The Travel Makers レビュー 5,327

Stacy was so helpful to my wife & I. She went above & beyond in helping 2 seniors. She never got frustrated stayed calm the whole 1 1/2 she spent with us remaining pleasant, professional and accommodating.
If anyone deserves a raise or bonus it is definitely Stacy.
If more people in the workforce had Stacy attitude the world would be such a BETTER PLACE!!!!!
STACY IS SIMPLY THE BEST!!!!

Isaac got my full refund for when Hotels.com was trying trying to charge me an unjustified fee

He is great person humble, Knowledgable, experienced, well manneredeven if i chnge my tone during discussion he is very polite, thanks you

WORST CUSTOMER SERVICE EVER IT IS A COMPLETE BAIT AND SWITCH THEY GET U TO WHERE UR GOING BUT NEVER RETURN U I HAD TO GET A “refund” which is complete bullshit cause now I have to take a 14hr bus ride back home cause apparently they say the airport canceled the flights not once but twice

Rocky was great and really helpful I was really frustrated but he really did a good job. Now I’m happy with this company

I completed a reservation on Hotels.com and paid the amount of 535.35 which was the total asking. receiving an Itinerary stating I was booked. After going over the booking, missing info I had paid for not being there. I called to check I was informed that reservation was on hold and that I owed another $135.00. But why? Now you say the price went up after I paid what you said was owed and now you tell me I am not entitled to a refund with 30 days out. After frustration of trying to get a refund and being told, I could not again, I called again and engaged with a representative name Issac. He went over everything with me, yet I could not understand why I was NOT notified by phone, text or email about the price change, He made me an offer, of which I couldn't comprehend due to it was not a fault of mine. I paid what you said was owed, I then asked for a supervisor of which Issac, reassuringly place me on hold to get one. The Supervisor named Aiden listened and detecting the stress in my voice, (tears) reassured me he would take care of it. Explained that yes what was I was being told was correct, yet he would handle it. Aiden took care of the additional fees and offered an additional incentive. reassuring that the documents would be resent to me corrected. These 2 young men went Above and Beyond of what "GREAT CUSTOMER SERVICE" epitomizes. Grateful!

From my Heart, I Thank You Both

Jessica is helping me to the best of her ability but I really need a refund put on my Affirm account because I did not stay at the economy hotel for a total of three days I left and they told me I wouldn’t be charged. I left within five minutes.

Rocky was such a great help! I appreciate him and his time and dedication to ensuring I was happy with my results after a stressful process! Will definitely come back to him for any help I need!

ALERTE ARNAQUE ! Ils encaissent l'argent mais n'envoient jamais les billets. Apres ça, bon courage pour te faire rembourser.

Jenny was spectacular and very impressive in all situations very professional

Jenny was wonderful very professional and very helpful

Hawaiian Airlines Consolidation Desk agent Kelvin Brown helped me with a change in flight return trip for my family members because of a medical emergency. He was extremely helpful in making the change for the injured passenger and her companion. His professionalism and patience was most appreciated. Kelvin's customer service was exceptional as he went the extra mile in speaking with his manager to obtain a partial waiver of the return flight cost. Hawaiian employees like Kelvin and his customer service only reinforce our support and loyalty to Hawaiian Airlines.

Kelvin helped me to book a new flight. He was very helpful and patient. He even called me when we got disconnected.

Reliable and trustworthy. Ayra has a good customer service experience and skills.

Veronica helped me

Very helpful

Veronica has helped me with last minute changes and has provided fantastic customer service. Thank you Veronica, you have made this time for us better and we are looking forward to our holiday soon.

Aiden was great. He resolved my issue promptly and competently. He was also very polite and a real life saver!