ThePinGurus レビュー 96

I received the pins today and they are superior quality. I will be happy to distribute these to our donors! Thank you for your help Ben. I appreciate your good service.

We love ThePinZone! They are always fast and reliable. They also make sure you get exactly what you want before they make it

Very happy with the price and quality! Will be back for more in the future.

2nd review. 1st review found below...

Company promised to make up for the their lack of customer service and poor turn-around from my first order; however, the process seemed just as bad the 2nd time around. Communication was poor as it took days waiting for a follow up. I reached out to ask about tracking 3 weeks ago and have not received any response back as to where my current order is. I gave them another chance, but I was fooled to believe I could trust them as business partners. Writing a review seems to be the only way to really get their attention.

1st review that was asked to be deleted by them last year:

"I ordered back in July and at the time they were very responsive to my e-mails and had a proposed delivery time in mid Aug. Once I submitted my order, communication became sparse and my order has still not been fulfilled (currently 8 Sep 2020). I reached out multiple times and got responses claiming my package was being packed, but I have yet to receive a tracking number weeks later. Extremely disappointed with the lack of communication, customer service and overall professionalism. This seems to be a trend as their is a similar situation which occurred earlier this year on March 9, 2020."

Love everything I’ve ever ordered! I find myself looking for any and all excuses to order more!

Customer service was top notch! Thanks guys!

An absolute pleasure to work with! Excellent support. The final product is outstanding!

We worked with Ben, who did a great job from start to finish. He provided us with proofs with an excellent turnaround time, as we were on a bit of a time crunch. When the pins came in, they were great quality, but they did have a misprint. We reached out to him and Ben got back to us immediately the next morning and provided a solution we are very happy with. Superb customer service from Ben and The Pin Zone! Definitely will continue to order with them!

Whenever I have questions or want status updates, they are quick to respond! All the pins I’ve ordered have come out amazing and I trust them to execute all my ideas :) 10/10 would recommend

The pins that I ordered were beautiful and came in in a timely manner.

The initial process was delightful, very polite and the graphics were designed well. The prices are higher than advertised on your website and the turn around time is 2 weeks beyond what was quoted. Product itself is AMAZING!

Spectacular pins!!! Ben & Chase were supper helpful. I will be working with them again and highly recommend.

Lovely pins! I found the ordering process to be much easier than previous vendors. Also Ben & Ross were expectantly helpful!

Fast turnaround,quality pins and amazing communication

Ordering was very easy and simple to understand, but the final product, 10 out of my 25 pins had printing issues, lines were lost and there were a lot of overlapping colors. So only 15 were in condition to sell in my shop. They fulfilled all of my requests but the quality was somewhat lost due to printing issues. I love my pins and I know filling issues can happen, but 40% of my total pins had very noticeable issues that weren’t suitable for my shop, and small business.

Happy with the outcome! Looking forward to working within them again in the next few weeks.

Excellent product are very well made. Great for events would definitely choose them again

Hands down some of the best people around. At some points support slows down but still always responsive. And my pins arrived on time with by far the closet color match I have ever seen!

EDIT: Eventually got product. Obviously more understanding given current circumstance... My feedback still remains that the communication could have been better. Now that they got the product out they have improved a lot. Hope they learned the lesson of more communication but I also understand how stressful it must have been. Upgrading to 3 stars as their product overall was good.

EDIT: They have gotten back in touch with me and are sending me my order soon. Will update once I receive it.

They took my money and never sent me an order. I can't get in contact with them or get a refund. While they were responsive at first... they seem to be a scam. Do NOT work with them.

I will edit this if things change but I'm not hopeful.

Ordered pins for my company and never received them. At first, the person who contacted me (Ben) was very responsive. However, he became less and less responsive as time went by, and I should have noticed the red flags but I needed to reach my deadline so I ignored them. Purchased the pins and paid extra for faster shipping, but there were absolutely no updates after the order confirmation. After days of trying to email and call for an update (with no response), I decided to cancel my order. I still haven't received any response, and it's been weeks.