I’ve ordered several boxes from The Sweet Shop HQ over the years but this experience was horrendous. I had ordered a personalised box for my wife’s birthday but it never arrived. I emailed their... もっと見る
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I ordered from here 17th September and I selected multiple sweets (all in stock) and I triple checked as it's for my mum's birthday, and she is picky. When I checked out, the order confirmation came... もっと見る
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Husband purchased a fizzy box mix, a little disappointing as some of the selection picked were substituted & some sweets seem to be the cheapie sweets to bulk it out
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I love the sweets and everything associated but absolutely crap delivery times. Be prepared to wait
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企業情報
当該企業による記述
Online Pick & Mix store! Build your own Bag, Box Jar and choose from over 70 products. EXCLUSIVE products, FRESH quality sweets, FAST tracked delivery 🍬
連絡先
Blackburn, 英国
- contact@thesweetshophq.com
- thesweetshophq.com
1.8
期待以下
32件のレビュー
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Money taken. Nothing delivered. Emails and DMs ignored.
I’ve ordered several boxes from The Sweet Shop HQ over the years but this experience was horrendous.
I had ordered a personalised box for my wife’s birthday but it never arrived. I emailed their customer services 3+ times over a couple of weeks but I never received a response. I then attempted the same via their social media but again, no response. They did however happily take my money.
I went ahead and flagged this with my bank who investigated it and refunded me. I suspect that they have gone out of business but they are happy to keep taking money from former customers without informing them. Awful.
2025年10月20日
自発的なレビュー
The Sweet Shop HQ からの回答
We absolutely are disappointed to hear this. The business ceased to trade and has recently been acquired, we will be back up and running in the next couple of weeks.
If you send an email to hello@thesweetshophq.com we will ensure that a discount code is sent out to you as a gesture of goodwill!
Awful Customer Service
I ordered from here 17th September and I selected multiple sweets (all in stock) and I triple checked as it's for my mum's birthday, and she is picky. When I checked out, the order confirmation came through and half of the items I selected were not on the list, must have been a glitch. I contacted IMMEDIATELY via email and I received no response, even up until now. I then contacted on Instagram and still no response, and they have no contact telephone number. My order arrived today 25th, and indeed it is incorrect, and today happens to be my mums birthday, so I can't even give her part of her gift. I have DMd again, and still waiting for help. Absolutely awful customer service, and no help what so ever.
2024年9月25日
自発的なレビュー
The Sweet Shop HQ からの回答
We are disappointed to hear this. The business ceased to trade and has recently been bought, we will be back up and running in the next couple of weeks. I assume they stopped the contact around the point they were planning on stopping to trade but absolutely should have resolved the issue.
If you send an email to contact@thesweetshophq.com we will ensure that a discount code is sent out to you as a gesture of goodwill!
We would be delighted to send out a free gift if you order for your mums birthday this year, get in touch if you do!
Husband purchased a fizzy box mix
Husband purchased a fizzy box mix, a little disappointing as some of the selection picked were substituted & some sweets seem to be the cheapie sweets to bulk it out
2024年1月8日
自発的なレビュー
The Sweet Shop HQ からの回答
Sorry that you were disappointed with your selection the business is now under new ownership and we would like to improve your experience with us. Please send an email to contact@thesweetshophq.com and we will try and put this right for you.
I love the sweets and everything…
I love the sweets and everything associated but absolutely crap delivery times. Be prepared to wait
2023年5月12日
自発的なレビュー
The Sweet Shop HQ からの回答
Sorry that you were disappointed with your delivery time the business is now under new ownership and we would like to improve your experience with us. Please send an email to contact@thesweetshophq.com and we will try and put this right for you.
The Sweet Shop HQ からの回答
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
Sweets are delicious
Sweets are delicious. Super easy to order, even the Vegan sweets tasted great. Quick delivery. Will use again.
2021年8月26日
The Sweet Shop HQ からの回答
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
👍🏽👍🏽👍🏽👍🏽
2021年8月26日
The Sweet Shop HQ からの回答
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
Fantastic customer service
Fantastic customer service! I'm calorie counting and asked if they had the nutritional info, they messaged back and said they didn't but could get it for me! I asked if they could give me the brand names of the sweets I ordered and I'd figure out the calories myself and they did just that! Will definitely use them again, the sweets are so nice!
2021年5月12日
自発的なレビュー
The Sweet Shop HQ からの回答
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the service and communication is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
Prompt delivery and excellent service
Prompt delivery and excellent service.
Its like the new walk pic'n'mix but I don't have to go out anywhere !
2021年5月5日
The Sweet Shop HQ からの回答
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the service is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
You kept me up to date with when my…
You kept me up to date with when my sweets arrived and the Delivery driver was very polite and helpful.. I was surprised on how fast they arrived wow ..
One thing is.. I bought them as a ‘Little’ treat for myself 😇 I can’t keep my hands off them 🤣🐖 no complaint obviously 😇😇
2021年5月5日
The Sweet Shop HQ からの回答
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the service and delivery is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
Amazing service fast delivery and box…
Amazing service fast delivery and box is literally fully to top and mixed so would highly recommend.
Plus look out for their discount codes
2021年5月5日
The Sweet Shop HQ からの回答
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the service is as good as ever!!
Relaunch, 1st July, keep your eyes peeled, we may be doing more discount codes.
The Sweet Shop HQ からの回答
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product and service is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
The Sweet Shop HQ からの回答
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
Amazing quality
Amazing quality! Absolutely incredible! Couldn't fault it! Will definitely be buying again and would definitely recommend!
2021年4月11日
The Sweet Shop HQ からの回答
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
Excellent service time and time again
Excellent service time and time again! Devoured in a few days... oops. Guess I will have to be ordering more
2021年4月10日
The Sweet Shop HQ からの回答
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
I asked that it was made obvious which…
I asked that it was made obvious which box had the gift card in without opening the box and the lady gave me a lovely note and made it obvious on the bottom of the box which one had the gift card in. I'd definitely purchase from this company again!
2021年4月8日
The Sweet Shop HQ からの回答
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the service and communication is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
Best sweets ever!!!!!
2021年4月8日
The Sweet Shop HQ からの回答
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
Create your own sweet jar
Got a massive jar of sweets which I got to pick my self using their 'create your own' option! Absolutely huge and I used a discount code, which they often give out which was a massive bonus!! New customers also get 10% off their order which makes it even more tempting 😍🙃
2021年4月7日
自発的なレビュー
The Sweet Shop HQ からの回答
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled. We may even be releasing some more discount codes 👍
A lovely gift idea
A lovely gift idea. Wondered if it would just be a bit of an expensive gimmick, but was very impressed with the amount of sweets I received. Fantastic packaging. Will definitely order again as a gift or for special occasions.
2021年4月2日
The Sweet Shop HQ からの回答
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled. We are also looking at adding other gifting options over time too 👍
Very happy
Very happy with my item and price is great I would recommend it to friends thanks.
2021年4月1日
The Sweet Shop HQ からの回答
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
We are also looking into loyalty and referral rewards so you could be in luck! 👍
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