The Online Beauty Courses レビュー 

The Online Beauty Courses からの回答

6日前

Thank you so much for your lovely review!

We’re delighted to hear that you’re happy with our courses and find them great value for money. It’s wonderful to know that our customer service team has been able to support you throughout your learning journey. We truly appreciate your recommendation and wish you every success with your future learning!

Thank you
The online beauty courses team

The Online Beauty Courses からの回答

2026年10月1日

We’re sorry to hear about your experience. We take concerns about payment and course access very seriously, and this is certainly not the experience we want for our customers.

We’d like to look into what happened and resolve this for you as quickly as possible. Please contact us directly customerservice@theonlinebeautycourses.com with your order details so we can check your account and course access, and we’ll make sure your concern is properly addressed.

Thank you for bringing this to our attention.

The Online Beauty Courses からの回答

2026年4月28日

Thank you for your kind feedback!

We’re so pleased to hear that you found the service excellent and the exam easy to follow. We aim to make every step of the learning experience as clear and accessible as possible, so it’s great to know this came across.

We really appreciate you taking the time to share your experience and hope to support you again in the future!

Best wishes,
The Online Beauty Courses Team

The Online Beauty Courses からの回答

2026年4月28日

Thank you so much for your wonderful review!

We’re absolutely delighted to hear that you’ve completed 16 courses with us, that’s an incredible achievement, and we’re so pleased to have been part of your learning journey. It means a lot to know that you’ve found our courses easy to follow, informative, and supported by helpful tutorials.

We’re also really glad that our support team has been there for you when needed, providing a positive and reliable experience is always our priority.

Thank you again for your continued support and for taking the time to share your experience. We’re excited to keep supporting you as you grow your skills even further!

Warmest regards,
The Online Beauty Courses Team

The Online Beauty Courses からの回答

2026年4月15日

We’re really sorry to hear about your experience and completely understand how frustrating this must have been.

We’d just like to reassure you that all emails, including yours, have been responded to. The delay you experienced was due to a temporary technical issue, which required input from our IT team to fully resolve. This has now been fixed, and all course content, including exams and progression to the next sections, is working as normal.

Your course is now fully accessible, and you’re able to continue without any further issues. As an apology for the inconvenience caused, we have also offered a discount to those affected.

We sincerely apologise again for the disruption and appreciate your patience while this was being resolved. If there’s anything further we can help you with, please don’t hesitate to get back in touch, we’re always here to help.

The Online Beauty Courses からの回答

2026年3月17日

We are sorry to read that you feel disappointed and would like to clarify the situation for transparency.

Firstly, your request for a refund could not be processed directly by us because the course purchase was made using Klarna instalments and the balance had not been fully paid. In these circumstances, refunds must be handled through Klarna’s payment process rather than issued independently by the merchant. This is standard procedure for third-party finance providers.

In addition, our Terms and Conditions clearly state that once a course has been accessed or completed, it is no longer eligible for a refund. Our records show that the course was fully accessed and completed.

We would also like to clarify that we did not admit that our courses were “not up to standard.” The communication referenced explained that we are continually reviewing and updating our courses, including re-filming content to further improve clarity and detail. Regular updates form part of our commitment to maintaining high-quality, current training, not an acknowledgment of inadequate content.

Regarding customer service, our support team has responded to multiple emails and has continued liaising with Klarna on your behalf. As explained previously, our customer service team cannot override finance-provider processes, and refund decisions involving instalment payments must go through our administration team in coordination with Klarna. We understand delays can be frustrating; however, responses from third-party providers can take time, and the matter has not been ignored and remains under review.

We remain committed to resolving matters correctly and in line with our policies and payment provider requirements.

The Online Beauty Courses からの回答

2026年3月17日

Hartelijk dank voor je vriendelijke recensie!

We zijn erg blij dat onze cursussen je hebben geholpen en dat je nu met vertrouwen deze dienst aan je klanten kunt aanbieden.

Je feedback betekent heel veel voor ons.

The Online Beauty Courses からの回答

2026年1月15日

Thank you for taking the time to share your feedback, and I’m genuinely sorry for the frustration this caused.

You’re absolutely right to expect timely communication, and we fully appreciate how disappointing this experience must have been. We’ve recently experienced an unusually high volume of enquiries, which unfortunately led to a backlog and delays in some responses, this is not the level of service we aim to provide.

I can confirm that the refund you requested has now been fully issued. Please accept our sincere apologies for the delay and for the lack of follow-up communication during that time.

We take accountability seriously, and your feedback has been shared internally so we can improve our response times and ensure this doesn’t happen again. Thank you for your patience, and again, I’m very sorry for the inconvenience caused.

— The Online Beauty Courses Team

The Online Beauty Courses からの回答

2025年12月16日

Hi Jay,

Thank you so much for taking the time to share your feedback. We are delighted to hear that you had such a positive experience and found the courses easy to navigate. It is especially pleasing to know that you felt the content offered great value for money.

We truly appreciate your support and wish you every success as you continue your learning journey with us.

Kind regards,
The Online Beauty Courses Team

The Online Beauty Courses からの回答

2025年12月16日

Hi Alexandra,

Thank you for your wonderful review. We are so pleased to hear that you are enjoying the courses. Your kind feedback means a great deal to us and motivates our team to continue delivering high quality learning experiences.

We truly appreciate your support and hope you continue to find the courses both enjoyable and valuable.

Warm regards,
The Online Beauty Courses Team

The Online Beauty Courses からの回答

2025年12月16日

Hi Ketty,

Thank you for sharing your detailed feedback with us. We are delighted to hear that you were impressed with how clear, concise, and easy the courses are to follow. It is wonderful to know that you felt supported throughout each step and that receiving your certificate promptly made a positive difference.

We truly appreciate your kind words and your recommendation. Your encouragement means a great deal to our team.

Kind regards,
The Online Beauty Courses Team

The Online Beauty Courses からの回答

2025年12月16日

Hi Lupita,

Thank you for taking the time to leave your feedback. We are delighted to hear that you found the course straightforward and that you enjoyed the overall experience. It is always rewarding to know our learners feel confident and comfortable using the platform.

We truly appreciate your support and wish you every success moving forward.

Kind regards,
The Online Beauty Courses Team

The Online Beauty Courses からの回答

2025年12月16日

Hi Nola,

Thank you for sharing such a fantastic review. We are delighted to hear that you enjoyed the acrylic course and found the lessons clear, detailed, and easy to follow. It is wonderful to know that the practical tips and professional techniques have been useful and can be applied straight away.

We truly appreciate your recommendation and are so pleased the course suited both learning and skill development.

Kind regards,
The Online Beauty Courses Team

The Online Beauty Courses からの回答

2025年12月16日

Hi Julie,

Thank you for taking the time to share your experience with us. We are so pleased to hear that you found the course easy to access and the online manuals clear and straightforward to follow. It is also wonderful to know that our tutors were available and supportive whenever you needed assistance.

We truly appreciate your kind words and look forward to welcoming you back on another course in the near future.

Kind regards,
The Online Beauty Courses Team

The Online Beauty Courses からの回答

2025年8月18日

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re already learning so much from your first course. Keep up the great work—we can’t wait for you to discover even more and achieve success in your course. Your excitement is exactly why we love what we do!

The Online Beauty Courses からの回答

2025年7月25日

Thank you so much for your lovely feedback! We're thrilled to hear you're enjoying the course and finding it informative — especially with the detailed content around the treatment and first aid 🩺✨.

It's great to know it's been helpful so far, and we hope the rest of your learning experience continues to be just as valuable. If you have any questions along the way, feel free to reach out — we're always here to support you!

The Online Beauty Courses からの回答

2025年7月25日

Thank you so much for your lovely feedback and for choosing to study with us! We're so pleased to hear you've found our courses valuable and convenient — especially with your 25+ years of experience in the industry 👏. It means a lot to have your trust.

We completely understand the desire to have printed materials in the salon. While we don’t currently offer printable theory content due to copyright protection 📚, we are excited to let you know that we're working on record card packs that will be a great salon-friendly resource to support your treatments and refresh your knowledge!

Thank you again for your kind words — and for highlighting the value our courses offer as Level 3 add-ons. Wishing you continued success in your career! 💼✨

The Online Beauty Courses からの回答

2025年7月25日

Thank you so much for your kind words and continued support — it truly means a lot to us! We're so glad to hear you're enjoying the courses and finding the in-depth theory valuable 📘.

We completely understand the initial scepticism around the pricing, so it's wonderful to know we've exceeded your expectations 🙌. And thank you for recommending us to your fellow practitioners — word of mouth is incredibly meaningful to us.

Wishing you continued success in your practice! 💙

The Online Beauty Courses からの回答

2025年7月25日

Thank you for your feedback! 😊 We're so pleased to hear you found the course useful. If you ever have any suggestions or need further support, feel free to reach out.