Spoke with Joseph T, very helpful very informative and just gave off a very good friendly vibe from the start. I wasnât sure what I was doing or needed or much about life insurance which is probably w... ãã£ãšèŠã
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Joseph has been an absolute angel. We have finally managed to seal the deal today pending a long awaited medical appointment. Joseph still remembered me 3 months later, he certainly uses his CRM... ãã£ãšèŠã
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Had a phone call from Jake Phillips to sort my life insurance, very easy to talk to and understand. Made sure that my family will be taken care of in the event of something unforeseen happening, all s... ãã£ãšèŠã
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Had a call from James Green today to set up life insurance, very understanding and straightforward explained everything in detail to me which helped out massively. Very professional gave great advice.... ãã£ãšèŠã
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Tom.co.uk helps dads find the right life insurance, for free. Itâs quick and easy, and means your family is protected financially if anything happened to you.
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Tom.co.uk, 920 Hempton Court, BS32 4SR, Bristol, è±åœ
- hello@tom.co.uk
- tom.co.uk
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Scott Williams is a legend!
2026幎5æ28æ¥
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Spoke with Joseph T
Spoke with Joseph T, very helpful very informative and just gave off a very good friendly vibe from the start. I wasnât sure what I was doing or needed or much about life insurance which is probably why I kept putting it off and he effortlessly put me at ease and sorted it all and didnât take long at all, very friendly very positive guy, I appreciate your time today thanks ððŒ D.Mc
2026幎5æ27æ¥
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Tom.co.uk ããã®åç
Hi Dave,
Thank you for the wonderful review! We're thrilled that Joseph brought such a great, positive vibe to your call and sorted everything out promptly. It's great to know you don't have to put it off anymore! Welcome to TOM!
Kind regards
The TOM team
Life Insurance
Had a phone call with James Green, was refreshing to deal with a great advisor after being let down by Aviva, 10/10 would recommend
2026幎5æ23æ¥
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Tom.co.uk ããã®åç
Hi Josh,
Thank you for your feedback, itâs great to hear the experience felt so positive. Weâre pleased the conversation was helpful and that everything came together in a way that worked well for you. Itâs always our aim to provide clear, supportive guidance so people can make confident decisions, and we really appreciate your recommendation.
Welcome to TOM!
Tom.co.uk ããã®åç
Hi Matt,
Thank you for taking the time to share your feedback. Weâre really pleased to hear the experience felt straightforward and comfortable from start to finish. It means a lot to know the service came across so positively, and we appreciate you choosing TOM.
Joseph has been an absolute angel!!
Joseph has been an absolute angel. We have finally managed to seal the deal today pending a long awaited medical appointment. Joseph still remembered me 3 months later, he certainly uses his CRM efficiently. All jokes aside, he was very humorous and certainly gave the human to human connection we are all so desperate for from companies these days. He most certainly carried the ethos of the Tom brand with him at every interaction.
Most importantly, Joseph guided me through every question with certainty, understanding and a good laugh too. I much appreciate his help in bringing me the piece of mind that a father wants if the worst was to happen.
All the best,
Taylor
2026幎5æ22æ¥
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Tom.co.uk ããã®åç
Hi Taylor,
Thank you so much for sharing such thoughtful feedback. Itâs great to hear the whole process felt supportive and reassuring, especially during what can be a really important and personal decision. Weâre pleased everything came together at the right time and that you felt guided clearly through each step, with a bit of lightness along the way, too.
Wishing you all the best moving forward, and we really appreciate you choosing TOM.
Had a phone call from Jake Phillips toâŠ
Had a phone call from Jake Phillips to sort my life insurance, very easy to talk to and understand. Made sure that my family will be taken care of in the event of something unforeseen happening, all sorted and signed up in a short phone call. Thanks!
2026幎5æ22æ¥
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Tom.co.uk ããã®åç
Hi Andy,
Thank you for taking the time to leave such lovely feedback! Weâre so pleased to hear the process felt straightforward and easy from start to finish with Jake. Having peace of mind that your loved ones are protected is so important, and itâs great to know everything was arranged smoothly and efficiently for you. We really appreciate your support and thank you for choosing us!
Welcome to TOM!
Very helpful staff
Very helpful staff, Simon answered any questions I had and walked me through all of the questions. I would recommend TOM
2026幎5æ22æ¥
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Tom.co.uk ããã®åç
Hi Jason,
Thank you for your wonderful feedback! Weâre delighted to hear you had such a positive experience and felt supported throughout the process with Simon. Making sure everything is explained clearly and that customers feel confident every step of the way is incredibly important to us. We really appreciate your recommendation and thank you for choosing TOM!
Nice guy,made sense and was cheaperâŠ
Nice guy,made sense and was cheaper than my old insurance.and was nice and easy with no pressure 5*
2026幎5æ21æ¥
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Tom.co.uk ããã®åç
Hi Wayne,
Thank you for your feedback! Weâre so pleased to hear you had a positive experience and found the process simple and straightforward. Itâs great to know you felt comfortable throughout and were able to secure a better deal as well. We really appreciate you taking the time to share your experience. Welcome to TOM!
Very helpful and attentive made theâŠ
Very helpful and attentive made the experience very easy
2026幎5æ21æ¥
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Tom.co.uk ããã®åç
Hi Jake,
Thank you for taking the time to leave your feedback. Weâre delighted to hear you had such a smooth and positive experience. Making the process straightforward and ensuring our customers feel supported throughout is always our aim, so itâs great to know we delivered that for you. Welcome to TOM!
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Saved me 50% on my previous provider.
Simon Strange-LEGEND
2026幎5æ21æ¥
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Tom.co.uk ããã®åç
Hi Ben,
We're so pleased we could help you make such a significant saving while finding the right cover. It's fantastic to hear you had such a positive experience. Thank you for taking the time to leave your feedback â we really appreciate it! Welcome to TOM!
Amazing service did everything I needed
Amazing service did everything I needed
2026幎5æ20æ¥
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Tom.co.uk ããã®åç
Hi Ross,
Thank you for your review! We are glad you were happy with the service provided and have the right cover in place for yourself.
Welcome to TOM!
Emma Hayes was amazing
Emma Hayes was amazing. She explained everything thoroughly and was really helpful.
2026幎5æ19æ¥
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Tom.co.uk ããã®åç
Hi Trevor,
Thank you so much for the wonderful review! We are delighted to hear that Emma was amazing and took the time to explain everything so thoroughly. Providing clear and helpful guidance is exactly what we strive for.
Welcome to TOM!
Tom.co.uk ããã®åç
Hi Levi,
Thanks for the lovely feedback! We are glad Jonathan was able to help you during the process of purchasing your cover.
Welcome to TOM!
Absolutely fantastic from start toâŠ
Absolutely fantastic from start to finish. I dealt with Lewis Routley who made the whole process so easy and very swift a real pleasure to deal with. Felt at ease throughout the whole process not pushy or anything. Just overall amazing
2026幎5æ19æ¥
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Tom.co.uk ããã®åç
Hi Chris,
Thanks for the amazing feedback! We love hearing that Lewis looked after you so well and made everything so easy and swift. We always want our customers to feel comfortable and never rushed or pushed, so itâs great to know Lewis hit the mark.
Welcome to TOM!
Good experience
Good experience getting insurance sorted. Umesh Parmar gave excellent service.
2026幎5æ19æ¥
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Tom.co.uk ããã®åç
Hi Aaron,
Thanks for the wonderful feedback! We're glad to hear you had a great experience and that Umesh looked after you so well.
Welcome to TOM!
Life & Critical illness cover - Lewis Routley
Spoke to Lewis Routley. Incredibly friendly and helpful. Fast and easy to set up with decent incentives.
Lewis provides fantastic customer service and a good laugh. Definitely an asset to Tom.
2026幎5æ19æ¥
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Tom.co.uk ããã®åç
Hi Michael,
Thanks for the great review! We're so glad Lewis could help you get set up quickly and bring some good energy to the process.
Welcome to TOM!
James Green was ace
2026幎5æ18æ¥
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Tom.co.uk ããã®åç
Hi Danny,
Thank you so much for the review! We are absolutely thrilled to hear that James was ace and provided you with such a great experience.
Welcome to TOM!
Mike McCarthy was friendly andâŠ
Mike McCarthy was friendly and knowledgeable, allowing me time to ask questions and took the time to understand my needs. Will be recommending Toms life insurance to friends and family because of his service.
2026幎5æ18æ¥
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Tom.co.uk ããã®åç
Hi Anand,
Thank you so much for the fantastic review! We are absolutely delighted to hear about your experience with Mike McCarthy.
Itâs wonderful to know that he was so friendly and knowledgeable, and that he took the time to truly understand your needs while giving you the space to ask all of your questions. Providing that level of care and clarity is exactly what we aim for.
We truly appreciate your kind words and are so grateful that you will be recommending us to your friends and family because of Mike's excellent service!
Welcome to TOM!
I had a really good chat with ScottâŠ
I had a really good chat with Scott today he helped me update my tom such a friendly guy too he was patient and so caring about getting the correct answers needed, he also made sure I was answering the question he gave me time to think about the questions before answering and he always made sure I was answering not trying to answer them for me, this guy is spot on thank youuu Scott. btw if your thinking about life insurance my answer is tom 100%
2026幎5æ18æ¥
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Tom.co.uk ããã®åç
Hi Joshua,
Thank you so much for this wonderful feedback! We are absolutely thrilled to hear about your experience with Scott.
Itâs fantastic to know that he was so patient, friendly, and genuinely cared about getting everything spot on for you. We love that he gave you the time and space you needed to think through the questions comfortably, without ever rushing youâthat is exactly the kind of supportive service we pride ourselves on!
Your high recommendation means the world to us!
Welcome to TOM!
Avoid using this company
Avoid using this company. While the initial process of taking this policy out was hassle free, when it comes to claiming, it is far from it.
I have been diagnosed with Lymphoma and promptly contacted Tom to begin my critical illness claim. Forms were sent to me, again, I quickly filled these out and returned to their Freepost address. After over a week of not hearing anything, I called to only find they had not arrived and was given an email to send the forms to, why was this not an option in the first place?!
All the information provided on the form was filled out and signed by my consultant at the hospital but Tom's first action was to send a letter to my GP requesting a report. Unsurprisingly, my GP didn't have that information as it was dealt with at the hospital by my consultant. After chasing, again, I was informed they would then send a letter to the hospital for my consultant to request the extra information they needed. This was almost 3 weeks a go and I have had to call to chase again to find they are still waiting to hear from the hospital but have not bothered to chase or use any other form of communication than by post which has failed in the past. Why do they not call or email?!
All in all it just feels like delay tactics. I am unwell and going through one of the worst things in my life and feel customer service is not sympathetic and tell me it's the claims department that are dealing with it without actually putting me in direct contact with them and then asking me to chase the hospital and consultant....
2026幎5æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Tom.co.uk ããã®åç
Hi Stuart,
Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the frustration and distress this situation has caused. First and foremost, we are incredibly sorry to hear about your diagnosis, and we completely agree that you should be met with the utmost empathy and support during such a difficult time.
What you have described is absolutely not the level of service we aim to provide. We want to look into exactly what has happened with your critical illness claim, review the communication between our team and the claims department, and do everything we can to help get this moving forward for you.
Because we want to address this urgently and protect your privacy, could you please contact us directly via email complaints-uk@clark.io? Please reference your review and provide your full name, policy number, or postcode so we can locate your file immediately.
We are fully committed to getting this looked into properly for you.
The TOM Team
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