Theo Grace レビュー 283

TrustScore 5段階評価の4.5

4.6

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

My purchase arrived almost a week earlier than anticipated. The necklace was perfect! 3 names plus 2 small diamonds. It looked awesome. Then for a reasonable price I added a pair of flower earrings... もっと見る

5つ星のうち5の評価

Beautiful Mother's Day necklace with children's name on the beads. Fast delivery. Lovely package. 2 year warranty if needed. Preview available for most of the items where you add a name, so you can... もっと見る

5つ星のうち5の評価

The easy order process and checkout. I love my silver grandmas necklace! My grandchildren's names were spelled correct and the fine cut out of the names is perfect 👌Shipping was included, quick and p... もっと見る

5つ星のうち5の評価

My order arrived on time and was presented beautifully. Each piece was in its own box with a cleaning cloth. When I opened my selections, I was delighted by the quality and craftsmanship. Customer ser... もっと見る

企業情報

  1. 宝石店

当該企業による記述

At Theo Grace, we make jewelry that means something. Our pieces are designed to celebrate life’s most meaningful moments, from names and dates to the memories you want to carry with you every day. Co-created with Nicky Hilton, Theo Grace brings a fresh perspective to modern jewelry, where style meets sentiment and every detail is thoughtfully designed. Each piece is carefully crafted by our team, from the first idea to the final finish, using quality materials and a deep attention to meaning. Whether you are marking a milestone, gifting someone you love, or simply treating yourself, Theo Grace is here to help you say it beautifully.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

283件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

I’ve always wanted a mother’s piece of…

I’ve always wanted a mother’s piece of jewelry but I never liked the designs because it seemed old lady like. I absolutely loved all the designs and hard a hard time deciding on which one to get. I just received my new necklace and it’s even better in person. Thank you!

2026年4月24日
自発的なレビュー
Theo Grace ロゴ

Theo Grace からの回答

Hi Kathleen,

Thank you for your lovely feedback. We are so happy to hear you found a design you love and that it exceeded your expectations.

It truly means a lot to us.

5つ星のうち5の評価

Absolutely beautiful piece of jewelry

Absolutely beautiful piece of jewelry! Very excited to give this to my friend

2026年4月24日
自発的なレビュー
Theo Grace ロゴ

Theo Grace からの回答

Hi Cathy,

Thank you for your kind words. We are so happy to hear you love the piece and hope your friend will love it just as much.

We truly appreciate your support.

5つ星のうち2の評価

Shocking delivery, no tracking

The item is great, however I’m appalled at the shipping situation.
Having bought a £200 item, there are no tracking details provided, meaning you’re unable to track your item properly, you’re just given the estimated delivery date.
The item was delivered early, and left outside, I can appreciate this is partially the couriers fault however under no circumstances should an item of that value be shipped without tracked delivery. Will not order again

2026年4月24日
自発的なレビュー
Theo Grace ロゴ

Theo Grace からの回答

Hi Michaela,

Thank you for your feedback. We are glad to hear you are happy with the item itself, but we are very sorry for the concerns caused by the delivery experience.

We understand how important tracking and secure delivery are, especially for higher-value items. Your feedback will be shared with our team as we continuously work to improve our shipping process.

We truly appreciate you taking the time to share your experience.

5つ星のうち5の評価

The shipping and quality of product

The shipping and quality of product ! I love how each piece carrys so much meaning and how personal each piece is

2026年4月5日
自発的なレビュー
Theo Grace ロゴ

Theo Grace からの回答

Hi Sherri,

Thank you for your feedback. We are so glad you love the quality and the meaning behind your piece.

It truly means a lot to us.

5つ星のうち5の評価

Treat yo self to a Coco Hexagon Photo Ring…

I ordered the Coco Hexagon Photo Ring in gold and it is so chic! Also, I get to wear a picture of my special little guy all day! It brings me such joy!

Also, I had to get my ring resized and that process was easy and I received notifications along the way.

2026年4月22日
自発的なレビュー
Theo Grace ロゴ

Theo Grace からの回答

Hi Erin,

Thank you for your lovely message. We are so happy to hear your ring brings you joy and that the resizing process went smoothly.

We truly appreciate your support.

5つ星のうち5の評価

It was a pleasure to deal with Theo &…

It was a pleasure to deal with Theo & Grace jewelry. Very professional and caring team. Went out of their way to fix and accommodate my order. I will definitely be buying more of the beautiful jewelry from them.

2026年4月22日
自発的なレビュー
Theo Grace ロゴ

Theo Grace からの回答

Hi Dale,

Thank you for your kind words. We are delighted to hear you had a positive experience with our team.

We look forward to serving you again.

5つ星のうち5の評価

Fantastic quality products.

Fantastic quality products.
Great delivery time.
Really easy to use website.

2026年4月23日
自発的なレビュー
Theo Grace ロゴ

Theo Grace からの回答

Hi Melissa,

Thank you for your feedback. We are glad to hear you enjoyed the quality, delivery time, and website experience.

We truly appreciate your support.

5つ星のうち5の評価

Beautiful Bracelet

Beautiful bracelet! Amazing customer service! Fast delivery! Highly recommended!

2026年4月14日
自発的なレビュー
Theo Grace ロゴ

Theo Grace からの回答

Hi,

Thank you for your wonderful feedback. We are so happy to hear you love your bracelet and had a great experience with our service.

Your recommendation means a lot to us.

5つ星のうち5の評価

They made me a Silver pendant with the…

They made me a Silver pendant with the name of our Beautiful little Parsons Russell Terrier Boab who left us for a new life in Heaven.

2026年4月22日
自発的なレビュー
Theo Grace ロゴ

Theo Grace からの回答

Hi Joe,

Thank you for sharing this with us. We are truly honored to have created such a meaningful piece in memory of Boab.

It means a lot to be part of something so special.

5つ星のうち5の評価

The greatness of the staff behind this…

The greatness of the staff behind this company and the enthusiasm behind the creation of the jewelry really inspires eternal life to whom is on the they grace website. The kindness and encouragement with the jewelry modifications really showcase such intelligence and grace within this wonderful collection of jewelry. The divine message and remembrance that this lovely collection of jewelry is broadcasting is so valuable and it will live on forever and always since the adoration for one’s family is the true core meaning to eternal and a wonderful lovely experience to one’s life. Such a fantastic moment to be able to experience this beautiful grace of jewelry and the divine message that remembers our heart on what we know.

2026年4月15日
自発的なレビュー
Theo Grace ロゴ

Theo Grace からの回答

Hi Jose,

Thank you for your beautiful message. Your words truly mean a lot to us and reflect exactly what we hope to bring through our jewelry.

We deeply appreciate your support.

5つ星のうち5の評価

Beautiful bracelet

The identity bracelet with a tag for each of my grandchildren’s names was the perfect 70th birthday present

2026年4月19日
自発的なレビュー
Theo Grace ロゴ

Theo Grace からの回答

Hi Wendy,

Thank you for your kind words. We are so happy to hear the bracelet made such a special birthday gift.

We truly appreciate your support.

5つ星のうち5の評価

First time using TheoGrace

First time using TheoGrace. I love the quality of their products along with the fashion, creativity and beauty that goes into their designs.

2026年4月21日
自発的なレビュー
Theo Grace ロゴ

Theo Grace からの回答

Hi Linda,

Thank you for your feedback. We are delighted to hear you love the quality, creativity, and design of our pieces.

It truly means a lot to us.

5つ星のうち5の評価

I found the perfect necklace

I found the perfect necklace, ordered it with a discount, and received it a few days later! It Is absolutely stunning! I get compliments everywhere I go!!

2026年4月20日
自発的なレビュー
Theo Grace ロゴ

Theo Grace からの回答

Hi Lesa,

Thank you for your lovely feedback. We are so happy to hear you found the perfect necklace and that it brings you so many compliments.

We truly appreciate your support.

5つ星のうち5の評価

I love the quality and simplicity of my 3D Bar Necklace

I love the quality and simplicity of this bar necklace. It's a lovely piece that I wear in memory of my son, Christopher. The packaging made this jewelry even more special.

2026年4月20日
自発的なレビュー
Theo Grace ロゴ

Theo Grace からの回答

Hi Kathy,

Thank you so much for sharing this with us. We are truly honored that your necklace holds such a special meaning in memory of your son.

It means a lot to know the piece and the packaging made it even more meaningful for you.

5つ星のうち5の評価

Fabulous attention to detail!!!

Great product, quick shipping, great customer service! I will definitely buy from them again!

2026年4月20日
自発的なレビュー
Theo Grace ロゴ

Theo Grace からの回答

Hi Katie,

Thank you for your wonderful feedback. We are so happy to hear you enjoyed the product, service, and quick delivery.

We truly appreciate your support and look forward to your next order.

5つ星のうち5の評価

Above and beyond

A mistake that I had made was fixed despite me being short in my tone. The customer service team handled it perfectly and were quick to resolve my issue. The item was remade and shipped in no time. This level of customer service is appreciated and will keep me coming back for more. The quality of the necklace was great and it is very affordable.

2025年12月29日
自発的なレビュー
Theo Grace ロゴ

Theo Grace からの回答

Hi Megan,

Thank you for your kind words. We are really glad we could resolve the issue quickly for you and that you are happy with the final result.

Your appreciation of our customer service truly means a lot to us.

5つ星のうち5の評価

Love my bead necklace

Love my bead necklace. Has all my grandkids names and even a diamond in the middle 😁. It's beautiful ❤️.

2026年4月20日
自発的なレビュー
Theo Grace ロゴ

Theo Grace からの回答

Hi,

Thank you for your lovely feedback. We are so happy to hear you love your necklace and the special meaning behind it.

It truly means a lot to us.

5つ星のうち2の評価

Not Trustworthy

This is an awful company. The customer service is horrible. They want to charge me a restocking fee just to add a charm to a necklace, even though the description for this product says a charm can be added anytime. Now they want the necklace back to add the charm, AND they want to charge me a 30% restocking fee because they demand I send back the original necklace. It was a gift. How do you ask someone to give a gift back?! For WHAT? I have tried to escalate this issue to a supervisor. I found out that they are NOT in the USA and do not have a contact number for discussion. This has been going on for months. I wonder if Nicky Hilton Rothschild, the owner, knows how poorly her company is being handled overseas!

2026年1月31日
自発的なレビュー
Theo Grace ロゴ

Theo Grace からの回答

Hi Rosalia,

We are very sorry to hear about your experience and understand your frustration.

This is not the level of service we aim to provide. Our team will review your case in detail and reach out to you directly to clarify the situation and find a fair solution.

Your feedback is important to us, and we truly want to make this right.

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