Clare and the team at Thornley Groves Monton have been excellent throughout the whole process of our house sale and definitely helped reduce the stress of moving The team are friendly and professi... もっと見る
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Delci Barlow is my contact at Thornley Groves and I cannot praise her enough for her professionalism in dealing with our rental house. It has had numerous repairs/upgrades over the past year and she... もっと見る
Lucky to have Herbert. Every time, I can sense how subtle he is dealing with these issues and enquiries. Efficient and , Professional. Do apologize English is not my first language, wish my English is... もっと見る
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I’ve actually been with Thornley Groves for around 5 years across multiple properties. Currently Katie is our property manager and she’s been great over the past 2 years. We’re never waiting too long... もっと見る
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企業情報
当該企業による記述
When you choose to work with us, whether that be as a client, customer or as an employee, you become part of a growing family of enthusiastic and committed realty professionals. We go into the next 30 years as we did the last, with a focus on giving our customers excellent service, reliable advice and a genuine passion for the Manchester property market.
Thornley Groves Estate Agents
当該企業による記述
- FREE INSTANT ONLINE VALUATION
- Your home may be worth more than you think... are you curious? Visit www.thornleygroves.co.uk/property-valuation/ to get a free instant valuation!
連絡先
Altrincham, Hale, Sale, Didsbury, Swinton and Manchester, 英国
- 0161 905 0205
- ho@thornleygroves.co.uk
- thornleygroves.co.uk
4.7
優良
5458件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Daisie Eaton specifically has been…
Daisie Eaton specifically has been wonderful and extremely helpful - thanks very much
2026年6月1日
自発的なレビュー
Thornley Groves Estate Agents からの回答
Dear Amber,
Thank you for your review of Thornley Groves.
Daisie will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Smooth Tenancy & Hassle‑Free Exit, Thank you Kaja Iskra
I rented a property through Thornley Groves for just over two years and honestly had a great experience throughout. Getting the house was straightforward, the team explained everything clearly and made the move‑in process easy. During my tenancy, they were always professional and quick to respond whenever I had a question, which made things stress‑free. When it came time to move out, the exit process was handled really well—fair, transparent, and without any hassle. Overall, I felt supported from start to finish and would happily recommend Thornley Groves (specially Kaja who helped a lot during the exit process) to anyone looking for a reliable letting agency in Manchester.
2026年5月5日
自発的なレビュー
Thornley Groves Estate Agents からの回答
Dear Adarsh,
Thank you for your review of Thornley Groves.
Kaja will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
I am very impressed by the service…
I am very impressed by the service provided by Owain Lacey, who has a great passion to answer my questions and helps me to solve the issue related to the property management. That’s why I give a five star rating.
2026年5月1日
自発的なレビュー
Thornley Groves Estate Agents からの回答
Hello,
We wanted to thank you for your review, mentioning the excellent service you have received from Owain, in the Altrincham Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Chloe Jewell has been incredible
Chloe Jewell has been incredible. Any questions or concerns have been addressed quickly and completely. She has been a great support in difficult times which she didn't need to be. She is an absolute asset to that team. Thank you!
2026年5月7日
自発的なレビュー
Thornley Groves Estate Agents からの回答
Dear Janet,
Thank you for your review of Thornley Groves Fallowfield.
Chloe will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Aleaya Afzaal at Thornley Groves is our…
Aleaya Afzaal at Thornley Groves is our current property manager. She has managed our property for a short period, but she has already made a fantastic impression.
Aleaya is very knowledgeable and responsive. Whenever we've had a question or needed guidance; she gets back to us promptly and with a clear, helpful answer. She is also very proactive in her approach, giving us confidence that our property is in great hands.
2026年5月29日
自発的なレビュー
Thornley Groves Estate Agents からの回答
Dear Pratik,
We wanted to thank you for your review, mentioning the excellent service you have received from Aleaya, in the Manchester Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
I’m not one for leaving reviews but I…
I’m not one for leaving reviews but I had to when it comes to Olivia Scallan-Allsey at Thornley Groves. I’ve rented the same property for over 18 years and had many property companies manage my home but not one has come close to the excellent service and kindness shown from Olivia, she is an excellent representative for the company and has shown professionalism, understanding and kindness when it comes to any issues that I’ve had. It’s so nice to know that there is always someone there that’s willing to help me when needed. Thank you for your help and kindness Olivia!
2026年5月8日
自発的なレビュー
Thornley Groves Estate Agents からの回答
Dear HM,
Thank you for your review of Thornley Groves Monton. Olivia will be delighted that you took the time to acknowledge her kind and helpful service. We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Highly appreciate
I would like to take this opportunity to extend our heartfelt appreciation to Jeovely who was our point of contact at Thornley Groves during our tenancy and she was really responsive and supportive throughout. Thank you so much for making our stay more pleasant and positive.
2026年5月29日
自発的なレビュー
Thornley Groves Estate Agents からの回答
Dear Maheshwari,
Thank you for your review of Thornley Groves.
Jeovely will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Highly recommend Thornley Groves
We have been with Thornley Groves 8 years and have always found them helpful. In particular Olivia Scallan-Allsey is professional and supportive helping to resolve issues on our behalf and willing to go the extra mile.
Olivia responds quickly to emails, has strong communication skills ensuring there are no misunderstandings. Overall she is a great asset not only to Thornley Groves but also us, she very approachable and we feel confident when she is handling our issues.
2026年5月29日
自発的なレビュー
Thornley Groves Estate Agents からの回答
Dear Debbie,
Thank you for your review of Thornley Groves Monton.
Olivia will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Follow up my case promptly
2026年5月13日
自発的なレビュー
Thornley Groves Estate Agents からの回答
Dear Ernest,
Thank you for taking the time to leave a review on Trustpilot. Please feel free to contact us if you need anything further!
Kind Regards,
Customer Care Team
Owain has been an excellent property…
Owain has been an excellent property manager throughout. He has always been professional, responsive, and efficient in dealing with issues promptly; I would highly recommend him.
2026年5月28日
自発的なレビュー
Thornley Groves Estate Agents からの回答
Dear Payman,
We wanted to say thank you for this 5 star review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Thornley Groves recently took over the…
Thornley Groves recently took over the management of our property and Emma made the handover seamless - clear communication, quick to respond, and easy to deal with. Highly recommend.
2026年5月28日
自発的なレビュー
Thornley Groves Estate Agents からの回答
Dear Sotirios,
Thank you for your review of Thornley Groves Altrincham.
Emma will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Lucy Clegg
Lucy Clegg is my main point of contact and Lucy is always so lovely to deal with. She always responds in a timely manner and always helps me with any queries I may have. Thank you for always making my experience a very positive one.
2026年5月28日
自発的なレビュー
Thornley Groves Estate Agents からの回答
Dear Alex,
We wanted to thank you for your review, mentioning the excellent service you have received from Lucy, in the Monton Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Good service and agents
From the beginning of my tenancy and through out all my stay , I had faced no issues with Thornley Groves. I have really enjoyed the management service. I would like to say big thank you to Owain Lacey, from Altrincham branch , speedy replies and very helpful manager . Keep up good work! Thank you
2026年5月27日
自発的なレビュー
Thornley Groves Estate Agents からの回答
Dear Vlada,
Thank you for taking the time to leave a five star review, highlighting your experience with Owain in the Altrincham Office. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Great service, year after year!
We have used Thornley Groves for many years, first as tenants ourselves, then as buyers and currently as landlords. Their service has always been responsive, pro-active and professional. Our current Property Relationship Manager (Keagan) will go above and beyond to help where needed and is always positive! Great part of the team!
2026年5月27日
自発的なレビュー
Thornley Groves Estate Agents からの回答
Dear Matijn,
Thank you for your review of Thornley Groves Manchester.
Keagan will be delighted that you took the time to acknowledge his kind and helpful service!
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
First Class service
I have been renting out my property for more than 20yrs, and have usually been blessed with long term tenants. Unfortunately, lost my last long term tenant earlier this year, and the property was in serious need of some major renovation/updating. Amina Mirza has been brilliant in managing the entire process for me, seeking professional guidance, recommending contractors, negotiating, resolving any disputes, keeping me fully informed on a weekly basis, being clear about what decisions need to be made, when… as well as also giving design tips!! Hugely dedicated, including a 7am Saturday meeting at the property! Am very grateful, amazing service!
2026年5月26日
自発的なレビュー
Thornley Groves Estate Agents からの回答
Dear Colin,
We wanted to thank you for your review, mentioning the excellent service you have received from Amina, in the Altrincham Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
As a contractor for this company
As a contractor for this company. Amina. Makes my job a lot easier. Helps every time needed gives 100% every time
And makes my day a lot easier great employee 5star
2026年5月17日
自発的なレビュー
Thornley Groves Estate Agents からの回答
Dear Dave,
Thank you for taking the time to leave a five star review, noting Amina's excellent service. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards, Customer Care Team
Had a great experience throughout the…
Had a great experience throughout the tenancy process. Communication was clear, professional, and friendly from start to finish. Emma was very helpful and made everything smooth and stress-free. Really appreciate all the support — highly recommend Thornley Groves!
2026年3月3日
自発的なレビュー
Thornley Groves Estate Agents からの回答
Dear Nuwan,
Thank you for your review of Thornley Groves.
Emma will be delighted that you took the time to acknowledge her kind and helpful service!
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Thank you to Katie twigg
Thank you to Katie twigg, I needed a radiator fixing. I let know her and she got it fixed a couple off hours later
2026年5月21日
自発的なレビュー
Thornley Groves Estate Agents からの回答
Dear Charlie,
Thank you for taking the time to leave a five star review, noting Katie's excellent service. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Very poor experience with Daniel
Very poor experience when speaking to Daniel. After multiple call attempt's, this gentleman abruptly ended the call when I mentioned I was interested in viewing a property to purchase.
2026年5月23日
自発的なレビュー
Thornley Groves Estate Agents からの回答
Dear Luke,
Thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.
If you would like to discuss your experience further, please do email us with more
information, at complaints@thornleygroves.co.uk.
Kind Regards,
Customer Care Team
Thornley Groves Estate Agents からの回答
Dear Paul,
Thank you for taking the time to leave Thornley Groves a 5 star review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
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