Thepureboho レビュー 149

Thepureboho からの回答

2026年1月5日

Hello,

Thank you for your review.

We want to clarify that we have already requested additional information in order to verify your order, but we did not receive any response from your side. At this stage, and without any order number, full name, or confirmation details, we are unfortunately unable to verify that a purchase was made on our website.

Without this verification, we cannot identify the order, review the situation, or confirm the claims mentioned in your review. For this reason, we are unable to associate this feedback with a confirmed customer record in our system.

That said, the experience described is not what we want to represent as a brand. We take product quality, transparency, and customer service seriously, and any verified issue is always reviewed internally to improve our processes.

We remain committed to providing a professional and honest shopping experience to our customers.

Kind regards,
Clara
PureBoho

Thepureboho からの回答

2026年1月5日

Hello,

Thank you for sharing your feedback.

At this stage, we are unfortunately unable to identify your order, as no full name or order details were provided in the review, and we do not recognize this review as being linked to a verified customer account in our system. Without this information, we’re unable to locate the order or confirm the situation described.

That being said, we want to be very clear: this experience does not reflect the standards or the level of quality and service we aim to provide to our customers. Transparency, product satisfaction, and customer support are extremely important to us, and we take any negative feedback seriously.

We continuously work to improve both our products and our communication, and reviews like this are reviewed internally to help us do better.

Thank you for taking the time to leave your feedback.

Kind regards,
Clara
PureBoho

Thepureboho からの回答

2025年12月27日

Hello,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations.

We would like to clarify that we are not a scam site and that we do have a return and refund policy in place for all customers. While returns do require certain steps to ensure the process is handled correctly, our intention is always to assist and find a fair solution when a customer is dissatisfied.

We would truly appreciate the opportunity to review your order and better understand the issue. If you are open to it, please contact our customer support team directly with your order number and details so we can look into your case properly.

Customer satisfaction is very important to us, and all feedback is taken seriously as part of our commitment to improve.

Kind regards,
Clara

Thepureboho からの回答

2025年12月26日

Hello,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations.

We would like to clarify that we do have a return and refund policy in place, and it is applied to all customers in accordance with our terms. Sale items are not excluded from support, and we always aim to find a fair solution when a customer is dissatisfied.

We would very much appreciate the opportunity to review your order and better understand the issue. If you are open to it, please contact us directly with your order number and details of the concern so we can assist you properly.

Customer satisfaction is important to us, and we take all feedback seriously as it helps us improve.

Kind regards,
Clara

Thepureboho からの回答

2025年12月26日

Hello,

Thank you for sharing your experience. We are very sorry to hear that you were disappointed with your order and that it did not meet your expectations.

We take quality concerns very seriously, and we would never intentionally misrepresent our products. All product descriptions, including materials, are provided based on the information from our suppliers and quality checks. That said, we understand that expectations and personal experience can differ, and we regret that this was the case for you.

Regarding the refund, while bank-led disputes can unfortunately take several weeks to process depending on the financial institution, we are glad that the matter was ultimately resolved. Our goal is always to find a fair outcome for our customers, even when issues arise.

We genuinely appreciate feedback like yours, as it helps us continue to improve our products and processes.

Kind regards,
Clara

Thepureboho からの回答

2025年12月18日

Hello,

Thank you for your review. After carefully checking our records, we were unable to find any order associated with your name.

For this reason, when we contacted you directly via Trustpilot to request your full name and order number, we did not receive any response with the required information. Without these details, we are unfortunately unable to locate an order or assist further.

Based on this, it appears that this review may have been posted in error and may not relate to our business.

If you believe this is a mistake, we invite you to contact us again and provide your order number and full name, so we can properly investigate and assist.

Kind regards,
Customer Support Team

Thepureboho からの回答

2025年12月17日

Hello,

We’re genuinely sorry to hear that you’re unhappy with your experience, and we want to address this clearly and calmly.

First, we strongly disagree with the statement that our return policy is “nonexistent.” Our return and refund policy is clearly stated on our website and applies to all customers. We process returns and refunds in line with that policy, and thousands of customers have successfully done so.

Regarding the products:
• All product photos, descriptions, and materials are transparently presented on our website.
• Fit can naturally vary depending on body shape and expectations, which is why sizing guides are provided and our Customer Service team is available to help before purchase.
• If a product arrives with a manufacturing fault, this is reviewed by our team and handled accordingly.

We categorically reject the claim that we are a “scam.”
We have over 30,000 verified customers, thousands of fulfilled orders, tracked shipments, and a long history of legitimate sales. Disagreements over fit, style, or personal expectations do not constitute fraud.

Escalating disputes to banks or authorities is, of course, every customer’s right, but it does not change the fact that we operate as a legitimate, compliant business and respond to verified claims through the appropriate channels.

We always encourage customers to contact us directly so issues can be reviewed calmly and fairly rather than through public accusations. We stand by our brand, our products, and our processes.

Kind regards,
Customer Support Team
ThePureBoho

Thepureboho からの回答

2025年12月17日

Hello,

We take feedback very seriously, however we must clarify several important points.

After carefully reviewing our records, we cannot find any verified order linked to your name or details. As with similar reviews, we requested identity verification via Trustpilot, which has not been completed. Without this verification, we are unable to confirm that you are (or were) a customer of our store.

To address your claims:
• We are not a scam. We have served over 30,000 verified customers, with successfully delivered orders worldwide.
• Shipping timelines are clearly stated on our website and product pages, including processing times.
• We do not send incorrect items intentionally. If a customer receives the wrong item or there is a genuine issue, our Customer Service team reviews it and provides solutions in line with our return and refund policy.
• Claims that our products are “nothing like advertised” cannot be assessed without order proof or photos linked to a verified purchase.
• We have not avoided customer service; we respond to verified customers through our official support channels.

You mention being “happy to share photos,” yet no order number, email address, or verification has been provided, despite multiple requests. Until this happens, these accusations remain unsubstantiated.

If you are a genuine customer and wish to resolve this professionally, please contact us directly with:
• Your order number, or
• The email address used for purchase

We will then investigate immediately and assist you properly.

Posting unverified accusations and encouraging others without proof is misleading and does not reflect the reality of our business.

Kind regards,
Customer Support Team
ThePureBoho

Thepureboho からの回答

2025年12月17日

Hello,

We take reviews like this very seriously. However, after carefully checking our records, we are unable to locate any order associated with your name or details. As with similar claims, we have also requested customer verification via Trustpilot, which has not been completed. Without this verification, we cannot confirm that you are a genuine customer.

That said, we would like to clarify a few important points:
• We are not a scam. ThePureBoho has served over 30,000
verified customers, with thousands of successful deliveries worldwide.
• Shipping timelines, including dispatch times, are clearly stated on our website and may vary during peak seasons.
• If a customer receives an item that is incorrect or not as described, our Customer Service team does review photos and offers solutions in line with our return and refund policy.
• We do not refuse responsibility, nor do we ignore customers — we assist verified customers professionally and transparently.

If you truly received an incorrect item and are willing to “share photos,” we invite you to do so directly with our Customer Service team, along with your order number or purchase email, so we can investigate properly and resolve the issue.

Posting accusations without verifying your identity as a customer is misleading and does not reflect the reality of our business or how we handle genuine concerns.

Kind regards,
Customer Support Team
ThePureBoho

Thepureboho からの回答

2025年12月17日

Hello,

We take this review very seriously and would like to address several incorrect and misleading statements.

After a thorough check of our system, we are unable to locate any order linked to your name or details. As with all reviews of this nature, we have also requested customer verification via Trustpilot, which has not been completed. Without verification, we cannot confirm that you are (or ever were) a customer.

To clarify a few points:
• We are not a scam. We have fulfilled over 30,000 verified orders with thousands of satisfied customers worldwide.
• Our products are not “cheap plastic”; materials and product details are clearly listed on our website.
• If any customer experiences an issue (including quality or comfort concerns), our Customer Service team always reviews it and offers solutions in line with our return policy.
• We have not “taken down” our social media or reviews. Any temporary visibility issues are due to platform moderation or routine updates, not an attempt to hide feedback.
• Our brand operates transparently and legally, with clear contact details and customer support.

Claims that we “refuse all responsibility” or “do not offer refunds” are simply false. Refunds and returns are handled according to our published policy, and we assist verified customers professionally.

If you are a genuine customer and wish to resolve this matter, we invite you to contact us directly with your order number or purchase email so we can investigate properly and assist you.

Posting unverified accusations and encouraging others to do the same does not reflect the reality of our business.

Kind regards,
Customer Support Team

Thepureboho からの回答

2025年12月17日 に更新

Hello,

We take accusations like this very seriously. After carefully checking our records, we cannot find any order or customer associated with your name or details. We have also requested verification through Trustpilot so that you could confirm your identity as a customer, which has not been completed.

For this reason, we must clarify that these claims are unfounded.

We are absolutely not a scam. Our brand has served over 30,000 verified customers, with thousands of real orders processed, tracked deliveries, and genuine customer reviews. We operate transparently, provide customer support, and comply fully with platform and consumer regulations.

If you are indeed a customer and believe there has been a mistake, we invite you to contact us directly with your order number or email address, and we will be happy to assist you promptly.

Posting unverified accusations without proof is misleading and does not reflect the reality of our business.

Kind regards,
Customer Support Team

Thepureboho からの回答

2025年12月5日 に更新

Hi,

Thank you so much for reaching out — and I’m truly sorry for the worry this has caused you.
Let me reassure you right away: we are absolutely not a scam.

If your email bounced, it simply means it was sent to the wrong address.
Our correct customer service email is:

info@thepureboho.com

We have a very responsive support team who can assist you quickly with any issue.

To help you immediately, could you please share your full name or the email used for the order?
Your review appears under an unknown profile name, so I’m unable to locate your order on our end without more details.

Once I have that, I’ll check your order status directly and give you an exact update.

Thank you again for your patience — I’m here to help 🤍

Thepureboho からの回答

2025年12月5日 に更新

Hi there,

We’re truly sorry to read about your experience — this is definitely not the standard we aim to deliver.

We want to reassure you that we are absolutely not a scam, and thousands of customers receive their orders every week. Our customer service always replies quickly and assists with returns, exchanges, or refunds.

Regarding your case, we would really like to help you resolve this properly.
Could you please share your full name or order number, so we can locate your purchase? We cannot find any order under this review since it appears anonymous.

And of course, if you emailed the wrong address by mistake, that would explain the issue — our only official support email is:

info@thepureboho.com

Please feel free to contact us there, or simply reply here with your details. We will personally make sure your situation is taken care of quickly and fairly.

Warm regards,
Customer Support
The PureBoho Team

Thepureboho からの回答

2025年11月24日

Hi there,

We’re truly sorry to read about your experience, and we’d like to clarify a few important points to avoid any misunderstanding for future customers:

• PureBoho is an Australian-designed brand, and our logistics partners ship from our international warehouses — this is mentioned during checkout and on our FAQ. Many small Australian brands use global fulfilment centres to keep prices affordable and delivery fast.

• Before your purchase, our team confirmed that a refund is possible if an item is faulty, which is fully accurate.
However, at the time of your order, the entire website was running a sitewide sale, and as clearly stated in our policies, sale items are final sale unless the product is defective.

• Your order was delivered within the timeframe shown at checkout, and although the fabric did not meet your personal expectations, the items received matched the product description on our website. The material used was also correctly specified at the time of purchase.

• We never refuse support; we simply follow the same return conditions displayed openly on our website for all customers.

We fully respect that the items were not to your liking, and we’re always here to help within the limits of our policies. If you’d like us to review the case again or assist you with anything else, our customer care team is always happy to help.

Warm regards,
The PureBoho Team 🤍

Thepureboho からの回答

2025年11月24日

Hi there,

Thank you for sharing your feedback — we’re truly sorry to hear you were disappointed with your experience.

We do want to clarify a few important points for full transparency:

• The Sahara Totem Dress has always been listed as recycled polyester, as shown in our product description since the day it was published. We did not modify the material after your order or your complaint.
• The product you returned was verified as the correct item from your order, and we processed your full refund immediately as a goodwill gesture.
• We never require customers to keep an item they are unhappy with — returning it for a full refund is always an option.
• We are a small brand, and we always do our best to help our customers quickly and fairly.

We appreciate your honesty and are glad we were able to resolve your case promptly with a full refund.

If you ever wish to give us another chance, our support team would be more than happy to assist you.

Kind regards,
The PureBoho Team 🤍

Thepureboho からの回答

2025年11月27日

Hi there,

Thank you for sharing your feedback — we’re very sorry to hear that you were disappointed with your dress.

We fully understand how frustrating it can be when a product doesn’t meet your expectations. After reviewing the photos you provided, we can confirm that the item you received is the correct Calistina Dress. However, we also understand that the fit and fabric may appear different from what you expected based on the photos online.

Please know that we take feedback like this seriously, and we always aim to improve the experience for all our customers. If you would like us to take another look at your case or provide further assistance, you are welcome to contact us directly at info@thepureboho.com.

Kind regards,
Customer Support, PureBoho 🤍

Thepureboho からの回答

2025年11月20日

Hi there,

We’re truly sorry for your experience. After reviewing your order, we confirmed that the correct dress was shipped, though the color may appear brighter depending on lighting or screen settings. That said, we completely understand your disappointment.

After checking, your order isn’t eligible for a return or refund as it was purchased during a sale event, which is clearly stated in our policy.

We truly value your feedback and will continue improving to ensure every customer has the best possible experience. 🤍

Thepureboho からの回答

2025年11月20日

Hi there,

We’re really sorry to hear you were disappointed with your order. The Sahara Totem Dress is indeed made from 100% recycled polyester, as clearly mentioned in the product description — this eco-friendly material is designed to look and feel like soft cotton while helping reduce environmental waste. 🌿

We always strive for accurate photos and detailed descriptions, but we understand your concern and take your feedback seriously.

Thepureboho からの回答

2025年11月24日

Hi there,

We’re very sorry to read your review, and we’d like to clarify a few important points to ensure full transparency for anyone reading:

• Your order was placed in August, and it was delivered to you successfully on 3rd November — delays unfortunately happened at that time due to international carrier congestion, which was outside of our control.
• The item you received was checked and confirmed to be the correct product, matching the order you placed.
• When you expressed that you preferred a different style, we offered to exchange it, and only asked for the price difference and the new shipping fee — which is standard procedure for exchanges when the requested item has a higher price.
• You were never asked to pay anything to resolve a mistake from our side, as the correct item was delivered.
• At no point were you refused support — our team replied to every email promptly and tried to assist you with multiple solutions.

We are a small company and always do our best to help our customers, even when delays or misunderstandings occur.

If you would like us to review your case again or help you find another solution, our team is still more than happy to assist you at any time.

Kind regards,
The PureBoho Team 🤍

Thepureboho からの回答

2025年11月20日

Hi there,

We’re truly sorry for the experience you’ve had. After reviewing your case, we provided all the official delivery proofs showing that the parcel was marked as delivered. Unfortunately, it appears the delivery company made an address error, which was completely outside of our control.

That said, we wanted to make things right — so we’ve issued you a 100% refund at our own expense.

Our goal has always been to ensure every customer feels supported and treated fairly. 🤍