The Weston Biltong Company レビュー 

The Weston Biltong Company からの回答

2024年9月11日

Hi

Oh yes its that time of year when we see Gems in store, might try growing our own next year!

Massive thanks
Team WBC

The Weston Biltong Company からの回答

2024年9月3日 に更新

Hi Aby
Many thanks for taking the time to leave a review about what we do, granted it's left us a little confused.
You kindly placed an order with us for an item sadly we didn't have stock to complete (some times this happens) and we were unable to gain stock any time in the near future, so at the earliest convenience we emailed you to let you know and processed a full refund so you could source your items elsewhere.
Would we like to thank you for highlighting how quickly and professional we deal with situations such as this. Please do let us know if you believe we could of dealt with this situation in a more appropriate way. Bearing in mind we had no stock of the item and could not source any in the immediate future.

Many thanks for looking up a small family business.

All the very best
Team WBC

The Weston Biltong Company からの回答

2024年8月13日

Hi Collen

We are delighted to see you love what we do and how we do it, as a small family business its just what we aim to do and to see reviews like this makes the whole team smile.

Massive Thanks
Tam WBC

The Weston Biltong Company からの回答

2024年8月6日

Hi Mike

Love the fact yo love what we do, thank you for your continued support.

Team WBC

The Weston Biltong Company からの回答

2024年7月30日

Hi Julia

Thank you for taking time out to leave a review about what we do here and how we do it.
We do aim to keep our prices as fair to everyone as possible, we truly do believe in great value and quality at the same time.

Many Thanks
Team WBC

The Weston Biltong Company からの回答

2024年7月16日

Hi Robert

Thanks for taking the time out to leave a review about our little family business. Looks like yo just love what we do and how we do it and that's what makes its all worthwhile.
Massive thanks
Team WBC

The Weston Biltong Company からの回答

2024年7月8日

Hi James

Delighted you love how we do what we do and keeping it real! Its takes a lot more time to make our Biltong than most but wed truly do believe its worth it.
Massive thanks for back us it really does make a difference to us!
Thanks again
Team WBC

The Weston Biltong Company からの回答

2024年7月16日

Hi Andrew

You just summed up in one review just what we try to do here, as a small family business doing this right is at the heart of what we do.

Thanks again
Team WBC

The Weston Biltong Company からの回答

2024年7月4日

Hi Trevor

Delighted to see your love what we do and how we do it, as a small family business we really appreciate taking the time out to leave a great review.

Thanks again
Team WBC

The Weston Biltong Company からの回答

2024年7月4日

Hi Matthew

Its great reviews like this that make all our hard work worth it, thanks for talking the time to leave a great a review it really does make a difference.

Thanks again
Team WBC

The Weston Biltong Company からの回答

2024年7月4日

Hi Kate

Thanks for the great review it really does make each our team smile when we see comments like this.

Thanks again
Team WBC

The Weston Biltong Company からの回答

2024年6月7日

Hi Tamara

Delighted to see you love what we do and what we sell.
Thanks again for looking up a small family business it really does make a massive difference to what we do.

Team WBC

The Weston Biltong Company からの回答

2024年6月7日

Hi Paul

Cant argue with you on that one, keep popping back as we have more and more items been added all the time.

Thanks again
Team WBC

The Weston Biltong Company からの回答

2024年5月12日 に更新

Hi Lee

Many thanks for taking the time out to leave a review about what we, it does make us a little sad to see reviews like this, we totally appreciate that we can not hit the spot with all biltong lovers but as you can see from the hundreds of fabulous reviews we don't often get it wrong and for that we can only apologise for not appealing to your particular taste.
As per our Terms and conditions we offer a full refund on any unopened packs that you still have, however we have checked our systems and can only see one order from you on the 27th May 2022 (2 years ago) Sadly they will now be unable to be returned.
We appreciate you may of bought this at an event we have attended in the recent past or called in to our shop if so our offer to refund any unopened packs still stands if that's the case. Please do let us know where and when the purchase was made if this is the case.
Please do let us know if you wish to return them for a refund.
All our prices are clearly displayed in our store and online so are clearly visible to all, again we are a little sad that you feel we are expensive as we do our very best to be competitive and at the same time run a business. All our biltong is hand made by us using our unique blend of spices and not mass commercially produced using cheap imported spice like quite a few others this is obviously reflected in some of our prices.
As always we have checked all our email in boxes, social media etc and can't find any correspondence from yourself re not been happy with our products, this is the first indication we have seen that you weren't happy.
Upon further investigation we have found a previous review from yourself back in May 2022 which reads "Great product very tasty the closest thing I have tasted to genuine South African biltong" we are now left a little confused. Please do reach out so can help.

Thanks again for looking up a small family business.
Team WBC

The Weston Biltong Company からの回答

2024年5月7日

Hi

Looks like what we do is loved everywhere, we cant argue with that.

Massive thanks for your support

Team WBC

The Weston Biltong Company からの回答

2024年4月16日

Hi

Thanks you for taking the time out to leave a review about what we do and how we do it. As a growing family business its important for us to make sure we are getting it right not just with our products but how we do it as well.

Thanks again
Team WBC

The Weston Biltong Company からの回答

2024年4月10日

Hi John

What a stunning review LOL. The good news is we are making fresh biltong all the time and always have fresh stock in ready for immediate dispatch.

Thanks again
Team WBC

The Weston Biltong Company からの回答

2024年4月16日

Hi Owen

Can't fault you and please do keep recommending what we do, as a growing family business it really does make a massive difference.

Thanks again
Team WBC

The Weston Biltong Company からの回答

2024年4月9日

Hi

Thank you for taking the time out to leave a great review. We are a small family business so seeing reviews like this pop through is fabulous
Thanks again
Team WBC

The Weston Biltong Company からの回答

2024年4月8日

Hi Andrew

We are delighted you love what we do here, as a small family business it really does make a massive difference to what we do.

Thanks again
Team WBC