I recently wrote a negative review about my frustration with returning a blouse to The Shirt Company. I have since been advised that the Returns Portal issue was NOT the fault of The Shirt Co... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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I found the shirt I ordered ok, not great, not fitted enough, so I returned it. They rec'd the return on 4/4, emailing its receipt & allowing for up to 14 biz days to process the refund. They are taki... もっと見る
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Easy to order. Dress arrived promptly and well packaged. Beautiful dress, Well made, fits well Looks classy and elegant.
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I just wanted to drop you a quick note to express my satisfaction. The shirt is absolutely amazing—I'm really impressed by the quality and how well made it is. It’s not often you come across somethi... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are a distinctive British brand specialising in premium, exquisitely crafted shirts for women. We're dedicated to redefining modern shirting through expert craftsmanship, specialised fittings and unique statement details to elevate the everyday. Every collection is thoughtfully conceived in our East London studio and brought to life in specialist European ateliers, where skilled makers transform the finest fabrics into shirts that embody both structure and fluidity. At The Shirt Company, we believe in the power of slow fashion, advocating for conscious investment in garments of exceptional quality and longevity. From relaxed silhouettes to impeccably structured business shirts and glamorous evening blouses, our collections offer a considered selection of refined wardrobe essentials—each a testament to timeless style and unparalleled workmanship.
連絡先
4.5
優良
68件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Happy Customer
I recently wrote a negative review about my frustration with returning a blouse to The Shirt Company.
I have since been advised that the Returns Portal issue was NOT the fault of The Shirt Company but directly caused by a tech issue with Global-e instead.
I would like to state that I will now continue to buy beautiful blouses from The Shirt Company as I have been doing for many years.
The fabrics used by The Shirt Company are of a very high quality as well as having lovely designs.
I am sorry that I had to previously write a negative review of this company, but I now rescind this previous review and will continue to be a loyal customer of The Shirt Company.
I should add that this is the only time I had ever had a problem with The Shirt Company and as it turned out it was not their fault but an issue with Global-e.
Ann Dean
Happy Customer
2026年6月9日
自発的なレビュー
The Shirt Company からの回答
Hi Ann,
Thank you so much for taking the time to update your review.
We're very grateful for your understanding regarding the issue with the returns portal and appreciate you sharing this clarification. While we're sorry for the inconvenience you experienced, we're pleased that the cause was identified and resolved.
It means a great deal to us to have loyal customers like you, and we're delighted to hear that you've enjoyed our blouses over the years. Your kind words about the quality of our fabrics and designs are truly appreciated by the whole team.
Thank you again for your continued support and for giving us the opportunity to put things right.
Best wishes,
The Shirt Company
Beautiful Dress
Easy to order. Dress arrived promptly and well packaged.
Beautiful dress, Well made, fits well
Looks classy and elegant.
2026年6月12日
自発的なレビュー
The Shirt Company からの回答
Hi Andrea,
Thank you so much for taking the time to share your review with us.
We are very happy to hear that your dress arrived quickly without any problems. It's wonderful to know that you've found your new dress both classy and elegant with a good fit, that's exactly what we strive for!
Thanks for ordering with us, we hope to welcome you back for your next order soon.
Best wishes,
The Shirt Company
Great shirts
I love buying shirts from this company, quality cotton, interesting designs and always great service. Shirts arrive beautifully packaged and in good time!
2026年6月17日
自発的なレビュー
The Shirt Company からの回答
Hi Ros!
Thank you so much for your kind words and for being a loyal customer of The Shirt Company.
We're delighted to hear that you love our shirts and appreciate the quality of our cotton fabrics, unique designs, and the great service we aim to provide. It's also wonderful to know that your orders have arrived promptly and beautifully packaged – our team takes great pride in every detail.
Your support means a great deal to us, and we look forward to helping you find many more shirts to love in the future.
Best wishes,
The Shirt Company
Beautiful shirt
I just wanted to drop you a quick note to express my satisfaction. The shirt is absolutely amazing—I'm really impressed by the quality and how well made it is. It’s not often you come across something that feels both stylish and so well crafted.
Thank you once again for such a great product. It really made my day! I will be buying again.
2026年6月1日
自発的なレビュー
The Shirt Company からの回答
Hi there!
Thank you so much for your wonderful feedback.
We are delighted to hear that you are so pleased with your shirt and that the quality, craftsmanship, and style exceeded your expectations. It means a great deal to our team, who work hard to create pieces that our customers can enjoy for years to come.
We really appreciate you taking the time to share your experience with us. Thank you for choosing The Shirt Company. We look forward to welcoming you back again soon!
Best wishes,
The Shirt Company
Still waiting on a refund
Still waiting on a refund, emails received saying waiting on inspection! Disappointing and has put me off ordering in the future.
2026年6月5日
自発的なレビュー
The Shirt Company からの回答
Hi Joanne,
Thank you for your feedback. We are sorry to hear that your experience has left you feeling disappointed.
Our returns process includes a standard inspection upon receipt by our team before refunds can be approved and processed. We aim to complete this as quickly as possible for our customers.
We are pleased to confirm that your refund has been issued, and we apologise for any frustration caused while you were waiting for this to be completed.
We appreciate you taking the time to share your concerns and hope we will have the opportunity to serve you again in the future.
Kind regards,
The Shirt Company
The quality of the products is simply…
The quality of the products is simply superb . I was stopped twice on my recent trip to the theatre by people admiring my ruffle neck blouse . It looks and feels great , I’ll definitely be back for more
2026年5月1日
自発的なレビュー
The Shirt Company からの回答
Hi Sam!
Thank you so much for your lovely review. We’re delighted to hear how much you loved your ruffle neck blouse — and even more so that it attracted compliments on your trip to the theatre, we're sure you looked amazing! It means a great deal to us to know that the quality and design made you feel so confident and stylish.
Thank you for your support and we look forward to welcoming you back again soon!
Best wishes,
The Shirt Company
Refund process just too long for me
I found the shirt I ordered ok, not great, not fitted enough, so I returned it. They rec'd the return on 4/4, emailing its receipt & allowing for up to 14 biz days to process the refund. They are taking every minute of these 14 business days, which seems long for an online transaction. I'm sure they enjoy the float, but it's too long for me in comparison with the other sites I shop so I won't be ordering from them again.
2026年4月22日
自発的なレビュー
The Shirt Company からの回答
Hi Susu,
Thank you for taking the time to share a review with us. We're sorry to read that you were left disappointed with our returns process.
While our returns process can take up to 14 business days during busy periods, we do aim for quicker processing. We’re pleased that your refund has now been resolved within our standard processing time as outline in our refund policy. Our customer care team is also always happy to check on the status of returns and provide updates whenever needed.
Best wishes,
The Shirt Company
Excellent customer service couldn’t…
Excellent customer service couldn’t fault them
2026年1月20日
自発的なレビュー
The Shirt Company からの回答
Hi Marie,
Thank you so much for sharing a review with us. We are so pleased to hear this - it's exactly what we aim to provide all of our customers with. We hope you're enjoying your order!
Best wishes,
The Shirt Company
Beautiful Unusual Shirts
Well, I just love their shirts... I have a wardrobe full of them! Just before Christmas I ordered a Brooke black shirt and its my absolute favourite! I've never had any issues with this company and cannot understand the poor reviews. Your shirt arrives within a few days, is beautifully packaged and its a joy to open! I also ordered one of their tuxedo shirts to wear over Christmas.... its gorgeous!
2025年10月6日
自発的なレビュー
The Shirt Company からの回答
Hi Diane,
Thanks for taking the time to share a review with us, we really appreciate it. Our team are delighted to read your comments and that you've found a new favourite shirt from our collection! Enjoy wearing your latest order and we look forward to welcoming you back next time.
Best wishes,
The Shirt Company
Perfect shirt
The shirt arrived and it was exactly what I expected from the photo on the website. Plus the fabric, cut and fit were absolutely great . I have now worn the shirt and received so many compliments.
2025年12月15日
自発的なレビュー
The Shirt Company からの回答
Hi Lizzi,
Thank you for taking the time to leave a review. We're thrilled to read about your experience with us, it means so much to us all at The Shirt Company! We hope you enjoy wearing your latest purchase... may the wonderful compliments keep coming your way!
Best wishes,
The Shirt Company
❤️Gorgeous shirts❤️
Gorgeous shirts ❤️i have compliments everytime i wear them , i love them beautiful finish ,crisp clean ,smart or casual ❤️❤️
2025年12月7日
自発的なレビュー
The Shirt Company からの回答
Hi Pat,
Wow - thank you so much for your lovely review. We're pleased that the compliments keep coming your way in one of our shirts, we're sure you look fantastic! We really appreciate your support and look forward to welcoming you back soon.
Best wishes,
The Shirt Company
I am addicted to the London shirt…
I am addicted to the London shirt company! The quality and the finishing is a 2nd to none! I have ordered approximately eight shirt in total because they are really just the most exquisite product! I am normally a 12 on the top as I have a very broad back and I am a size 10 on the bottom, so I usually order a size 14, which is absolutely perfect Once you buy one you will never stop? They launder beautifully which is a huge bonus. I cannot recommend highly enough.
2025年11月7日
自発的なレビュー
The Shirt Company からの回答
Hi Lorraine,
Wow - thank you so much for your wonderful review! We can't thank you enough for being part of our community and for your ongoing support. We hope you love our new collection and we're so pleased that we can be a part of your wardrobe! :)
Best wishes,
The Shirt Company
I love my Patricia shirt
I love my Patricia shirt! My return for the next size up was dealt with very quickly. I was kept fully and promptly informed along the way. My shirt fits perfectly, is very stylish and very well made. The Shirt Company will most certainly be my go to for future purchases! Ps I love your classy new logo. Pam
2025年10月15日
自発的なレビュー
The Shirt Company からの回答
Hi Pam,
Thanks so much for sharing this with us! We are very pleased to hear that your exchange was handled quickly and that you were kept updated throughout. Your support is hugely appreciated by us all at The Shirt Company! Thanks for ordering and we look forward to welcoming you back soon.
Best wishes,
The Shirt Company
I purchased 2 shirt dresses
I purchased 2 shirt dresses, the service was fast and efficient, I actually returned and sized down. Refund was processed quickly and new dresses sent quickly and they were fab. Great cut and quality material. Fab will definitely order again.
2025年8月14日
自発的なレビュー
The Shirt Company からの回答
Hi,
Thank you for sharing your experience! We’re so glad the new size worked perfectly and that you love the dresses. Your feedback means so much to us, and we look forward to helping you find more pieces you’ll love very soon.
Best wishes,
The Shirt Company
The Shirt Company からの回答
Hi Toth,
Thanks for taking the time to share your review on our page! We appreciate your feedback and are pleased to see that the delivery of your order was quick and hassle free. We can't wait to welcome you back next time.
Best wishes,
The Shirt Company
Beautiful shirt
Beautiful shirt, ordered wrong size but it was exchanged immediately, no hassle, no fuss. Exceptional customer service, excellent communications. Quality clothes and quality service.
2025年9月8日
自発的なレビュー
The Shirt Company からの回答
Hi Mrs T,
Wow - thank you so much for your kind words. We're so happy to hear that the exchange process was very quick and the customer service team were able to assist you and provide great communication/updates for you. We hope you love your latest purchase from us! Thank you for ordering and we hope to welcome you back soon.
Best wishes,
The Shirt Company
Just received my Venice ruffle white…
Just received my Venice ruffle white shirt it's absolutely beautiful. and stunning on.
I am a size 8 and ordered the size 8 fits perfectly.love the material it's of high quality.cant wait to wear it.it came well packaged and delivery was so quick.have 5 or 6 blouses from you now never been disappointed thankyou
2025年9月1日
自発的なレビュー
The Shirt Company からの回答
Hi Beverley,
Thank you for sharing your experience here with us! We're so pleased that you’re enjoying the Venice ruffle shirt and that the fit and quality are just right and never a disappointment.
Thank you so much for shopping with us. We hope you feel amazing wearing your new piece, and we appreciate your continued support!
Best wishes,
The Shirt Company
Beautiful style, quality fabrics, excellent communication and speedy delivery
The beautiful style, the quality of the fabrics they use, the almost unique, in London, packaging way, the speedy delivery and excellent communication/ customer service determined to purchase from them whenever I'm looking to add something to my office attires (and not only). Thank you, The Shirt Company!
2025年8月12日
自発的なレビュー
The Shirt Company からの回答
Hi Enar,
Thanks so much for your wonderful review! We are delighted to read your comments and praise for our quality, packaging and delivery as well as our commitment to great customer care and communication.
It’s so rewarding to know that we have become a trusted part of your wardrobe. We look forward to continuing to provide you with pieces you’ll love for both office and beyond!
Best wishes,
The Shirt Company
My go-to for stylish and classic pieces
The Shirt Company is my go-to for elegant and classic pieces. Not only is the materials used of high quality, the stitching and silhouette is impeccable! At this rate, I will be a lifelong customer! I often share their website with my friends who are looking for items that stand the test of time.
2025年7月31日
自発的なレビュー
The Shirt Company からの回答
Hi Kfey,
Wow! Thank you so much for taking the time to leave your review. This is amazing for us to read! We really appreciate your continued support and love having you as part of our community at The Shirt Company.
We look forward to welcoming you back soon for your next order!
Best wishes,
The Shirt Company
I ordered a gorgeous shirt dress which…
I ordered a gorgeous shirt dress which arrived within a few days , super fast and all the packaging is paper and card which is a amazing. and the quality and fit are perfect, it looks fantastic on , very classy . it’s navy blue long sleeve and I love it !
2025年7月19日
自発的なレビュー
The Shirt Company からの回答
Hi Sam,
This is so lovely to read, thanks for sharing it with us!
We're really pleased to hear that your experience with us was so positive from the gorgeous dress to our packing and delivery. We hope it brought a smile to your face when you opened it.
Thank you so much for your support. We look forward to welcoming you back soon!
Best wishes,
The Shirt Company
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