The Weston Biltong Company レビュー 

The Weston Biltong Company からの回答

2024年1月26日

Hi

Thank you for leaving a review on here, seeing comments like this make all the hard work worth it !

Thanks again
Team WBC

The Weston Biltong Company からの回答

2024年1月1日

Hi Eneless

Thank you so much for highlighting the fact we take the selling of Alcohol on line very very seriously and will not under any circumstances send any alcohol orders out that don't pass our on line verification process (Fully approved by Trading Standards)
Quickly looking at your order that came in on
25th Dec 2023 15.36 (Christmas day), you then got in contact with us on the 27th December 2023 10.10am (Via Our on line messaging service) and 10.16am (Via email) asking when you order would be delivered.
We cant apologise enough and are truly very sorry that we didn't get in touch via a phone call until the 27th December 10.18am (1min 10sec phone call) to explain that you had not passed our legally required age check to allow us to send out your order. We had clearly displayed on our on line store that any orders made after the 18th December 2023 would not be sent until after the 4th Jan 2024 as we were closed. We made the decision to call you and let you know that your order would not be sent out for two reasons the main one that you had failed our on line Age verification process (A legal requirement when selling Alcohol on line) and that we guessed you would be needing the order asap. As its the season of good will (even when we were closed) we called you to explain this and offered you an immediate refund on your order so you could source your requirements else where in case you needed in over Christmas you accepted this and the refund was processed at 10.21am. Yes you did explain that you were 28, (sadly this declaration over the phone isn't sufficient to verify your age and can not submitted in court of law as evidence) and asked why we couldn't send it and again we explained that we have some very stringent rules and regulation when selling Alcohol on line and we are not prepared to send any orders out that fail our age check process, this would be breaking the law and carry's a possible custodial sentence.
We are a little confused about your statement of "Waiting days" yes you were but we were at the time of your order coming in enjoying our Christmas Dinner with our family.
Just to recap
25th Dec 2023 3.36pm Order came in to us (Failed age verification)
27th Dec 2023 Email and message received 10.16am.
27th Dec 2023 Called you at 10.18am to explain your order would not be sent due to failing our age verification process (Required by UK law)
27th Dec 2023 Full refund processed at 10.21am.
Please remember that at no point during this interaction we were open for business.

Many Thanks for looking up a small family business and wish you a very Happy New Year.

All the best Team WBC

The Weston Biltong Company からの回答

2023年12月22日

Hi Sarah

Massive thank you for taking the timeout to leave a great review about what we do. Especially at this time of year it really does make the whole team smile.

Thanks again
Team WBC

The Weston Biltong Company からの回答

2023年12月17日

Hi Janice
Delighted to see your gift set has arrived in perfect condition and you love the look. Will be waiting on the 5 Star update over the Christmas period ;0).
Thank you so much for backing a family business and we hope you have a fabulous Christmas

Thanks again
Team WBC

The Weston Biltong Company からの回答

2023年12月11日

Hi Chris

Delighted to see that love what we do here as a small family business it does make a massive difference to what we do.

Thanks again
Team WBC

The Weston Biltong Company からの回答

2023年12月11日

Hi

Delighted to see that you love what we do and how we do it as a small truly independent company it really does make us smile.

Many Thanks
Team WBC

The Weston Biltong Company からの回答

2023年12月6日

Hi Jane

Thanks for taking the time to leave a review about what we do.
Glad we could get the issue resolved quickly, and thank you for your understanding.

Many Thanks
Team WBC

The Weston Biltong Company からの回答

2023年12月5日

Hi Graham

We cant argue with reviews like that, as we make all our own Biltong its great to see people loving what we do.

Thanks again
Team WBC

The Weston Biltong Company からの回答

2023年12月2日

Hi Shivani

Thank you for taking the time to leave a review about what we do here, as a small family business its very important to us to gain feedback on what we do, good or bad.
We have searched all our inboxes and phone records etc and cant seem to find any contact from you re any issue you have had with what we do, this review is the first instant we have seen highlighting any concerns you have had with anything we do.
We do offer a full refund on any unopened packs you have if you are unhappy in any way (As per and T and c's).
We have reached out to via email to gain more details about your experience with our products.
Thanks again for taking the time to look up a small family business at this time.

Many Thanks
Team WBC

The Weston Biltong Company からの回答

2023年12月2日

Hi

Massive thanks for taking the time to leave a review about what we do here, as we are a small business its great to see you loving what we do and how we do it, especially at this time of year.

Many Thanks
Team WBC

The Weston Biltong Company からの回答

2023年11月11日

Hi John
We love that you love what we do and love our website, even as a small family business we really do take pride in how we resent ourselves.

Team WBC

The Weston Biltong Company からの回答

2023年11月11日

Hi Seb

Looks like you love what we do a LOT!

We look forward to seeing your next order pop in.

Thanks for backing a small family business it really does mean a lot!

Team WBC

The Weston Biltong Company からの回答

2023年11月11日

Hi Philip

Looks like you have had a great experience with our product and service. It really does make us smile we see things working like they should. We take pride in all areas of what we do cant thank you enough for taking the time to drop a cracking review.

Thanks again Team WBC

The Weston Biltong Company からの回答

2023年11月11日

Hi Steve
Looks like you have found the prefect way to enjoy our Biltong a lovely glass of Red just perfect!

Many Thanks Team WBC

The Weston Biltong Company からの回答

2023年11月11日

Hi

We have tested a few delivery option and found that our current operator is best and looks like you have noticed as well.

Many Thanks
Ryan

The Weston Biltong Company からの回答

2023年11月11日

Hi

Delighted to see that our courier service is as good as our Biltong. Thanks for order it really does make a difference to what we do.

Thanks again Team WBC

The Weston Biltong Company からの回答

2023年10月14日 に更新

Hi
Thanks for taking the time to leave a review about what we do.
Looking at your order it was -
Made on Saturday 30th September
Your Biltong was freshly cut and packed late on Monday 2nd October.
Dispatched on Tuesday 3rd October
And delivered on Friday 6th October.
We can only apologise on behalf of our couriers for the slight delay in getting your order to you. With 99% of our orders being delivered on time or normally sooner it sad to see this one has been sadly delayed. We are a family business and pride ourselves on not just what we do but how it's done, you can can rest assured we will be having stern words with our couriers re this delay.

Many thanks
Team WBC

The Weston Biltong Company からの回答

2023年10月13日

Hi

Massive thanks for taking the rime out to leave a great review it really does make us smile, thank you so much for backing a small family business.

Thanks again
Team WBC

The Weston Biltong Company からの回答

2023年10月24日

Hi Tracy

Thank you for taking the time out to leave a review about what we do here, it really does make it worth while when we see people are loving what we do.

Thanks again and see you again soon
Team WBC

The Weston Biltong Company からの回答

2023年10月10日

Hi

We just love seeing comments like this, as a truly fully approved family business it really does make all our hard work worth while.

Many Thanks for your continued support it really does make a difference.

Thanks Again
Team WBC