Tobaccostock レビュー 232

Tobaccostock からの回答

2026年3月27日

We truly appreciate your support and are glad to hear our team has been able to quickly assist with your questions and order concerns. Providing fast and helpful service is always our priority. We look forward to serving you again!

Tobaccostock からの回答

2026年3月26日

We’re really glad to hear you had a great experience with us. Sofie and Alex will definitely appreciate the shoutout 😊

Tobaccostock からの回答

2026年3月26日

Thank you so much for your kind words!

We’re glad we could assist you quickly and meet your expectations. Providing fast and helpful service is always our goal, and we truly appreciate you taking the time to share your experience.

We look forward to serving you again!

Tobaccostock からの回答

2026年3月24日

Our shipping policy is clearly outlined on our website, and customers are required to review and agree to these terms before completing checkout. We do not engage in false advertising.

We understand that shipping expectations are important, and we encourage customers to review our policies or reach out with any questions prior to placing an order so they can make an informed decision.

Tracking information is provided once orders are processed and shipped.

If you have any specific concerns about your order, please contact our support team and we’ll be happy to assist.

Tobaccostock からの回答

2026年2月27日

Thank you so much for your thoughtful review! We truly appreciate you taking the time to share your experience. We know situations like mail forwarding can be tricky, so we’re really glad we could stay on top of things and help make sure everything went smoothly for you. Your kind words about our customer service mean a lot to our team, and we’re always here whenever you need us. Thanks again for your support!

Tobaccostock からの回答

2026年2月25日

Thank you for taking the time to share your feedback.

Your order was canceled due to prior fraudulent activity associated with your account from 2022. At that time, an order was placed and a claim was filed through Route Shipping Protection. The claim was approved and the order was reshipped. After the reshipment, a chargeback was filed without any attempt to contact us to resolve the matter. We also attempted to contact you regarding this matter and requested that you cancel the dispute and provide confirmation, but we did not receive a response. As a result, your account was restricted to protect our business.

We apologize if you did not receive clear communication about this previously. Please understand that chargebacks should be used only as a last resort, as we are always willing to work with customers directly to resolve concerns whenever possible.

Please note our policy on chargebacks (note that we have switched shipping protection providers but the policy is still the same):

As a customer you have the right to file a chargeback if your product has not been delivered and we have not performed service in good faith. However, the customer must in good faith have attempted to resolve the issue with us prior to filing a charge back.

If you purchased Navidium protection with your order, this insurance policy will protect the customer due to loss or damage. No chargeback should occur with us, we are held harmless as the shipping protection provided by Navidium now supersedes. Navidium will take care of the customer issues with the shipment as long as proof of loss or damage is provided.

If a chargeback is issued against us in what we deem to be in a malicious or predatory fashion, we will ban the customer from shopping with us in the future.

Please note that this decision is final and cannot be reversed.

Tobaccostock からの回答

2026年2月25日

Thank you so much for your thoughtful review! We’re really glad we could help get everything sorted out quickly for you. It means a lot to hear that you felt well taken care of, our team is always here to help. We truly appreciate your support and hope to serve you again soon!

Tobaccostock からの回答

2026年2月25日

Thank you so much for sharing your experience! We know severe weather can sometimes impact shipping, so we’re really glad we could step in quickly and make things right for you. We truly appreciate your support and your kind words, it means a lot to our team!

Tobaccostock からの回答

2026年2月25日

We always aim to solve issues quickly and effectively. Thank you for taking the time give us a review!

Tobaccostock からの回答

2026年2月25日

Thank you for your kind words! We’re really happy to hear you enjoyed our selection, prices, and customer service, that truly means a lot to us. We appreciate your support and can’t wait to serve you again soon!

Tobaccostock からの回答

2026年2月25日

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. Providing prompt updates and seeing every issue through to resolution is very important to us, so it means a lot to know that it made a positive difference for you. We look forward to serving you again!