I am trying to get a return label and refund first they offered me a different size then directed me to their refund where you type in order number....not given on any packing invoice....I did type... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
wow, blown away with delivery speed and updates; my trainers arrived within 3 days of ordering them. boxed securely i ordered some Goldie x adidas Silverbirch SPZL Metalheadz trainers and they l... もっと見る
Bought the new J4 White Thunders and they arrived in about 4 days after the official Saturday release! Came in perfect condition, no damages, 100% real and BRAND NEW! Only minor was the box being a bi... もっと見る
My parcel was swapped in transit by the courier. However, Emily from Sole suppliers and the team really done everything in their power to correct the situation. The issue was taken seriously immediate... もっと見る
企業情報
当該企業による記述
The Sole Supplier was founded in 2013, with the aim to provide accurate trainer news and release information for the UK and European market. Our community of partners (brands and enthusiasts) provide us with new and exclusive content daily alongside our dedicated in-house team of experts. Curation and selection are key processes for The Sole Supplier. Each item on site is handpicked with insight into legacy, fashion trends, audience and heritage considerations. Through working with over 50 different retailers online, we provide up to date release information on the most coveted footwear from across the continent. The release dates section has become a pivotal destination for the sneaker and streetwear community, especially those looking to stay up to date with trends.
連絡先
70 CKR House, East Hill, DA1 1RZ, Dartford, 英国
- info@thesolesuppplier.co.uk
- thesolesupplier.co.uk
4.1
ほぼ満足
419件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 75％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I’ve bought a couple of pairs from them…
I’ve bought a couple of pairs from them now, (2025 black cat 4’s + 2025 Nike sb Jordan 4 navy) paid a little over retail but not loads. I never win the raffles or drops when they release so it’s a nice option to get Authentic shoes. Definitely going to be back soon!
2025年12月18日
自発的なレビュー
Worst experience I ordered Jordan 4…
Worst experience I ordered Jordan 4 black cats, waited 6 days with hardly any response to emails then on 7th day tell me the trainers didn’t pass checks, but hold up you stated seller was trusted, BUT they have changed my mind to give a better rating as they have issued me 30%percent of my next order so I can’t fault them even if this was so disappointing they have made a menz
2025年12月8日
自発的なレビュー
The Sole Supplier からの回答
Hi Ashley,
I’m really sorry for the experience you’ve had with this order – I completely understand how frustrating it must have been to wait several days and then be told the trainers didn’t pass checks.
I’ve looked into this and can see that each of your emails was responded to within our usual timeframes. That said, we do appreciate that during the busy Christmas period there can sometimes be delays and this can make things feel even more uncertain while you’re waiting.
Regarding the Jordan 4 Black Cats you ordered: although the seller you purchased from is one of our trusted sellers, every pair that passes through our marketplace still has to go through our independent verification checks. In this case, the original pair unfortunately did not pass our authentication process. Because we only ever want our customers to receive 100% authentic trainers, we made the decision to cancel that pair rather than risk sending you something we weren’t completely happy with.
We have already emailed you to let you know that we can source a replacement pair for you, and we’ve also offered a gesture of goodwill discount on this due to the inconvenience caused. We haven’t yet had a reply, so if you’d like to go ahead with the replacement (or if you’d prefer to discuss alternative options), please just reply to our last email and we’ll be happy to help.
Once again, we’re very sorry for the disappointment and hassle this has caused, and we really appreciate your patience.
10/10 Customer service & resolution
My parcel was swapped in transit by the courier. However, Emily from Sole suppliers and the team really done everything in their power to correct the situation. The issue was taken seriously immediately and resolved shortly after. The whole process felt seamless and was 10/10 from sole supplier. Will definitely use them again.
2025年12月4日
自発的なレビュー
The Sole Supplier からの回答
Hi Jisel, thank you for your review and sorry to hear you did not have a good experience with The Sole Supplier Marketplace. We've checked your order and can see that it was dispatched as expected and you have requested delivery to your nearest UPS Access Point, to collect at your convenience.
If you have any further queries, please reach out to our customer service team.
Efficient service and delivery
2025年12月5日
自発的なレビュー
The Sole Supplier からの回答
Thank you for the 5★ review! We're delighted to hear you had a great experience on The Sole Supplier Marketplace.
No1 for Buying Resale
Easy to find the shoes you’re after, price is the best I’ve found when shopping for resold trainers. They verify the sellers and make sure you get what you bought. Delivery was within two days of my order being dispatched which was great.
2025年11月28日
自発的なレビュー
The Sole Supplier からの回答
Hi Kai, Thanks for the great review! We’re glad you had a smooth experience on The Sole Supplier Marketplace.
Outstanding Service
Ordered Sunday evening. Delivered Tuesday evening!
Fabulous service, excellent communication. My item was a more rare pear off trainers so thought they would take more time but no…. Honestly amazing service, will defo use again!
2025年11月30日
自発的なレビュー
The Sole Supplier からの回答
Hey Shauna,
Thanks so much for the 5 stars! We're glad your experience with The Sole Supplier Marketplace was a positive one.
Good service
Easy to order
Delivery came day after so very quick
Items were as described and in excellent condition
2025年11月26日
自発的なレビュー
The Sole Supplier からの回答
HI Vicotira - We’re delighted to hear you had a great experience on The Sole Supplier Marketplace. Thanks for the 5★ review!
The Sole Supplier からの回答
Hi Susan, We’re so glad to hear you had a great experience on The Sole Supplier Marketplace. Thanks for the 5★ review!
Will always check The Sole Supplier first in the future
Bought a pair of Adidas Spezial. Arrived in good time and perfect condition, and cheaper than other sites [even though they were sold out on Adidas]. Will always check The Sole Supplier first in the future
2025年11月18日
自発的なレビュー
The Sole Supplier からの回答
Hi Rowena - Thank you for the lovely review! It’s great to know you had a 5★ experience with The Sole Supplier Marketplace!
This one might be a bit tough
This one might be a bit tough, but I bought very expensive shoes and for some reason, there was tape on the box (Which, for me, is part of the purchase) which really is annoying as the box is now marked.
2025年11月12日
自発的なレビュー
The Sole Supplier からの回答
HI Matt - Thank you for your review. Unfortunately, some retailers add a tiny strip of tape to the boxes to stop the shoes falling out during delivery.
10 out of 10 absolutely amazing very…
10 out of 10 absolutely amazing very fast outstanding delivery good customer service
2025年11月7日
自発的なレビュー
I ordered my Jordan 4 infrared on…
I ordered my Jordan 4 infrared on Thursday and it arrived on Tuesday. The product is of very good quality and was well packaged. What I did not like was lack of communication from Sole Supplier; I sent an email asking about the return policy but I never received any response from them. Also I think providing a contact number will solve issues faster and better. Thank you
2025年10月21日
自発的なレビュー
1st time using The Sole Supplier
1st time using The Sole Supplier, smooth and easy transaction. Item as described, delivered in no time at all. Perfect 👌🏻///
2025年9月8日
自発的なレビュー
Manged to get a rare pair of OG 95s…
Manged to get a rare pair of OG 95s threw here after missing grabbing a pair at the launch ! Price wasn’t to bad ethier ! Be using again for sure
2025年8月15日
自発的なレビュー
Have bought from sole before and always…
Have bought from sole before and always had authentic trainers, they deliver when they say and on time to. Great company will definitely buy from you again
2025年8月5日
自発的なレビュー
Saved the Day
Was let down by another supplier, needed them for my sons birthday, came across the sole supplier, had them instock and were delivered on the day of his birthday well pleased will definitely be recommending The Sole Supplier
2025年7月11日
自発的なレビュー
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