Tous les jours, des rediffusions de camping Paradis. Voire sur 1 semaine les mêmes épisodes. C est franchement se moquer des téléspectateurs. Par contre, que de pubs. Donc recettes. Pensez aux personn... ãã£ãšèŠã
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If it were possible to award less than 1 star I would. I've been stuck using this god awful system for the last 3 years. Avoid at all costs. NOTHING IS INTUITIVE - it feels like the system has been de... ãã£ãšèŠã
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Simply the most cumbersome, time wasting interface to claim back business miles. It just doesnât work. Recently changed to electric and cannot upload bills correctly, spend loads of time on chat as... ãã£ãšèŠã
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A great example is that it asks if your details are correct, you answer no because the vehicle is wrong, it then offers you the details but greys them out so you can't change them! Spam SMS me... ãã£ãšèŠã
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TMCâs award winning service is designed to cut fuel costs, reduce administration, provide invaluable management information about your fleet and ensure HMRC compliance. It is all centred around mileage capture â drivers log their mileage via our easy to use system or app - we can also take a telematics feed. We audit each journey to ensure there are no exaggerated claims and follow up any anomalies with a call the driver to find out more. We provide a series of monthly reports, including your fleetâs real life MPG figures, enabling you to steer your fleet strategy and optimise your company fleet.
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TMC House, Spring Farm Business Park, Moss Lane, CW1 4RJ, Minshull Vernon, è±åœ
- 01270 525 218
- reply@themilesconsultancy.com
- themilesconsultancy.com
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Chargeable phone number
Prompt email to answer my enquiry as my account had closed on leaving previous employer - no legacy feature to enable access to my data
The 0843 Number is chargeable which was not made clear when log in failed - instructed to phone
2017幎10æ23æ¥
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TMC ããã®åç
Hi Jane,
Thank you for your feedback.
We will review our instructions and provide contact options.
Kind regards,
Alison
Exellent company to work with
Exellent company to work with. reports are such a great insight, staff are helpful, supportive and knowleagble. If you need an all in one package that works look no further
2017幎10æ23æ¥
èªçºçãªã¬ãã¥ãŒ
TMC ããã®åç
Hi Laura,
Thank you for taking the time to provide such positive feedback on the TMC system and team.
Kind regards,
Alison
Great customer service ð
2017幎10æ19æ¥
èªçºçãªã¬ãã¥ãŒ
TMC ããã®åç
Hello,
Thank you for the 5 star review! It's great to see the teams hard work being recognised.
Kind regards,
Alison
Very good company to deal with.
2017幎10æ18æ¥
èªçºçãªã¬ãã¥ãŒ
TMC ããã®åç
Hello Andrew,
Thank you for taking the time to provide such positive feedback on TMC and the team.
Kind regards,
Alison
Unable to locate postcodes
Unable to locate postcodes - Requires manual input 60% of time
2017幎10æ13æ¥
èªçºçãªã¬ãã¥ãŒ
TMC ããã®åç
Hello Danica,
Sorry to hear that you are having issues with locating postcodes. A member of our team will make contact with you to get some further detail and help resolve your issue.
There are some great functions that can help with manual input such as; favourites, multi-select calendar and the TMC App.
Kind regards,
Alison
TMC
I deal with Sally Hancock at TMC for âŠ
I deal with Sally Hancock at TMC for all our enquiries and she has been efficient, courteous and very helpful. Thank you
2017幎10æ13æ¥
èªçºçãªã¬ãã¥ãŒ
TMC ããã®åç
Hi Donna,
Thank you for taking the time to feedback your experience with TMC, and in particular with Sally who works in our customer service team.
Kind regards,
Alison
TMC ããã®åç
Hi Craig,
Thank for the 5 star review.
Kind regards,
Alison
TMC ããã®åç
Hi Garry,
Thank you for taking the time to give us great feedback.
Kind regards,
Alison
Staff pleasant and helpful when you âŠ
Staff pleasant and helpful when you spoke to them and query dealt with but could perhaps have been done a little quicker or without quite so much discussion and correspondence.
Still a happy customer!!
2017幎10æ11æ¥
èªçºçãªã¬ãã¥ãŒ
TMC ããã®åç
Hello Simon,
Thank you for your kind and constructive feedback. We will review our response times to make improvements.
Kind regards,
Alison
Terrible customer service
Terrible customer service. TMC now seem to have removed the normal UK Service Desk number form their website and instead replaced it to a link to just the International Numbers, which fails to list the UK. I phoned the main number, to be greeted by the worlds rudest employee who said 'It is there' and 'it's a VERY easy number to remember'. Not to mention, that you can't do anything on the website without first confirming all your details are correct, and if they aren't you can't change them anyway.
Given the choice I wouldn't use this company, but unfortnately I don't have much of a choice in the matter as it's part of my contract. At time I feel it would be just easier for me to pay my own fuel and not have to deal with this sytem.
2017幎10æ2æ¥
èªçºçãªã¬ãã¥ãŒ
TMC ããã®åç
Hi Simon,
Thank you for your review. I am very dispointed to hear your feedback and would like to discuss this further with you if possible.
We do record our calls and I would like to review the call you had with one of our team members. If you could get in touch by emailing info@themilesconsultancy.co.uk so I could get some further detail from you, that would be appreciated.
We do have European customers which is why we have a contacts page for international numbers. The UK number can be found on the log in page on TMC, and is also displayed on the left hand side of your TMC account once logged in.
Kind regards,
Alison Hewis
TMC
Not a great experience at all
Not a great experience at all.
50% of the team are lovely, helpful and take time to resolve the problem.
It's the remaining 50% I have concerns over. I have been lied too on multiple occasions and believe it was to just get me off the phone as I was an inconvenience to their day.
Unfortunately I don't have time to distinguish who is and who isn't telling me the truth.
2017幎8æ22æ¥
èªçºçãªã¬ãã¥ãŒ
TMC ããã®åç
Hi,
Thanks for taking the time to provide your feedback, I am sorry to hear this is negative and would very much like to talk through the above with you in more detail.
If you could please get in touch with our customer service team (info@themilesconsultancy.co.uk) and provide your TMC account details, I would like to investigate this further to ensure your queries have been resolved, and I'll be able to make contact directly to discuss your feedback.
Kind regards,
Alison Hewis
TMC
Adam was very helpful
Adam was very helpful, pleased to be associated with TMC.
2017幎7æ13æ¥
èªçºçãªã¬ãã¥ãŒ
TMC ããã®åç
Hi Sandra,
Thank you for your kind feedback. We will be sure to pass this feedback to Adam also!
Kind regards,
TMC
Clunky non-intuitive interface
A great example is that it asks if your details are correct, you answer no because the vehicle is wrong, it then offers you the details but greys them out so you can't change them!
Spam SMS messages remind you to complete mileage even when you don't have any.
Payments don't get made with no communication from them to advise why.
Awful system. Find a different provider.
2017幎1æ6æ¥
èªçºçãªã¬ãã¥ãŒ
TMC ããã®åç
Hi JimBob,
I am sorry to hear your feedback. If you could please get in touch with our customer service team (info@themilesconsultancy.co.uk) and provide your TMC account details, I would like to investigate the issues you have raised. It will also be an opportunity for me to make contact with you directly and explain some of the system set up's.
Kind regards,
Alison Hewis
TMC
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