The Moving Company レビュー 14

Hamish Caddy, the Sales Consultant, was super helpful and very patient with my million questions. He always got back to me quickly with good advice. Communication was clear and professional, which made the whole move way less stressful. Really appreciated the support and would happily recommend this company. Thank you Hamish

I dealt with the moving company at the delivery end from my LCL items coming from the UK to Lower Hutt, New Zealand. Sandra H was great to deal with, she kept me updated prior to the shipment arriving in New Zealand. Making sure that some forms were filled out correctly and my passport was signed for id purposes. I knew well ahead of delivery what customs charges etc I had to pay. Also approx delivery date. The delivery guy phoned me from Seaview, he organised a delivery time, was very polite and friendly. I had the most friendly delivery crew arrive. The link was really good they text me, as I was kept up to date how far away they were. There were 3 people at deliver, a female and 2 men. They were very friendly and thorough. I expected to find a few bits broken, which is usually the case, but everything was fine. Thank you, it was a great experience and awesome customer service.

The team of Tūī, Vai, Villi and James did an awesome job of packing up our home for the move from Auckland to Dunedin. Very friendly and happy to accommodate. Getting everything into the truck was a piece of art.
We cant rate them highly enough and would recommend the team if you are moving.
Thanks team 😊

10/10 service from Kayla & Hugh in the Hutt Valley region yesterday. They were thorough, careful and efficient. I showed them what I needed them to take and they both took care of the rest - I didn’t need to lift a finger. Amazing service provided by an amazing team. Nga mihi to The Moving Company, especially Kayla & Hugh!!! Highly recommend!!

Need to have a 0 star option for this company. Absolutely horrible to deal with, worst service and most expensive. Rip you off with inccorect timings and pricing

The Moving Company were very efficient moving our household from Wellington to Auckland. This was led by Kayla and Lani packing our goods and Wiri, Barish, Ellum and Preston loading the container. Well done

The movibg company

Unreasonable costs.
The moving company were chosen by our UK movers for the NZ end of our relocation. The first date they offered was nearly a month after our stuff arrived, which was not suitable, however they offered to squeeze us in earlier as long as we accepted a reduced service. Which was fine but considering they only had to do a half day we did not expect to then receive a bill for nearly $500. Apparently as we were 20 km outside in the 30 mile zone we had paid for. We asked them to reduce the fee as it was ridiculously high, they would not.
I would however give 5 stars to the 3 movers Dee, Josh and John who managed to get up our drive and deliver our packages carefully and with a smile.

If I could give it half a star I would
It has been over a year and still angry.
Terrible experience
When picking up there were 11 people???
One guy made some derogatory joke to make fun of me, which I made clear was totally unacceptable and there were 10 red faces …
Items were going to two separate places and were clearly marked but arrived at the wrong place
My goods and furniture dumped into a storage locker. Pretty much thrown in and ended up requiring two lockers due to the mess
Hard boxes on top of a television causing a pixelated line
Broken chairs, bedside table legs, unscrewed furniture with bolts no where to be found, fragile boxes at the bottom of dumped boxes, all lids on plastic boxes decimated
I could go on but it is just boring.
Initially the sales person responded
Everyone blamed each other and then silence
Oh they said gee sorry, we will train our staff better….
Suspect they won’t

Use someone else !

No, Not another company, definitely yours
Sadly it does not surprised me that you have lost my information.
Date of experience has been adjusted to enable this review
Move undertaken on the 28/09/23
You have charged me and been paid
785777 $3,205 inv 748362 and 785777A $5275 inv 748364

Happy for you to provide a phone number of someone who has the authority to be effective. Previously ignored and given a hospital pass.

Looking forward to hearing from you and happy to provide photos as previously sent.

Many thanks

MOVERS BEWARE!!! I have been in contact with this company with a moving issue. My sectional sofa is less than a year old as I purchased it about 8 months ago. So there was no reason for it to work at my apartment and then they move it to my house and then it's not working. I called and Ben KP came over to see why it wasn't working. He said he never unplugged anything so if it wasn't him it was the other unnamed person whom I've still not heard from. We came to the conclusion to call the furniture store to ask them was it plugged in a certain way. Unfortunately they said they'd have to come over to look at the sofa. I didn't want that because that would be a waste of a claim. I told the manager Roger and he said he'd be getting back to me but he hasn't. I've called him everyday and still nothing. I had to make a claim costing me $420 to find there were 2 outlets missing. So not only did they unplug my sectional, they stole 2 outlets that have cost me $420. I also have 2 bangs on my wall. My house is brand new, new construction. As a matter of fact we completed the blue and green tape walk through to make sure the construction and painting was perfect. So not only have they cost me $420 we now have construction damage inside the house. I went with them because I wanted to help out a smaller business because I like to support smaller businesses. I was going to have 2 men do it but I saw a small local business and figured I'd give them my business and they were more expensive but wanted to secure me so they said they'd match the price 2 men gave me which was $399. We paid them that plus a $120 tip which was $60 per mover. The only thing they had to move was 2 dressers, 2 night stands, my king sized bed, and my sectional sofa. I wish I didn't go against my husband's judgement because I keep trying to help small businesses but then I get the bad end of the deal. DO NOT GIVE THIS BUSINESS YOUR BUSINESS!!!! Go with a more reputable company. MOVERS BEWARE!!!!

Well I have been harassed now for two weeks after asking to be taken off the call list today was the third time this company seems to be lazy all around from what I’ve been reading and dealing hopefully y’all improve and teach your employees what it means to take someone off the contact list 1/11/24 1/9/24 and 1/5/24 are the dates I’ve asked to be removed

I’ve read the negative reviews and I must say that was not my experience. Moved from Auckland to South Island and not one item broken or lost. That included lots of pictures and antiques. I was particularly concerned about my extensive collection of woodworking machinery and only one item suffered minor damage that I can easily repair myself. The guys we had at both ends of the move were courteous and efficient. Based on how the truck was loaded I have to believe the driver plays Tetris in his spare time! I thought it was expensive but all quotes we received were similar. I have no regrets choosing The Moving Co and would absolutely recommend them from my experience.

The packers were very friendly, although poorly trained, for instance, a single steel candle holder will be packed in its own box full of paper to make sure this cheap item is safe. Then a very expensive and fragile computer gets wrapped in a single sheet of bubble wrap and not even put in a box, no surprise it got severely damaged. A desk is broken in half, and the list goes on...
Then there is the lift and shift crew, these guys are very unprofessional and don't care one bit, they set up a very loud speaker to play their music for the entire neighborhood to start off with.
They pushed a genuine leather and very expensive and heavy lounge suite through the front door and tore it on all sides, thinking it was a big joke they said not to worry 'We will wrap it again', it is already damaged!
they dropped the 3 seater couch 3 times on the ground before even reaching the truck!
They carried a Top loader washing machine sideways, damaging the drum, pushing a huge dent into it, and breaking the sensor door, now it is ruined. The list goes on...
Total damages exceeded $10,000 NZD.
The lift and shift guys also used the toilet and I don't know if they were never potty trained or what, but I will rather not depict what they left behind, very disgusting.
I will never use this company again and will also advise anyone else not to use them.

Paid NZ$10,599.75 (ref 739666) for packing and moving stuff from Auckland to Queenstown.

Here's what I've got:
- Only one packer came to pack the whole 5 bedroom house.
- Half of the furniture was not packed, so as a result it was damaged. A lot of stuff is dirty. The customer paid for packing? Just don't care. We already got money, no need to do anything.
- Some boxes were empty, just packing paper. A stupid customer already paid, so we move air. Excellent business conception, literally money for nothing.
- 3 of 132 boxes were lost. Nice job. Delivering empty boxes and losing boxes full of expensive stuff. Proper prioritization.

Do not recommend it. Terrible experience.
From my point of view, these guys stole my money, destroyed furniture and lost my stuff.

P.S. I hope the insurance company is not as bad as these guys, and I will get a refund.