OI have ordered edge insulation strip and UFH pipe staples, products are as described and good quality. Not to mention their customer service, they changed the delivery address for me at short notice... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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OSB for UFH with aluminium layer-Great product at reasonable price, haven’t installed it yet but it looks promising. Over all great service (I was assisted when placed order for wrong product, refunde... もっと見る
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Product was fine and arrived promptly, however £35 for postage for a single actuator in a small box is exorbitant. How this is justified I don’t know although I’m sure you’ll attemt it. Would look els... もっと見る
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I purchased 22mm foiled backed load bearing boards to do my underfloor heating exactly as described Happy to buy again Competitive price as they do a price promise Still yet to finish off this... もっと見る
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企業情報
当該企業による記述
Welcome to The UFH Group, your ultimate source for premium underfloor heating systems. As a leading provider, we specialise in both electric and water underfloor heating, offering everything from the individual components to complete solution kits that include all necessary products and accessories for effortless installation. Our range also extends to bespoke insulation boards, tailored to support any pipe size for enhanced efficiency and ease of installation. We pride ourselves on stocking market-leading brands such as Heatmiser, Mapei, Reliance Water Controls, Tio, Uponor, Whisper Controls, and innovative solutions from Tekwarm and Tekcem, ensuring quality, durability, and energy efficiency. At The UFH Group, we're dedicated to elevating your heating experience with our exceptional support, aftercare, and deep industry knowledge. Whether you're looking for a full system, individual components, or smart thermostats, our expert team is here to provide personalised guidance and support. Our commitment to excellence is reflected in every interaction and backed by the positive feedback from our satisfied customers. Discover the difference with The UFH Group and transform your space with our efficient, reliable underfloor heating solutions. For more information, visit our website at www.theufhgroup.co.uk, call us at 03300565830, or email our team at sales@theufhgroup.co.uk. The UFH Group is a proud member of the BMD Group, renowned for exceptional customer service as reflected in our high TrustPilot ratings across all our specialist sites including InsulationUK, Builders Merchant Direct, Screeds Direct, and Renders Direct.
連絡先
Unit 2 Power Park, Commercial Road, S63 9BL, Rotherham, 英国
- 03300 565 830
- sales@theufhgroup.co.uk
- theufhgroup.co.uk
4.7
優良
146件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic company to deal with
Just so easy to deal with .....used them before and never been disappointed. Phoned them before placing order to ask about delivery ....very professional.... .couldn't be more helpful. We were not disappointed and I have confidence nobody else would be.
2023年9月12日
The UFH Group からの回答
Thanks for your 5-star review, Peter.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Many items damaged on arrival, now being replaced
Many damaged and a mix up whilst trying to get replacements but now resolved, replacement items due this week, thank you
2023年8月31日
The UFH Group からの回答
Thanks for your review, Jill.
We appreciate your feedback and the time taken to do this review.
Upon investigating your order, I see notes on your account that there were damaged items and awaiting Photos, these images only got sent to us Friday 15/09/23 after we closed. From other notes, I can see that the wrong email had been used previously to send these for this issue.
we have now corrected this issue after seeing the photos monday morning and the damaged items will be replaced on Wednesday 20/09/23.
it's our policy that we can't do anything regarding damaged products unless there are photos to back this up.
we do apologize for any inconvenience caused by the issue.
We hope to see you back again soon!
The UFH Group からの回答
Thanks for your 5-star review, Cathy.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
The UFH Group からの回答
Thanks for your 5-star review, Lewis.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
The UFH Group からの回答
Thanks for your 5-star review, David.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Excellent from start to finish with…
Excellent from start to finish with advice and planning.
2023年8月17日
The UFH Group からの回答
Thanks for your 5-star review, Martin.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
The UFH Group からの回答
Thanks for your 5-star review, Sebastian.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Fast delivery
2023年8月23日
The UFH Group からの回答
Thanks for your 5-star review, Daniel.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Placed my order and shortly after was…
Placed my order and shortly after was sent a email acknowledging my order and the day of arrival. Two days prior to my delivery date i get a phone call out of the blue off the delivery driver telling me he would be with me shortly. Breakdown of communication in the office? Luckily i was in a position that i could take the delivery.
I have only just got round to laying the pipework today that was also supplied by this company. It turned out that they had sent out the wrong sized one -16mm instead of 12mm. I rang the office first thing in the morning and spoke to a helpful guy called Scott who was very understanding and without any fuss arranged for the correct pipe work to be sent out and the wrong one picked up which arrived today which i am grateful for.
2023年7月23日
The UFH Group からの回答
Thanks for your review, Scott.
We appreciate your feedback and the time taken to do this review.
we apologise for any inconvenience caused, the acknowledgment email states a BY Date. so this order can be delivered up to the date shown, when investigating your order, i can see an system error on the final email getting sent which informs you your order is on its way. so we are sorry for any inconvenience caused by this.
We hope to see you back again soon!
The UFH Group からの回答
Thanks for your 5-star review.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Excellent company
Placing my order was very simple, delivery time was excellent.
The staff i talked with were brilliant, even phoning me to tell me when my delivery slot was.
I would thoroughly recommend this company for all your under floor materials.
2023年7月13日
The UFH Group からの回答
Thanks for your 5-star review.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Brilliant pricing and technical help…
Brilliant pricing and technical help over the phone . Will definitely buy from them again .
2023年6月15日
The UFH Group からの回答
Thanks for your 5-star review, Paul.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
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