The Return Company レビュー 

71
TrustScore 5段階評価の3.5

3.4

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

The product is of very low quality. No directions for how to operate the product. No given contact no, email Not even a slight product's name ascribed outside the package and inside. I wouldn't recomm... もっと見る

企業が回答しました

5つ星のうち5の評価

Sorry to see everyone's bad experiences - mine was very positive! Delivery was scheduled via text and when I needed an alternate date, they were very accommodating! Delivery guys showed up at 7:30am s... もっと見る

企業が回答しました

5つ星のうち5の評価

First time buying experience with The Return Company. After reading many good and bad reviews, I decided it to give it a try. And I am so glad I did! I purchased a dining table and chairs deigned by R... もっと見る

企業が回答しました

5つ星のうち5の評価

Couch was exactly as described and arrived much sooner than what was estimated. The delivery was quick and those guys were great at communication and arrived on time. We love The Return Company's miss... もっと見る

企業が回答しました

企業情報

  1. 家具店

当該企業による記述

The Return Company is an online marketplace where you will find incredible offers from some of the best furniture brands (Up to 70% OFF) on recently returned open-box furniture in all major cities across the United States. Enjoy fast and free delivery in your city. By shopping locally, you help reduce CO2 emissions by up to 95%. For us, it's all about providing exceptional customer care, sharing beautiful designs, and promoting a more sustainable planet. Find a new favorite piece or refresh your entire home with a makeover!


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3.4

まあまあ

TrustScore 5段階評価の3.5

71件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

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3.4

すべてのレビュー

(71)

過去12か月のレビュー数: 0

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Big help with all the details- EXCELLENT!

They were super helpful with the planning and executing of my pick up- I was driving 5 hours one way to get a table and they made it easy and less stressful for me in communicating with the warehouse, providing me with extra ways to reach a human if needed for the day of my travel incase I ran into trouble.

2023年10月30日
5つ星のうち5の評価

Excellent

I was pleasantly surprised with the condition of the sofa, description said New-open box but when you get 80% off, I expected some minor scratches, much to my surprise both the item and delivery was excellent.

2023年10月27日
5つ星のうち5の評価

Great experience

Great experience! Customer service is very quick to reply with answers and shipping was within the time frame stated! The products are definitely original and I also received it in good condition with its original packaging as stated! Definitely would recommend shopping here to anyone!

2023年9月26日
5つ星のうち5の評価

Great experience

My experience was great! They had the chairs I wanted at half the price and they were able deliver them out of street. The items were packed well and in the original boxes. I love them!

2023年9月27日
5つ星のうち5の評価

The Return Company is the best!

I normally don't write reviews, but I had the best experience with The Return Company! I was eyeing a bed at Rove Concepts for quite some time, but it was very expensive. When I saw the open box price at TRC, it seemed too good to be true, but I went for it and am thrilled! I spent $75 to pick it up at a storage unit and it was so easy and the people who helped us couldn't have been nicer. The bed was wrapped up in 3 boxes and in perfect condition, it was as if it was never even opened to begin with. It was super easy to put together and it is a very high end bed. My husband and I are super happy customers!!!

2023年8月30日
5つ星のうち5の評価

Great couch and customer experience

Couch was exactly as described and arrived much sooner than what was estimated. The delivery was quick and those guys were great at communication and arrived on time. We love The Return Company's mission and will buy from them again.

2023年8月11日
The Return Company ロゴ

The Return Company からの回答

We are so glad it all work out fine and thank you for the review, enjoy!

5つ星のうち1の評価

Not reputable, buyer beware

We tried to use The Return Company twice, and twice they failed to deliver our items. We wanted to give them a second chance after the first mishap because they claimed the first item was missing due to "inventory issues", so we tried to buy a rug. Just like the first time, on the day of the delivery, they decide to notify us that the item was never available in the first place. One suggestion I would make is that if the item was missing inventory, that they should notify the customer ASAP, not until the order is processed and the customer is expecting the item. Very disappointing, can't say I recommend at all.

2023年8月19日
自発的なレビュー
The Return Company ロゴ

The Return Company からの回答

Hi William, we are very sorry your experience was not the best. We deal with Returned items, that's the business model, we do not carry inventory like regular retailers, and when something happens to an specific item at the warehouse were we collect them we have no choice but to cancel those orders, this information is not always available immediately but everything gets refunded accordingly if the sale already happen.

5つ星のうち1の評価

Buyer Beware

The moving company delivered the wrong chair during a scheduled delivery where I had to take time off from work to receive. They only text no phone calls.
Would never use them again!

2023年7月29日
The Return Company ロゴ

The Return Company からの回答

We are sorry the team delivered the wrong chair the 1st time, but also on the same day they swapped them and even agreed to deliver to a different location.

5つ星のうち5の評価

Totally worth it! Smooth experience

It felt like I was taking a risk ordering with this company since it seemed too good to be true, but I couldn’t be more pleased with the outcome. I love my new stools. I got such a great deal on them, and they came out of the box in “like new” condition. I had been waiting for this upholstery/stain combo to come back in stock for months on the original website and had just about given up on these stools, so when I found 3 of them, local to me, for a third of the price, I knew I had to take the chance, and I’m so glad I did. Delivery went smoothly and there was good communication! One of the stools had a little scratch and maybe that’s why it was originally returned, but I was able to fill it in with a furniture marker/wax crayon and you can’t even tell. All of the stools wobbled, but after putting felt feet on them and doing the loosen/tighten adjustment, they’re solid. I was more than happy to put in an hour of work to make these chairs perfect.

2023年7月11日
The Return Company ロゴ

The Return Company からの回答

We are very glad and hope you enjoyed your items!

5つ星のうち5の評価

GOOGLE PHONE

Hi, I’m trying to get in contact and no one is answering your google line.
Is there any way I can pick up your item instead?? I’ve been looking to purchase something for weeks now. Thank you!!!

2023年7月19日
自発的なレビュー
5つ星のうち5の評価

Legit

The process of ordering, checking in at arrival and picking up the merchandise couldn't be more simple. Highly recommend purchasing products from here. The protective covering over the furniture was way more than I was expecting. Will purchase from here in the future.

2023年7月9日
The Return Company ロゴ

The Return Company からの回答

Thank you very much!

5つ星のうち5の評価

Got a great sectional at a great price…

Got a great sectional at a great price ! It came in like new condition as described , communication from their third party warehouse is slow but did finally work out.

2023年7月11日
The Return Company ロゴ

The Return Company からの回答

We're so glad you had a good experience! and got a great item!

5つ星のうち5の評価

I'm extremely happy with my purchase

I'm extremely happy with my purchase. The items were delivered within the promised time, and the condition was impeccable. The discounts I received were really unbeatable. I would definitely buy again from them.

2023年7月7日
自発的なレビュー
The Return Company ロゴ

The Return Company からの回答

Thank you very much, we appreciate your review!

5つ星のうち5の評価

Item was as described

Item was as described, delivery came less than 10days after placing order, delivery guys were super helpful only downside would be for them to have an actual phone number where you can talk to a person.

2023年6月30日
The Return Company ロゴ

The Return Company からの回答

Glad you're happy with your purchase! We understand that sometimes clients want to call, sorry about that but for safety, quality and security, we only keep communication via chat and email.

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