Titan Energy Systems レビュー 394

Titan Energy Systems からの回答

1日前に更新

Hi Mark,

Thank you for your review — I’m sorry to hear you feel this way.
To clarify, your system was originally installed by UK Solar Experts prior to the company going into administration. As a result, Titan Energy is not contractually responsible for the installation itself or any remedial works.

That said, we have still made considerable efforts to support you. As you mentioned, the system was connected and working for over 7 months, which indicates the installation and connectivity were functioning correctly during that time. The issue appears to be related to a loss of WiFi connection rather than a fault with the inverter itself.

We have spent several hours assisting you via phone calls and providing guidance videos to help restore the connection. When this did not resolve the issue, we also supplied a WiFi booster free of charge as a gesture of goodwill, due to the poor WiFi signal at the property.

You also requested a hardwired ethernet connection. We did offer to arrange this for you, however this would require a chargeable call-out at £250, which you chose not to proceed with.
We do understand how frustrating connectivity issues can be and have genuinely tried to support you within the scope available to us.

If you would still like to proceed with a hardwired solution or need further assistance, please let us know.

Kind regards,
The Titan Energy Team

Titan Energy Systems からの回答

1日前

Hi Michael,

Thank you for your kind review — we really appreciate you taking the time to share your experience.

I’m glad to hear the installation team were able to get everything completed despite the weather conditions, they’ll be pleased to hear your feedback. It’s great to know everything is working as expected so far and that you’ve had a positive experience with our support team as well.

Your MCS certificate is currently being processed, and we’ll have this over to you as soon as possible so you can take full advantage of your system.

If you need anything at all in the meantime, please don’t hesitate to get in touch.

Kind regards,
The Titan Energy Team

Titan Energy Systems からの回答

1日前

Hi Musa,

Thank you so much for your kind words — we really appreciate you taking the time to leave such a positive review!

I’m glad to hear the team were polite, professional, and kept everything on time while delivering a clean installation. I’ll be sure to pass your feedback on to the installers — they’ll be pleased to hear it.

It also means a lot that you’ve already recommended us to others — thank you for your support!

Kind regards,
The Titan Energy Team

Titan Energy Systems からの回答

2026年4月7日

Hi George

Thank you for your feedback.

We can confirm that your deposit refund has already been processed. Due to the Easter bank holiday, our accounts team were not available, which has caused a slight delay.

However, this has now been actioned and the funds should be with you within the next couple of days.

We appreciate your patience and apologise for any inconvenience caused.

Kind regards,
The Titan Energy Team

Titan Energy Systems からの回答

2026年4月2日

Hi Debbie,

Thank you for your feedback.

We’re sorry to hear you feel this way, however we would like to clarify the situation.

A refund of £400 was processed on 19/03/2026. As part of your project, a site survey had already been completed and the results provided. As explained on multiple occasions by Bethany, the survey is chargeable at £250, which was clearly communicated to you at least three times prior.

We appreciate that this may not have been the outcome you were hoping for, but we have acted in line with the agreed terms.

If you would like to discuss this further, please feel free to get in touch.

Kind regards,
The Titan Energy Team

Titan Energy Systems からの回答

2026年4月7日

Hi Braham

Thank you so much for your amazing review!

We’re absolutely delighted to hear how positive your experience has been from start to finish. It’s great to know that the team’s thoroughness, patience, and support helped give you confidence throughout the process — that’s exactly what we aim for.

Installing a system of that size in a single day is no small task, so we’re really pleased everything came together smoothly and is already up and running as expected.

We’re looking forward to getting your ASHP installed and hearing your final thoughts once that’s complete — we’ll make sure the same level of service continues right through.

Thanks again for your kind words, it really does mean a lot to the whole team!

Kind regards,
The Titan Energy Team

Titan Energy Systems からの回答

2026年4月7日

Hi John,

Thank you for your fantastic review!

We’re delighted to hear that you had a 100% positive experience from your first call right through to installation. It’s especially rewarding to receive such high praise from someone with your background in the building industry — that really means a lot to us.

Trust, transparency, and quality workmanship are at the core of what we do, so it’s great to know this came across throughout your journey with us.

Thank you again for your kind words and for choosing us!

Kind regards,
The Titan Energy Team

Titan Energy Systems からの回答

2026年4月7日

Hi Raymond,

Thank you for your review and for your kind words about the company — we really appreciate it!

We’re sorry to hear you’ve had some difficulty with the Fox app and the recent update.

Please feel free to get in touch with us directly and we’ll be more than happy to take a look at your system and app setup to get everything working as it should.

Thanks again for your feedback, and we’ll get this sorted for you.

Kind regards,
The Titan Energy Team

Titan Energy Systems からの回答

2026年3月25日

Hi Mr & Mrs Brailsford,

Thank you for taking the time to leave your feedback. We are sorry to hear about your experience and the issues you’ve encountered with pigeons nesting around your solar installation. We completely understand how disappointing this situation must be.

To provide some important context, your solar PV system was originally purchased through UK Solar Experts, who were responsible for the design, supply, and installation of your system in 2025. Unfortunately, as of February 2026, UK Solar Experts entered administration and ceased trading. Subsequently, Titan Energy Systems acquired certain assets and customer accounts from UK Solar Experts to ensure ongoing customer support continuity where possible.

It’s important to clarify that Titan Energy Renewables was not involved in the original installation, workmanship, or subcontractor management relating to your system. The installation, including any pigeon-proofing measures such as perimeter mesh or netting, would have been carried out under UK Solar Experts’ operational scope and quality control processes. From a technical standpoint, incomplete installation of bird deterrent systems (e.g., gaps in mesh perimeter sealing or improper fixing methods) can unfortunately lead to exactly the issue you’ve described.

Since the acquisition, we have taken responsibility for providing ongoing technical support and aftercare guidance to affected customers. However, as we did not undertake or oversee the original installation, we are unable to offer free remedial call-outs or warranty-backed corrective works for installation defects.

That said, we are absolutely here to help you resolve this:

We can arrange for one of our qualified engineers to attend and assess/install appropriate bird-proofing measures. This would be carried out as a chargeable service.

Alternatively, you will have received an Insurance Backed Guarantee (IBG) at the time of your original installation with UK Solar Experts. This policy is specifically designed to cover situations where the original installer is no longer trading. We would strongly recommend contacting your IBG provider, as they may be able to arrange remedial work at no cost to you.

We truly regret that you’ve been impacted by circumstances outside of your control, and we understand this is not the experience you expected when investing in solar. While we cannot take responsibility for the original workmanship, we are committed to supporting you in finding the most effective resolution moving forward.

Please feel free to contact our support team directly so we can guide you through the next steps and discuss the most suitable option for your situation.

Kind regards,
Titan Energy Systems.

Titan Energy Systems からの回答

2026年4月7日

Hi Marek,

Thank you for your review!

We’re really pleased to hear you found the advice helpful and the installation quick and efficient — that’s exactly what we aim for.

We appreciate your feedback and thank you for choosing us!

Kind regards,
The Titan Energy Team

Titan Energy Systems からの回答

2026年4月7日

Hi Lewis,

Thank you for your fantastic review!

We’re really pleased to hear how happy you were with the speed and efficiency of your installation. From delivery through to fitting and testing, it’s great to know everything went smoothly — even with the distance involved down to Devon.

Our team always aims to provide a fast, reliable service no matter the location, so your feedback means a lot to us.

Thank you again for choosing Titan Energy!

Kind regards,
The Titan Energy Team

Titan Energy Systems からの回答

2026年4月7日

Hi Raymond,

Thank you so much for your kind words!

We’re delighted to hear you had such a fantastic experience, and I’ll be sure to pass your feedback on to Beth and the team — they’ll really appreciate it.

It means a lot to us that you took the time to share this, thank you again for choosing Titan Energy!

Kind regards,
Titan Energy

Titan Energy Systems からの回答

2026年4月7日

Hi Andy,

Thank you for your great review!

We’re really pleased to hear you found the process informative and the installation quick. It’s also great to know the team were helpful and took care with the work — that’s exactly the standard we aim for.

We really appreciate your feedback, thank you for choosing Titan Energy!

Kind regards,
Titan Energy

Titan Energy Systems からの回答

2026年4月7日

Hi Patricia,

Thank you for your fantastic review!

We’re really pleased to hear that the team were both professional and friendly, and even more so that they were able to help resolve an issue you’ve had for so many years — that’s brilliant to hear.

Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.

Thank you for choosing Titan Energy!

Kind regards,
Titan Energy

Titan Energy Systems からの回答

2026年4月7日

Hi James,

Thank you for your fantastic review!

We’re really pleased to hear that your experience with us was such a positive one, from communication through to resolving your situation. It’s great to know the team took the time to listen and support you properly — that’s exactly what we aim for.

We’re also glad we could handle the deposit refund smoothly and as promised, giving you full confidence throughout the process.

Your feedback means a lot to us, and we truly appreciate you taking the time to share it.

Kind regards,
Titan Energy

Titan Energy Systems からの回答

2026年4月7日

Hi Barry,

Thank you for your fantastic review!

We’re really pleased to hear you had such a positive experience from start to finish. It’s great to know you felt supported throughout the process, without any pressure, and that the team took the time to guide you through your options properly.

We’re also glad we could keep you informed regarding the app issue and provide reassurance while it was being resolved — communication is key, and it’s great to hear that made a difference.

Even better to know your system is already performing well and covering your electricity needs!

Thank you again for your kind words and for choosing Titan Energy.

Kind regards,
Titan Energy

Titan Energy Systems からの回答

2026年4月7日

Hi Anne,

Thank you for your great review!

We’re really pleased to hear that you felt well looked after from the very first contact through to installation. It’s great to know the online consultation helped you understand the system and that the survey and installation stages went smoothly.

We’re also glad the wider team has been able to support you along the way — and even better to hear everything is going well after your first week!

If you need anything at all as you continue using the system, we’re always here to help.

Thank you again for choosing Titan Energy!

Kind regards,
Titan Energy

Titan Energy Systems からの回答

2026年4月7日

Hi Kevin,

Thank you for your great review!

We’re really pleased to hear the team were fast and efficient, and that they took the time to talk you through the app and explain everything clearly.

We truly appreciate your feedback — thank you for choosing Titan Energy!

Kind regards,
Titan Energy

Titan Energy Systems からの回答

2026年4月7日

Hi Mr. Andrews,

Thank you for your fantastic review, Jason!

We’re really pleased to hear you had such a smooth and positive experience from start to finish. It’s great to know that from your initial meeting with Chris through to survey, installation, and scaffolding, everything was carried out quickly and professionally.

We’ll be sure to pass your kind words on to the teams involved — they’ll really appreciate it. It’s especially good to hear the installation was completed efficiently and that the whole process felt straightforward and hassle-free.

Thank you for your recommendation, it means a lot to us!

Kind regards,
Titan Energy