The Shrimp Factory UK レビュー 

178
•
TrustScore 5段階評価の5

4.9

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Always fantastic! Second lot of shrimp, Shrimp come in such a great condition and coloured up beautifully, and shedding with no problems! Packaging was so secure and delivered right on time... もっと見る

5つ星のうち5の評価

Great service as always. Immediate response to my email, with a "can do" reply to my requests. Lovely quality shrimp as usual including overs, all of which arrived well packaged, on time and in goo... もっと見る

5つ星のうち5の評価

All shrimp ordered so far have been alive , healthy and turned up in good time. They have been acclimated (first few, second few currently drip acclimating as I type this) and settled in well. Admit... もっと見る

5つ星のうち5の評価

The shrimp were packed with utmost care, shipped quickly and arrived 100% healthy and obviously a little hungry but who wouldn't be after travelling in the dark for a day or two haha definitely would... もっと見る

企業が回答しました

企業情報

  1. アクアリウム店

当該企業による記述

About Us We are a small team of dedicated Shrimp Breeders who are committed to bringing you the best quality Shrimp possible. Through rigorous selective breeding in our facility, or by Importing the highest quality shrimp from reputable breeders In Asia and the rest of the world.


連絡先

4.9

優良

TrustScore 5段階評価の5

178件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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ネガティブなレビューの 50%に回答しています

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(178)

過去12か月のレビュー数: 115件

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5つ星のうち5の評価

Great Customer service 👍

Initially there were issues with the order due to the heatwave and me using the Google Pay auto-checkout that messed up my address format on the order. But they were great at keeping me informed, super fast at responding to my emails and helping me out with everything. The shrimp arrived in great condition!

2026年7月3日
自発的なレビュー
5つ星のうち5の評価

Top notch service!

Top notch service!
Shrimp 🦐 - You can tell the care the shrimp have within the facility is top notch. They come delivered in prestine condition and I have not had a single shrimp that has been bad quality.
Delivery - delivery the shrimp factory always take the shrimps best interests as top priority they come fast and the packaging is incredible.
communication - I have spoken with alot of sellers within the aquarium grade and James is always amazing communication fast and always willing to go above and beyond to help you out!
Absolute beautiful top notch service and always look forward to my shrimp 🦐 fix from the factory ❤️

2026年6月18日
自発的なレビュー
5つ星のうち5の評価

I don’t usually leave reviews

I don’t usually leave reviews, but The Shrimp Factory definitely deserves one.
From winning the auction to arranging delivery, the whole experience has been excellent. James was brilliant throughout—communication was clear and prompt, and he was more than happy to delay delivery until a day that suited me.
Fantastic service from start to finish. I couldn’t recommend The Shrimp Factory highly enough, and I’ll definitely be buying from them again.

2026年6月28日
5つ星のうち5の評価

My experience of The Shrimp Factory Uk…

My experience of The Shrimp Factory Uk was second to none.
The delivery was quick , with regular updates.
My shrimp arrived safely and were spritely on arrival.
I would be more than happy to use them again and would highly recommend them

2026年6月30日
5つ星のうち5の評価

Great service

Great service, delivery was postponed due to the heatwave. But that was communicated clearly to me.

And everything arrived perfectly packaged.

2026年6月22日
5つ星のうち5の評価

My customer experience started off with…

My customer experience started off with emailing The Shrimp Factory and discussing what I was looking for and i explained what my plan was for the Shrimp. I went to the website and looked through the great catalogue of shrimp, my plan changed from my initial plan, and I continued to place a order as my initial request was out of stock.
I got a email informing me that they could make a limited number available of what I wanted, so I was over the moon.
My order was promptly shipped to me. My order was very well packaged in gret materials, totally different and better than I have previously received shrimp, it is very professional and a lot of care had been given to make sure the shrimp was delivered with good care. I am very impressed with ordering from the Shrimp Factory, I will be back in the future to place other orders. Thank you very much 😃

2026年6月19日
自発的なレビュー
5つ星のうち5の評価

11/10

Received everything I ordered, all alive, very quick delivery. When the shrimp coloured up you can really tell the difference from your normal fish shop shrimp. 11/10

2026年6月2日
5つ星のうち5の評価

Happy, healthy shrimps and snails.

I've bought from the Shrimp Factory twice now and both times it's been a breeze. Extremely quick delivery and tracked with Royal Mail so i know when to expect them. 100% survival rate during shipping and i even ended up with an extra couple of stowaways! The shrimp are all happy, immediately eating and zooming about and one has eggs after only a fortnight. Same goes for the snails, immediately active and eating, not appearing to have noticed their journey at all. well packaged in little bags within a polystyrene box and bags taped in to place to stop them rolling around. I saw another review saying the package was hard to open up but i don't think it is if you're just careful. Which you should be anyway given that it contains livestock. Zero complaints, very happy, would 100% use again if i set up another tank. Thanks so much. x

2026年6月4日
自発的なレビュー
5つ星のうち1の評価

WARNING: Not what they advertise

After having issues with previous sellers, I found Shrimp Factory and was impressed by their website. They looked like they knew what they were doing with regards to lines, and their photos looked really high-grade. Their descriptions make out they are the ones breeding them, which I later found out to be false. I ordered some expensive OE shrimp from them, blues and reds. The shrimp that arrived were mostly low-grade shrimp, and many of them did not have orange eyes. I also received blue rillis, which they argued was impossible, again, not the high-grade shrimp they display on their page. I contacted them about it they said it could take a week for them to get the eyes back. On further research, I found articles by Michael Häsler that say that they should get eye colour back within hours, or a day or two at most, and that shrimp that have grey eyes should never happen. The article suggests requesting photos of the shrimp before they sent, I had already asked this, and they had refused. My shrimp never recovered their orange eyes. Their response at first was to cull. 16 GBP per shrimp and they suggest oh, just cull. After sending multiple videos, they resent some of each shrimp, these arrived leaking everywhere, they did apologize, but said "But least they were just in enough water". The red shrimp I have purchased are different to all my other colonies, they never come out of hiding, the blues are a lot better but the quality of them are bad. From what I can work out they sent the results of their own breeding project from the DIY kits Michael sells. Despite this, I trusted them to send another order, which they refused after taking my money. This was the final straw for me. This company does not sell high grade shrimp, and does not sell anywhere near what the pictures show on their website. They have copied and pasted Michaels descriptions which make it seem like they are the ones that have done the breeding and written articles about them. This is a very saddening experience, as based on the info and pics on their website I believed they were a respectable seller and searching for a good supplier was over. Do not order from this company.

2026年5月13日
自発的なレビュー
The Shrimp Factory UK ロゴ

The Shrimp Factory UK からの回答

We would like put across our side of the experience.
We feel that this review has been written in spite after the message we received from you today and has only been written since we cancelled and refunded your order due to suspected breach of our T&Cs.
If you had been unhappy with our shrimp and services you would have not placed more orders after we eventually resolved the previous issue.
We have not once taken your money without sending products or refunding appropriately.
We have offered full refunds or replacements, where you had been unhappy. However, you were still not happy with our resolutions, messaging us an uncomfortable amount of times and also at times throughout the night, despite our unreserved apologies and solutions offered. It is not our policy to photograph every order we send, however we did agree to do this when we sent your replacements. Unfortunately, the bag did split on the replacements, this was out of our control, fortunately the shrimp survived.
We advised you to cull the shrimp that you were unhappy with as you were worried about your tanks, we again offered a full refund or replacement [which we sent].
Our website and photographs are our own and have been taken with our own photography equipment, every shrimp is unique and will of course differ from the photograph as explained on our website; 'Photo of shrimp is for reference as all shrimps have different characteristics'
We do not sell blue rillis so would not have sent them out.
The reference of us using a DIY group for our own project is untrue as we sell pure lines from Michael himself, we work closely with him and stock his own lines.
We cannot be responsible for how the shrimp behave when they have left our tanks, shrimps do characteristically hide if tanks are filled with places for them to do so.
This experience is also saddening to us as we strive to give great customer service as seen by our other reviewers, but unfortunately, you were unhappy with any of our responses and solutions.
We are also aware that you are spamming other media outlets with your experience, this does not promote a healthy attitude within the shrimp community, just showing your own negativity.

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