify this for you as soon as possible :)

Thank you,
Lily

5぀星のうち2の評䟡

Its hard to turn on for a child and


Its hard to turn on for a child and battery does not last long

2021幎8月31日
The Magic Princess ロゎ

The Magic Princess からの回答

Hi there,

Thank you for your review.

I am sorry to hear that the tutu is difficult to turn on for your child.

Although we stand by the safety of the product, we do recommend our tutus always be turned on by parents and are worn under parental supervision. This is to ensure that the kids don't fiddle around with the batteries, simply due to their wiring and the minuscule size.

Each battery should last up to 8 hours!

If you would like any further assistance, please don't hesitate to contact us at customerservice@themagicprincess.com.

Thank you,
Lily :)

5぀星のうち4の評䟡

I ordered this item for my grandaughter


I ordered this item for my grandaughter who is taking dance classes and very much a princess. It is a birthday gift which isnt for another few months, but wanted to order it in time for her special day, I was pleasantly surprized that I received it so quickly. Thank you!
The quality looks excellent and the lights in the tutu are brillant. I am sure she will be thrilled.

2021幎7月27日
5぀星のうち1の評䟡

You canceled my item & kept my info for


You canceled my item & kept my info for surveys! Will only give negative comments after this to warn you are a fraud to only get online info!!! Shame on YOU!

2021幎7月18日
The Magic Princess ロゎ

The Magic Princess からの回答

Hi Michelle,

I am so sorry to hear you have still been receiving our marketing emails after your order was cancelled due to an over-sold issue.

We do have an option down the bottom of all of our marketing emails to click unsubscribe, to remove you from our mailing list.

However, to save you the trouble I have done this for you from our end :)

You will no longer receive any emails from us.

Once again, I am very sorry for your experience and any disappointment that has been caused.

If you have any other questions or queries, please don't hesitate to contact us at customerservice@magicprincess.com.

Thank you,
Lily :)

5぀星のうち3の評䟡

There is a smell to the


There is a smell to the products.......very very unpleasant. Leaving them outside to see if that helps. So far no.

2021幎7月14日
The Magic Princess ロゎ

The Magic Princess からの回答

Hi Rene,

I'm so glad to hear you have purchased some of our incredible tutus :)

However, I am so sorry to hear they had a slight smell to them. I am hoping this smell has since gone after airing them out.

If not, I would recommend cleaning them by hand with a damp sponge (as the tutus contain LED lights and a battery) and then again airing them out.

If you have any other questions or queries, please don't hesitate to contact us at customerservice@magicprincess.com.

Thank you,
Lily :)

5぀星のうち4の評䟡

Exceptional customer service

Hi
I ordered a princess tutu for a friends daughter. After several weeks I received an e mail asking how i found the service. At this stage I still had not received the tutu so realised there must be a problem. I contacted yourselves and was advised that particular tutu had been out of stock and no one had realised hence my survey e mail. Upon contact the team was exceptionally helpful and gave me options as to what I could have. I received a different colour of tutu ( which was beautiful ) and a £5 refund. I was delighted with the tutu but I was even more delighted with the exceptional customer service.
Thank you
.customer service is everything

2021幎7月7日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent Customer Service!

I had placed the wrong street address on my order. It was a gift for my great granddaughter. I addressed the issue with Customer Service and they were kind and professional. They reordered a new TuTu, for my great granddaughter and sent it out to her, before the first one was returned to them and at no additional cost me. I wish all the venders I use online were as efficient!!!

2021幎7月3日

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