timelesslondon.co.uk レビュー 

86
TrustScore 5段階評価の4

3.9

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レビュアーのコメントを見てみましょう

5つ星のうち3の評価

The quality of the clothing is commendable. However, there is significant room for improvement in the service. My dresses were supposed to be dispatched from their European warehouse, but they arrived... もっと見る

5つ星のうち1の評価

Ordered a red Lysander dress according to the size guide a few months ago. Too short from shoulder to bust and informed company at the time. They did reply but didn’t give any info about return or exc... もっと見る

5つ星のうち5の評価

I'm a very enthusiastic supporter of cotton clothing and love broderie anglaise, so was delighted to find your beautiful red dress which accommodates my G cup boobs yet flatters my hourglass waist. Th... もっと見る

5つ星のうち5の評価

Great dresses. I am living mynsummer dress and (nearly) looking forward to cooler days so I can wear my other dress.

企業情報

  1. 衣料品店

当該企業による記述

A small family run business, we started creating vintage inspired pieces from iconic eras of thirties, forties, fifties and seventies with a modern twist in exclusive prints in sustainable fabrics. Sizes XS-4XL


連絡先

3.9

ほぼ満足

TrustScore 5段階評価の4

86件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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ネガティブなレビューに回答していません

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.9

すべてのレビュー

(86)

過去12か月のレビュー数: 33

レビューを書く
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5つ星のうち1の評価

TERRIBLE RETURN EXPERIENCE

This was the worst service I've experienced in a while - delayed responses to inquiries, false information that does not match the info on their website, etc. Returning items from Netherlands to Belgium, I was given a wrong return address and seemingly false company name - Wyntas BV (not gonna share the full address because I fear this is someone's private house). The company name Wyntas BV DOES NOT EXIST in the location specified by the return address; the address is just a residential house (private by the looks of it on Google street view). As a small business, if this is the service you provide right from the start, you should be ashamed. Arranging returns is a BASIC requirement for any garment store.

2024年12月13日
自発的なレビュー
timelesslondon.co.uk ロゴ

timelesslondon.co.uk からの回答

Hi

We’re truly sorry to hear about your experience. Please rest assured that our intention is never to cause confusion or inconvenience. Our team has already reached out to you via email to address the issue and clear up any misunderstandings.

We want to reassure you that we are a genuine business, and we are here to support you every step of the way. If you have any questions or need further assistance, please don’t hesitate to reach out — we’re more than happy to help.

Thank you for your patience and understanding.

5つ星のうち5の評価

The dress I ordered arrived in good…

The dress I ordered arrived in good time and was better quality than I expected. Also a good fit.

2024年11月29日
timelesslondon.co.uk ロゴ

timelesslondon.co.uk からの回答

Hi Jeanette,

Thank you for your kind feedback. We’re thrilled to hear that you’re happy with your product. We look forward to welcoming you back for another shopping experience with us.

5つ星のうち5の評価

Just like the picture and feels so nice

I wasn't too sure what to expect from a business I've never heard of before but the skirt was just too pretty to not buy.

I bought the skirt with the overall straps and the material is actually decent! It's quite thick and holds it shape on your body (I'm a size 14).

Admittedly the straps are quite long (I'm 5'5) and the shortest setting is okay, I might need to get another button hole altered.

I got my skirt during the Black Friday sale which made it more financially accessible for me. I'll be keeping my eye on future sales to get a cute coat 🩷

2024年12月4日
自発的なレビュー
timelesslondon.co.uk ロゴ

timelesslondon.co.uk からの回答

Hi Amy,

We’re absolutely delighted to hear that you’re happy with the look, feel, and quality of your purchase! Your satisfaction means the world to us.

Thank you once again for your support — we look forward to welcoming you back for another shopping experience with us.

5つ星のうち1の評価

Dresses are beautiful but if you have…

Dresses are beautiful but if you have an issue with them return shipping is extremely expensive, I am talking $70+ and they say they will help you and then just ignore you. Very bad customer service.

I was in contact with them for 3 months which is ridiculous with them saying they will help but not really helping or offering solutions other than $70 return shipping and in the end I just gave up :(((

2024年9月29日
自発的なレビュー
timelesslondon.co.uk ロゴ

timelesslondon.co.uk からの回答


Hello Ma D,

I am so sorry to hear about your experience. Our shipping to the USA is $20 and free for orders over $150. Could you please confirm if your order was placed with Timeless London? If so, kindly send us an email, and we will do our very best to assist you.

Thank you!

5つ星のうち5の評価

Pretty skirt for winter

I ordered the skirts for winter, which looks pretty like on the pictures. The messurement is correct on the website. After getting in touch via Email the refund worked quick.

2024年11月11日
自発的なレビュー
timelesslondon.co.uk ロゴ

timelesslondon.co.uk からの回答

Thank you so much <3. If you take any photos please tag our Instagram handle @wearetimelesslondon

5つ星のうち5の評価

We had a very tight deadline on…

We had a very tight deadline on receiving the dresses; items were delivered to the US within one week, they were perfect. We will definitely be shopping with them again!

2024年10月2日
timelesslondon.co.uk ロゴ

timelesslondon.co.uk からの回答

Thank you so much, Christine! We’re thrilled to hear that your order arrived on time. We can’t wait to have you shop with us again soon!

5つ星のうち5の評価

Lovely Dress.

Just brought a lovely dress from this company. Had never heard of them before, but I am wearing my dress now and I LOVE IT!! The quality is fantastic. It fits me like a glove and I have had so many compliments. Will definitely be buying more outfits.

2024年10月11日
自発的なレビュー
timelesslondon.co.uk ロゴ

timelesslondon.co.uk からの回答

Thank you so much Rachael. So happy that you liked our dresses and looking forward to having you shop with us again :)

5つ星のうち5の評価

I love their designs

I love their designs, prints and quality. Huge fan!

2024年9月27日
自発的なレビュー
timelesslondon.co.uk ロゴ

timelesslondon.co.uk からの回答

Thank you so much Luna! Looking forward to having you shop with us <3

5つ星のうち5の評価

Excellent quality items

I’d had my eye on a full circle skirt and matching fifties-style jacket from this company for a while and I’m so pleased I ordered them last week. The quality is great (the cut and fall of the fabric in the skirt is particularly noticeably high quality) and they feel like true vintage only with more sizing options and, better still, with pockets! I wore the skirt and jacket to work on Monday and felt great, and four different colleagues and a woman on the train all complimented me on my outfit! Quick delivery, too.

2024年9月6日
自発的なレビュー
timelesslondon.co.uk ロゴ

timelesslondon.co.uk からの回答

Thank you so much :). We are so happy you liked your two piece set! This has been our best-seller since we launched! Super excited to have you shop with us again <3

5つ星のうち5の評価

A brilliant small company

A brilliant small company. I’ve been buying from them since the beginning and continue to keep coming back. The designs are unique and vintage inspired.

2024年8月1日
自発的なレビュー
timelesslondon.co.uk ロゴ

timelesslondon.co.uk からの回答

Thank you so much for taking the time to share your positive feedback Katie! We're thrilled to hear that you had a great experience with us, and your kind words mean a lot to our team.

5つ星のうち5の評価

Great service& good quality products

Great service& good quality products. Cant wait to wear my lovely dresses.

2024年9月11日
自発的なレビュー
timelesslondon.co.uk ロゴ

timelesslondon.co.uk からの回答

Thank you so much for taking the time to share your positive feedback Kate! We're thrilled to hear that you had a great experience with us, and your kind words mean a lot to our team. We would also love to see photos of you in our dresses so please tag us :)

5つ星のうち5の評価

Good small business

Lovely Dress - had an issue with the Royal Mail tracking and customer service got back to me very quickly.

2024年9月11日
自発的なレビュー
timelesslondon.co.uk ロゴ

timelesslondon.co.uk からの回答

Thank you for taking the time to share your positive feedback Laura! We look forward to having you shop with us again.

5つ星のうち5の評価

The owner was prompt and able to help…

The owner was prompt and able to help with any questions - love my dress. One was not quite the right size but is on route to be returned now. Hasn't been received by them yet but so far the process has been great!

2024年6月10日
timelesslondon.co.uk ロゴ

timelesslondon.co.uk からの回答

Thank you so much Julia. Looking forward to having you shop with us again.

5つ星のうち5の評価

Absolutely stunning products

Absolutely stunning products, amazing quality, quick delivery and customer service was super helpful, can’t wait to order from there again

2024年4月1日
自発的なレビュー
timelesslondon.co.uk ロゴ

timelesslondon.co.uk からの回答

Thank you so much Sonia! Can't wait to have you shop with us again <3

5つ星のうち5の評価

Excellent customer service

Excellent customer service. In love with the dresses

2024年4月22日
自発的なレビュー
timelesslondon.co.uk ロゴ

timelesslondon.co.uk からの回答

Thank you so much Radz! Can't wait to have you shop with us again <3

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