Impressive how fast the email responses are — the “within 10 minutes” claim is genuinely accurate. The platform is also very intuitive and easy to use, as long as you stay consistent with it. Overall,... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My experience with the courses and recommendations by MaxBeauty has been amazing. I believe they truly understand a woman's soul at every stage of her life, and that is really invaluable in the contex... もっと見る
very detailed step step instructions and clear guidance but not prescriptive. leave room to see what works for each individual
MaxBeautyTeam est très professionnel car ils m'ont rembourse de suite, l'abonnement que je n'avais pas du tout souscrit.... Je les remercie du fond de mon cœur ❤️ de la France 🇨🇵 et extrêmement... もっと見る
企業が回答しました
企業情報
当該企業による記述
MaxBeauty is a comprehensive online learning platform designed for those seeking trusted, expert-led education in skincare, haircare, and face yoga. Our mission is to provide more than just beauty advice—we offer practical, science-backed solutions that deliver real, lasting results. Every course we develop is built upon proven techniques, carefully curated in collaboration with certified dermatologists, experienced trichologists, and renowned beauty professionals who bring years of expertise into every lesson. In a world overwhelmed by fleeting trends and viral beauty hacks, MaxBeauty stands apart by focusing on what truly works. Our content is crafted to help you understand the fundamentals of skin and hair health, empowering you to create routines that are both effective and sustainable. Whether you're looking to refine your skincare regimen, address specific haircare concerns, or explore the holistic benefits of face yoga, you'll find resources that are thorough, practical, and tailored to your needs. At MaxBeauty, we believe education is the foundation of beauty. That’s why we prioritize depth over hype, offering you clear, professional guidance that you can trust. With our expert-led courses, you gain the knowledge and confidence to care for your skin and hair in a way that aligns with both your personal goals and professional standards.
連絡先
Verzika Limited, Georgoiou A, 83, Cyprus, 4047, Limassol, キプロス
- +1 (215) 434-6052
- support@themaxbeauty.com
- themaxbeauty.com
4.3
優良
1179件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
very detailed step step instructions…
very detailed step step instructions and clear guidance but not prescriptive. leave room to see what works for each individual
2026年4月17日
MaxBeauty is a 10!
This an extraordinary company with the most caring and professional team! I am blessed to have connected with MaxBeauty and highly recommend the company! 💐🙏😇🙌
2026年4月15日
自発的なレビュー
Had a really good experience with the…
Had a really good experience with the app. It offers so much and you get to learn so much in the process.
2026年4月12日
自発的なレビュー
Very helpful and generous
Very helpful and generous, quick response and very satisfactory help and result
2026年4月10日
自発的なレビュー
Soul experience
My experience with the courses and recommendations by MaxBeauty has been amazing. I believe they truly understand a woman's soul at every stage of her life, and that is really invaluable in the context of her health and beauty.
2026年4月10日
自発的なレビュー
DECEPCIÓN!!
Estoy cada día más sorprendida con esta aplicación que promete enseñarte ejercicios de fascia y tips interesantes sobre yoga facial y no puede ser más decepcionante por lo básico del contenido y encima después de 6 días, desaparecen los vídeos!!! y las explicaciones se dan por texto. Perdón?? es un engaño, de verdad, chat gpt lo hace mejor.
2026年4月8日
自発的なレビュー
MaxBeauty からの回答
Estimada Mia,
Lamentamos mucho que tu experiencia haya sido decepcionante — entendemos perfectamente lo frustrante que puede ser cuando el contenido no cumple con tus expectativas.
En cuanto al acceso a los videos, el programa está diseñado para seguirse paso a paso, ya que la constancia es clave y también ayuda a evitar sobrecargar los ejercicios faciales. Aun así, entendemos que esto puede sentirse limitante, y estamos trabajando para mejorar esta parte de la experiencia.
También tomamos en cuenta tu comentario sobre el formato del contenido. Sabemos que los videos son más cómodos, y estamos ampliando este tipo de materiales.
Nos encantaría entender mejor tu experiencia y ayudarte. Puedes escribirnos a support@themaxbeauty.com, estaremos encantados de escucharte.
El equipo de MaxBeauty
Impressive how fast the email responses…
Impressive how fast the email responses are — the “within 10 minutes” claim is genuinely accurate. The platform is also very intuitive and easy to use, as long as you stay consistent with it. Overall, it’s a great concept and very well executed.
2026年4月6日
自発的なレビュー
À FUIR ARNAQUE
J’ai du faire une opposition à ma carte et malgré ça j’ai quand même été débitée plus du double de ce que j’avais payé la première fois (en pensant juste payer une fois). Mon conseiller banquaire m’a expliqué que The MaxBeauty était catalogué comme société frauduleuse dans leurs données, et que d’autres clients les avait signalé s’étant eux aussi fait arnaquer. J’ai acheté un programme de juste 4 semaines en promo, pas un programme à vie dont on arrive pas à se défaire et qui nous prélève des sommes délirantes tous les mois !!!
2026年4月5日
自発的なレビュー
MaxBeauty からの回答
Bonjour,
Nous sommes désolés que vous ayez eu cette impression.
MaxBeauty fonctionne sur la base d’un abonnement et ne propose pas d’achats uniques. Toutes les informations concernant le prix, la durée de l’abonnement et le renouvellement automatique sont clairement affichées avant la validation du paiement.
Vous pouvez annuler votre abonnement à tout moment en contactant notre support à support@themaxbeauty.com
ou via le chat en ligne sur notre site.
L’équipe MaxBeauty
Is this text app? / Sketchy face scan
I am writing to share some feedback regarding my experience with the app. The one daily video provided is excellent, but I’m disappointed that so much of the other content is just text. I paid for a visual guide, not a reading app. I expected comprehensive video demonstrations, rather than text descriptions I could easily find elsewhere - any AI tool would easily provide that for free. Furthermore, the face scan tool is frustrating— there is no clear indication of when a scan starts or finishes, and I am unable to review the photos before they are submitted. This makes it difficult to know if the scan is accurate. I hope the developers can make the app more video-centric and fix the scan transparency. It would really help me if the team could address these issues and respond to me. This experience will ultimately determine my decision on whether or not to continue my subscription. I look forward to hearing from you.
2026年4月2日
自発的なレビュー
MaxBeauty からの回答
Hi Katarina,
Thank you for sharing your experience — we really appreciate it.
We completely understand your point about wanting more video content, especially during your routine. We are actively adding more videos, but to be honest, we won’t be able to replace all text sections quickly. Video production is complex and time-consuming, and we handle it in-house to maintain quality.
Regarding the face scan, it starts automatically once you position your face and tap “start,” and the screen shows which area is being analyzed during the process. That said, we understand it may not feel clear enough, and your feedback helps us improve.
If you need any help or want us to look into your case, feel free to reach out at support@themaxbeauty.com.
We’re here for you 💜
The MaxBeauty Team
Dear MaxBeauty Team,
Dear MaxBeauty Team,
Your response is not only inadequate, it is unacceptable.
I have already made it absolutely clear that I have never created an account, never downloaded your app, and never subscribed to any of your services. I have also provided clear evidence (including screenshots) proving that no account or activity exists on your platform linked to me.
Despite this, you have charged my card.
Your attempt to dismiss this with explanations such as “a typo” or “a different email address” is not only implausible, it is deeply concerning. Charging a payment method without verified ownership and explicit authorization is a serious violation and strongly calls into question your internal controls and business practices.
Let me state this one final time, unequivocally:
I did NOT authorize any subscription
I do NOT have any account with your company
I have already provided sufficient evidence
These transactions are unauthorized
At this stage, this is no longer a support inquiry — this is a case of unauthorized billing.
I have already initiated contact with my bank and the chargeback process is underway. Further actions are being prepared.
If this matter is not resolved immediately, I will escalate without hesitation, including formal complaints to financial regulatory authorities and consumer protection agencies.
You are now required to:
Immediately terminate any alleged subscription linked to my details
Issue a full and immediate refund of all unauthorized charges
Provide written confirmation that my payment data has been permanently removed and will not be used again
Do NOT request any further information that has already been provided.
This is your final opportunity to resolve this matter promptly and professionally before it is escalated further.
Michael Merz
2026年3月31日
自発的なレビュー
MaxBeauty からの回答
Dear Michael,
We understand how serious this situation feels, and we want to address it with full transparency.
You contacted our support team regarding unauthorized charges. From the very beginning, our team made multiple attempts to investigate and resolve the issue — including offering a full refund and immediate cancellation of any related subscription.
However, to locate any transaction in a secure payment system, a minimal “identifier” is always required. Without this, it is technically impossible to identify or reverse any charge — not just in our system, but in any legitimate payment infrastructure.
In your case, despite several requests and alternative options provided by our team, this identifying information was not supplied. As a result, we were unable to locate the transaction or proceed with the refund.
We fully understand that sharing any data can feel uncomfortable in a situation like this. At the same time, the details we requested (e.g. transaction receipt or partial card reference) are standard, non-sensitive, and specifically designed to protect users while enabling investigation.
To be absolutely clear:
- We are ready to refund all charges in full
- We are ready to terminate any associated subscription immediately
- We are ready to provide full transparency on the transaction
— but this can only be done once we are able to securely identify the payment.
If you are open to resolving this, you can send a receipt for the transaction(s) (a PDF file from your bank or payment provider) to our support team, and we will prioritize your request to resolve it immediately.
Our goal here is simple: to return your funds and close this matter properly.
We appreciate your understanding and cooperation.
The MaxBeauty Team
Me han cobrado 59,99 sin autorización…
Me han cobrado 59,99 sin autorización tras pagar 19,99 un servicio para un mes . La letra pequeña claro, dice que debía cancelarse la suscripción antes del mes pero sí que se han dado prisa por cobrarme tres días antes de cumplir el mes
2026年3月30日
自発的なレビュー
MaxBeauty からの回答
Hola Monica,
Lamentamos mucho que esta situación te haya resultado frustrante — entendemos perfectamente cómo un cargo inesperado puede generar molestia.
MaxBeauty funciona como un servicio de suscripción, y todos los detalles sobre el período, el precio promocional y la renovación se muestran antes de confirmar la compra. La renovación se realiza automáticamente según el ciclo elegido.
Dicho esto, nos gustaría revisar tu caso en detalle y ayudarte a encontrar la mejor solución posible.
Por favor, contáctanos en support@themaxbeauty.com
y nuestro equipo estará encantado de ayudarte lo antes posible.
El equipo de MaxBeauty
The program wasn't as advertised
The program wasn't as advertised. When I asked for a refund they simply cancelled my subscription and haven't gotten back with me. This program is a scam.
2026年3月29日
自発的なレビュー
MaxBeauty からの回答
Hi Ashley,
We’re sorry to hear that your experience didn’t match your expectations.
We always aim to keep our communication clear and aligned with what the product actually offers, so it’s really important for us to understand what felt different in your case.
We’d truly appreciate the chance to learn more and make this right. Please feel free to contact us at support@themaxbeauty.com, and we’ll be happy to help.
The MaxBeauty Team
Lia helped me very fast and in a very…
Lia helped me very fast and in a very human way!
2026年3月29日
自発的なレビュー
MaxBeauty からの回答
Dear Volha,
Thank you so much for your kind words!
We’re really glad to hear that your experience felt both quick and genuinely supportive — that’s exactly the level of care we aim to provide. We’ll be sure to share your feedback with Lia as well!
If you ever need anything else, we’re always here to help.
Warm regards,
The MaxBeauty Team 💜
It was a good experience except the…
It was a good experience except the fact that there is a little confusion at least for me on the fact that is a service you ar providing not products.
2026年3月28日
自発的なレビュー
Super responsive with my request and…
Super responsive with my request and sent several follow up
2026年3月26日
自発的なレビュー
MaxBeauty からの回答
Dear Susie,
Thank you so much for your feedback!
We’re really glad to hear our team could support you quickly and stay attentive throughout — providing timely and thoughtful assistance is something we truly care about.
If there’s ever anything else you need, we’re always here to help.
Warm regards,
The MaxBeauty Team 💜
I loved all the skin care…
I loved all the skin care recommendations and skin care tips. I have yet to try all of the products they have recommended. Apparently, it’s a bit expensive for a trial subscriptions with add on trial included which a bit confusing for me.
2026年3月25日
自発的なレビュー
in fase di acquisto decido per la cosa…
in fase di acquisto decido per la cosa più basic, in modo da provarla e poi evetualmente estendere. Peccato che -casualmente o no- la pagina va in freezing e tu continui a cliccare e finisce che clicchi sul tasto di acquisto di pacchetti aggiuntivi, e non sei consapevole dell'acquisto fin quando non ti arriva la notifica da paypal (nel mio caso). Contatti il sito e ti dicono che non è refundable. provi ad usare il tool di ricerca dei prodotti e propone solo cose non acquistabili dall'Italia o con spese di trasporto tutt'altro che marginali. In pratica: UNA TRUFFA.
2026年3月24日
自発的なレビュー
MaxBeauty からの回答
Buongiorno,
Ci dispiace per l'accaduto e comprendiamo quanto gli acquisti online possano creare confusione.
Per chiarire: quando selezioni PayPal sul nostro sito, vieni immediatamente reindirizzato alla pagina di PayPal, che è interamente gestita da PayPal. L'addebito avviene solo se confermi il pagamento su quella pagina. Per questo motivo, non è possibile che ti venga addebitato accidentalmente un importo per qualcosa che non hai approvato, anche se la nostra pagina dovesse bloccarsi.
Vorremmo davvero aiutarti a chiarire la situazione del tuo account e assicurarci che tutto sia corretto. Contattaci all'indirizzo support@themaxbeauty.com e il nostro team sarà lieto di aiutarti.
Il team di MaxBeauty
Je tiens sincèrement à remercier…
Je tiens sincèrement à remercier l’équipe derrière cette application ! Nous avions rencontré un problème au niveau de l’abonnement et de la transaction pour cet abonnement, il s’avère que j’ai été victime de fraude et qu’un appareil inconnu ai réussit à se connecter sur mon compte PayPal pour souscrire un abonnement chez MaxBeauty via mon propre compte et mes coordonnées bancaires. Je les ai alors contacté en urgence pour leur demander d’annuler cette souscription et transaction qui ne venaient pas de moi mais pourtant qui venaient belle et bien de mon compte. On a pu échanger et ils ont été d’une honnêteté rare de nos jours, ils m’ont fait un remboursement et retiré l’abonnement en comprenant la situation.
Merci infiniment à toute l’équipe pour votre gentillesse et honnêteté !
2026年3月24日
自発的なレビュー
MaxBeauty からの回答
Cher Cassandra,
Merci beaucoup pour vos aimables paroles !
Nous vous sommes sincèrement reconnaissants de nous avoir contactés et nous sommes ravis que notre équipe ait pu vous aider dans cette situation si stressante. La confiance, la transparence et le souci de faire ce qu'il faut pour nos utilisateurs sont au cœur de tout ce que nous faisons ; vos commentaires comptent donc beaucoup pour nous.
C'est extrêmement encourageant de savoir que nous avons pu vous aider à résoudre votre problème et vous apporter un peu de sérénité. Si vous avez besoin d'aide à l'avenir ou si vous avez des questions, nous sommes toujours là pour vous.
Cordialement,
L'équipe MaxBeauty 💜
I love how informative and helpful the…
I love how informative and helpful the app is! The information is condensed and easy to follow. The product recommendations are very effective.
2026年3月5日
MaxBeauty からの回答
Dear Amanda,
Thank you so much for your kind words!
We’re really glad to hear the content feels clear and easy to follow, and that the recommendations are working well for you — that’s exactly what we aim for. It means a lot to know the experience is both helpful and practical.
If you ever have any questions or need support along the way, we’re always here for you.
Warm regards,
The MaxBeauty Team 💜
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。