The probiotic chews have really helped my dog with his itchy skin, and he loves the taste.Delivery is very quick.I do wish it was easier to contact the order department, because sometimes I get a mix-... もっと見る
企業が回答しました
所在地
所在地を変更ONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Attempted to chat and email Pet Lab Co without success. Cancelles subscription which I did not sign up for. Attempting to return unopened product without success. Contacted rep by phone to request ret... もっと見る
企業が回答しました
I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... もっと見る
企業が回答しました
My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
当該企業による記述
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
連絡先
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, 米国
3.9
ほぼ満足
417件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Customer service is great I just…
Customer service is great I just started with my puppy so I don't know how it works
2026年5月11日
PetLab Co. - US からの回答
Hi Ashley,
Thank you so much for your kind words. We are thrilled our Customer Experience team has been helpful for you. Please be sure to keep us updated on your pup's progress. We want to hear all about it.
Thank you for being a part of our community!
Regards,
PetLabCo.®
Great product
Great product! I've used this for both my dogs for the past couple of years. They were only around 2 years old when I started to notice plaque buildup on their teeth. Once we started using the ProBright, their teeth cleaned up. Very happy with this product!
2026年5月11日
PetLab Co. - US からの回答
Hi Denise,
We are so happy to hear that our ProBright has helped keep your dogs' teeth clean! Thank you for sharing your positive experience with us.
Regards,
PetLabCo.®
PetLab Co. - US からの回答
Hi there!
Thank you so much for the positive feedback. We are thrilled your deliveries have been consistent. We know how important that is when it comes to your pup's supplements.
Regards,
PetLabCo.®
Not sure this product does anything
Not sure this product does anything. Discontinued due to limited testing documentation.
2025年11月12日
PetLab Co. - US からの回答
Hi James,
Thank you for sharing your experience. We are sorry to hear you did not see the desired results. We understand that all dogs are unique and what works for one might not work for another. Typically, our customers report the best results after 90 days of consistent use, as is common with supplements.
Many of the active ingredients we use have publicly available studies or historically published data demonstrating their benefits for canine companions, and we continually strive to improve our products to provide high-quality options. We sincerely thank you for giving our supplements a try!
Regards,
PetLabCo.®
My baby has had nothing but issues…
My baby has had nothing but issues after being exposed to mold.. I can’t say enough about this product!!! She is only 3 years old and this product has made a huge difference in our life. Her ears are standing up again. She runs for an hour straight, not 20 minutes anymore.. her bowels are exceptional after only one week.. I’ve spent thousands of dollars trying to get my girl better and so far this is the only product that has done it.. if I could give 10000 stars I would.. their probiotic and allergy chews has made her stop itching constantly. Their salmon bites I added 4 to her food and she devoured her food!! All I can say is Denali and her mom are a huge fan after 1 week..
2026年5月10日
自発的なレビュー
PetLab Co. - US からの回答
Hi Kelly!
We are so happy to hear about the wonderful improvements Denali has experienced! It's truly rewarding to know our products have made such a significant difference in her well-being and your family's life. Thank you for sharing your positive feedback.
Regards,
PetLabCo.®
I had canceled my subscription about 3…
I had canceled my subscription about 3 to 4 weeks ago. Why did I receive an order Friday? I have plenty of product on hand.
I don't need to spend the money on the product that came Friday.
Please help,
Julie Brooks
2026年5月10日
PetLab Co. - US からの回答
Hi Julie,
We are sorry to hear about your experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Awesome company
Awesome company, their products work well and my dogs love them, especially the probiotic chews and tooth powder.
2026年4月13日
PetLab Co. - US からの回答
Hi T,
We're so glad to hear your dogs love our products, especially the Probiotic Chews and ProBright! Thank you for your wonderful feedback.
Regards,
PetLabCo.®
The probiotic chews have really helped…
The probiotic chews have really helped my dog with his itchy skin, and he loves the taste.Delivery is very quick.I do wish it was easier to contact the order department, because sometimes I get a mix-up double delivery of the same product, but overall this is a good company
2026年5月17日
PetLab Co. - US からの回答
Hi Debbie,
Thank you for sharing your experience. We're sorry to hear you have not been able to contact us. We can be reached here:
Email: help@thepetlabco.com
Phone: +1-866-4-PETLAB (1-866 473-8522)
Someone from our Customer Experience team will follow up with you shortly to provide support. Thank you for being a part of our community!
Regards,
PetLabCo.®
Package was delivered
Package was delivered, he took a picture of it on the porch , date and time and sent it to my phone
2026年5月17日
PetLab Co. - US からの回答
Hi Eileen,
Thank you so much for sharing your experience. We are thrilled your package was delivered and that the carrier was so thorough. We know how important your dog's supplements are! Thanks for being a part of our community.
Regards,
PetLabCo.®
Auto ship is a nice convenience for…
Auto ship is a nice convenience for probiotics that actually help my dog.
2026年5月10日
PetLab Co. - US からの回答
Hi Jill,
Thank you so much for taking the time to share your experience. We are so happy to hear you have been happy with the subscription and have seen the benefits for your dog.
Regards,
PetLabCo.®
Throw shipment on ground in driveway
Throw shipment in the middle of my driveway. My driveway is up a hill that is covered by trees on both sides and has a sharp left hand turn at the top , she put the package in the middle of the driveway at the top of the sharp turn...
If I would not have been at home, I would have came home up my driveway @ Normal speed . I would have ran over the shipment.....
2026年5月14日
Delivery was great but I don’t recall…
Delivery was great but I don’t recall requesting automatic ordering. I have several jars that I haven’t opened yet and then another gets delivered. It’s coming too fast and I would like to discontinue auto orders
2026年5月9日
PetLab Co. - US からの回答
Hi Phyllis, we appreciate you sharing your feedback. We can certainly help you adjust your subscription to better suit your needs. We've sent you an email to further assist with this, we are available via email, phone or chat. We're always happy to help.
Best regards,
PetLabCo.®
Shipping the product far too often we…
Shipping the product far too often we cannot use it as fast as it ships.
2026年5月9日
PetLab Co. - US からの回答
Hi Curtis, thank you for taking the time to leave this feedback. We have sent you an email to further assist with this. We're always happy to help and are available via phone, email or chat. We hope to hear from you soon.
Best regards,
PetLabCo.®
PetLab Co. - US からの回答
Hi Nancy, we appreciate your feedback. We will ensure your preferences are updated. We're here and happy to help should anything ever come up, we're available via phone, chat and email.
Best regards,
PetLabCo.®
On time prescription delivery.
I noticed how my delivery is always on time. Loki and Blue never miss having their probiotic chews. Thank You!
2026年5月8日
PetLab Co. - US からの回答
Hi Jeffrey!
We are so happy to hear your deliveries have arrived on time. We understand just how important this is for Loki and Bear. Thank you for allowing us to be a part of their wellness journey!
Regards,
PetLabCo.®
PetLab Co. - US からの回答
Hi Carol,
Thank you for your kind words. Typically, our customers report the best results after 90 days of consistent use, as is common with supplements. Please feel free to keep us posted on your pup’s progress, as we'll be more than happy to provide support for you both along the way!
Regards,
PetLabCo.®
I made only 1.purchase for a gift
I made only 1.purchase for a gift. My card has been charged monthly for automatic reorders Not authorized. Do to the lack of address info.the paq.are left in other apartments. Please do not send anymore. I don't have any dogs.
2026年5月14日
PetLab Co. - US からの回答
Hi Miriam,
We’re really sorry for the confusion caused. Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the “Save more with a subscription” option is selected and not toggled off during checkout.
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Regards,
PetLabCo.®
The PetLab customer service team…
The PetLab customer service team provided wonderful guidance and answers to my questions. Not only did they respond, the connected me with team members who could answer my request immediately. I was so impressed and grateful for the attention to customers.
2026年5月7日
PetLab Co. - US からの回答
Hi Nicole,
We are so pleased to hear that our customer service team provided you with such helpful guidance and prompt assistance. Thank you so much for taking the time to share your experience with us.
Regards,
PetLabCo.®
Attempted to chat and email Pet Lab Co…
Attempted to chat and email Pet Lab Co without success. Cancelles subscription which I did not sign up for. Attempting to return unopened product without success. Contacted rep by phone to request return. Took info. Told me another department had to approve return. Waited for four minutes after being transferred. He came back on stating they would call me back. Never did. Customer return service is nonexistent. I am done with this company.
2026年5月13日
自発的なレビュー
PetLab Co. - US からの回答
Hi Ben,
We’re really sorry you had this experience and for the frustration it has caused.
We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
I have no problems with pit lab
I have no problems with pit lab. It is done a very good job with my Boston terrier and keeping his allergies and check.
2026年5月14日
PetLab Co. - US からの回答
Hi Pamela, thank you for sharing your positive experience! We're glad to hear about your pup and would love to hear more updates! So please feel free to follow up with us with questions, concerns and updates!
Best regards,
PetLabCo.®
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。