Thesoftminimal レビュー 

Thesoftminimal からの回答

1日前

Hello,

The Adagio clock runs on a battery. Only the light needs a power source: it can use a wire already in the wall, or take the place of a wall lamp you already have. We explained this clearly in every email and on the product page.

This was a limited release, and your order used the 30% offer, so we are not able to accept a return. Please note that this clock is made to order, not kept in stock. Our artisans took a full seven days to complete the work.

We are sorry the experience left you feeling this way. Still, we always answer every question clearly and try to resolve things when we can.

The Soft Minimal

Thesoftminimal からの回答

2026年8月2日

Dear Chris,

I am stepping in to formally address your review and provide complete transparency regarding the factual timeline of your second order with our studio.

We deeply value our collectors and always strive to resolve issues, which is why we must clarify the reality of this situation. According to our records and the official FedEx tracking logs, your package was successfully delivered on May 16. However, you did not contact our studio to report the item as missing until August—more than two and a half months after the confirmed delivery date.

Because of this timeline, we explained that we could not process a replacement or a refund for the following reasons:

Our 14-Day Policy: As clearly outlined in our store policies, we require customers to notify us of any delivery issues, missing packages, or warranty claims within the first 14 days of delivery. Reaching out over two months later completely removes our ability to open a formal investigation with the courier to locate the package or verify the signature.


Finally, I must address your false claims regarding our review process. We absolutely never ask or "beg" anyone for a 5-star rating. In all of our communications, we simply ask our customers to share their honest feedback about their experience.

It is true that our independent studio is currently fighting a difficult battle against counterfeiters who are copying our original designs. Because of this, the truthful words of genuine art lovers are vital to us. We have always believed that those who appreciate art are inherently kind and value authenticity, which is exactly why we welcome completely honest reviews from our community.

We always strive to go above and beyond for our customers, but we must also strictly adhere to our logistical policies when months have passed without notice.

Sincerely,

Management Team
The Soft Minimal

Thesoftminimal からの回答

2026年8月2日

Thank you so much for your kind review and for your patience with us. We are truly honored to serve you. We are thrilled that Asha and me could resolve the issue swiftly and that you love your new AeroCherub. Thank you for choosing The Soft Minimal!

Thesoftminimal からの回答

2026年8月2日

Thank you so much for your kind review and for your patience with us. We are truly honored to serve you. We are thrilled that Asha and me could resolve the issue swiftly and that you love your new AeroCherub. Thank you for choosing The Soft Minimal!

Thesoftminimal からの回答

2026年8月2日

Thank you for sending over that screenshot.

After receiving your image, I immediately had our IT and support team run a comprehensive search across our servers, spam folders, and archived filters. We found absolutely no record of this email in our database. It is highly likely that due to a temporary system congestion or a network sync error during that high-volume period, your message was unfortunately lost in transit and never reached our inbox. I am sincerely sorry for this technical mishap, as it explains why both of us were waiting on each other.

Because this purchase was delivered back in mid-May, the order has now far exceeded our standard return and warranty window, and we are unable to accept a physical return for a refund at this stage.

Thesoftminimal からの回答

2026年7月18日

Hi there,

I am so incredibly sorry to hear that your replacement piece arrived damaged once again. It is completely understandable that you are very disappointed, and we share in that frustration with you.

Please accept my deepest apologies for this experience. While our studio dedicates itself entirely to the crafting and meticulous packaging of our sculptures, we must rely on third-party courier networks to transport them across the world to your door. Even though the physical handling of the box is out of our hands once it leaves the studio, we fully acknowledge that ensuring its safe arrival remains entirely our responsibility.

We wrap and protect each sculpture with the utmost care, making it both heartbreaking and baffling that the courier managed to severely crush the box and detach the delicate elements of your CaffèInAria piece for a second time.

We are committed to making this right for you. We have just sent a separate, direct email to your inbox outlining the next steps to resolve this matter entirely according to your preference.

Please kindly check your inbox for that message. Thank you so much for your incredible patience, your grace, and your understanding as we work to get this sorted out for you.

Warmly,

Asha
Customer Care | The Soft Minimal

Thesoftminimal からの回答

2026年6月29日

Hi Jim,

Reading your message truly touched our hearts here at the studio.

We are profoundly grateful that our Ascend pieces could speak on your behalf and serve as a beautiful, tangible expression of the love you have for your daughters. Knowing that we are able to create something that brings genuine meaning and deep connection into the lives of others is the absolute greatest reward we could ever ask for.

Thank you so much for trusting our craftsmanship with such a special and personal gift for your family. We hope these pieces continue to bring a quiet sense of joy and love to your daughters' spaces for many years to come.

Warmly,

Asha
Customer Care | The Soft Minimal

Thesoftminimal からの回答

2026年6月28日

Hi Ruth,

I was incredibly moved reading your words about The Echo. Hearing that our work brought you to tears and resonated so deeply with you is the highest compliment our studio could ever hope to receive.

Thank you not only for giving this piece a beautiful home in New Jersey, but for sharing your profound connection to it so openly. Your review is a true gift to us. For other collectors who might be hesitating, your honest and heartfelt words provide the exact reassurance and trust they need to welcome our art into their own spaces.

I absolutely love that you have renamed it "Burdened Down." The true beauty of art is the personal dialogue it creates with its collector, and it is wonderful that this piece provides a safe space for you to reflect on life's struggles. My greatest hope is that its presence in your home also brings you a quiet sense of serenity and strength.

If you are currently navigating any heavy burdens, I wanted to share a gentle thought with you: Ultimately, we will overcome everything. If we haven't overcome it yet, then it is simply not yet the end.

Whenever you feel ready to add your next piece to your collection, please let me know. I would be honored to personally help you find it.

Warmly,

Asha
Customer Care | The Soft Minimal

Thesoftminimal からの回答

2026年6月28日

Hi there,

Thank you so much for taking the time to share such a wonderful review of your AeroCherub. We are absolutely thrilled to hear that your wife loved her Mother's Day gift, and that the piece has been so well received by everyone who has seen it!

Your kind words mean the world to our team. Honest feedback like yours is incredibly valuable, as it helps build a deep sense of trust and reassurance for other collectors who visit our studio looking for their own perfect piece.

We are so glad we could quickly resolve the delivery issue and that your complimentary Ascend made it to you safely. We are deeply committed to doing absolutely everything in our power to ensure our collectors have a beautiful and seamless experience with us from start to finish.

Thank you again for your patience, your trust, and for welcoming our art into your home.

Warmly,

Asha
Customer Care | The Soft Minimal

Thesoftminimal からの回答

2026年6月28日

Hi there,

I was truly moved reading your glowing review. Working with you to ensure your friend's gift arrived perfectly was an absolute pleasure, and your kind words mean the world to me and our entire studio.

At The Soft Minimal, we believe that while every individual is precious, those who intentionally choose to share art with others possess a truly beautiful soul. My greatest hope is always to protect that beautiful experience and never disrupt it with any complications. However, as life often reminds us, unexpected glitches and imperfections are simply a part of the journey.

Through it all, the most important thing is that you and your friend are completely happy with the outcome. Knowing that you are satisfied means we have successfully fulfilled our ultimate goal.

Thank you again for your patience, your grace, and your wonderful recommendation. Whenever you are ready to find another special piece, please reach out to me directly—I would be honored to assist you again.

Warmly,

Asha
Customer Care | The Soft Minimal

Thesoftminimal からの回答

2026年6月28日

Hi there,

Thank you so much for taking the time to share your honest experience with us.

I want to personally apologize again for the initial delivery mishap. We truly believe we earned exactly those four stars for this experience. Your rating is incredibly fair and serves as a grounded, honest reminder for our studio that there is always room to improve our logistics and ensure a flawless journey for our collectors.

I am just so relieved that we were able to rectify the situation, and that your replacement CaffèInAria piece finally made it safely to the correct door.

We are deeply grateful for your understanding, your grace, and your willingness to trust us again in the future. We will be working hard, and I truly look forward to the opportunity to earn that radiant fifth star from you next time!

Warmly,

Asha
Customer Care | The Soft Minimal

Thesoftminimal からの回答

2026年6月28日

Hi there,

Thank you so much for your wonderful words. Hearing that our piece brings an instant smile to your face and that you have proudly displayed three of our original sculptures in your home brings immense joy to our entire team.

To be completely transparent with you, our small independent studio has been navigating an incredibly difficult season lately, fighting a relentless wave of inauthentic, low-quality imitations of our original designs.

During challenging times like these, collectors like you are our greatest beacon of hope. Your genuine appreciation for authentic craftsmanship and your direct support of our true art provide us with the vital motivation—both emotionally and practically—to keep our small business alive and thriving.

We are profoundly grateful for your trust, your kind compliments, and your continued support of our artistic journey. We cannot wait to welcome you back whenever you are ready to expand your collection.

Warmly,

Asha
Customer Care | The Soft Minimal

Thesoftminimal からの回答

2026年6月28日

Hi there,

Reading this review truly made my day! Thank you so much for taking the time to share such incredibly kind words about your experience with our studio.

It brings us all immense joy to know how deeply you love your Silent Muse, The Echo, and your stunning flower-throwing pieces. Knowing that these sculptures are proudly displayed in both your home and your office—and that they are already sparking so many wonderful compliments—is the absolute greatest reward our team could ever ask for.

On a personal note, I am so touched by your shoutout. It was an absolute pleasure assisting you with your tracking and ensuring all your questions were answered. Making sure your artistic pieces arrive safely and smoothly is always my top priority.

To hear that we have earned a "customer for life" is a profound honor for our small, independent studio. We are so deeply grateful for your trust in our craftsmanship and your support of our art. Please know that our door is always open to you whenever you are ready to welcome your next masterpiece.

Warmly,

Asha
Customer Care | The Soft Minimal