Toothfairy レビュー 

Disappointed. Only had a virtual appointment so far. Within seconds told you need 7 aligners one arch only to a cost of £1799.00 . That equates to approximately £257.00 per 1 Aligner. Told its standard pricing, Surely this cannot be right, definitely not catered for as an individual. I queried the price told well we will give a free set of retainers at the end valued at£199.
Very disappointed

I had a very disappointing experience with this practice and would not recommend it based on how my billing concerns were handled.

After my appointment, I discovered that the provider was out of network, something that was not clearly communicated to me beforehand. To make matters worse, my credit card on file was charged without my authorization for the amount in question.

I reached out by email twice in an effort to resolve the issue professionally and received no response. What was especially disappointing is that Dr. Lara was personally aware of the situation and copied on the emails, yet my concerns still went unanswered. This was not simply an office communication issue, the provider herself was aware of my concerns and chose not to address them.

I wasn't asking for anything unreasonable. I simply wanted someone to explain the charges and work toward a fair resolution. Instead, I was completely ignored.

Mistakes can happen, but how a practice responds says a great deal. The lack of transparency, communication, and accountability left me feeling that patient concerns were not valued. Patients deserve to be informed about potential out-of-network costs before treatment, to have charges handled appropriately, and to receive a response when they raise legitimate billing concerns.

Unfortunately, this experience has left me with little confidence in both the practice and Dr. Lara, and I cannot recommend them.

I scheduled an appointment specifically because Dr. Toothfairy's website advertises "Special Needs" pediatric dentistry services. My autistic daughter has dental anxiety, and I selected this practice based on their advertised specialization. We arrived early at 1:00 PM for a 1:30 PM appointment. At 1:30 PM, in the waiting area/lobby, the assistant tried to gently encourage my daughter Avery to come to the treatment chair. Avery was calm and cooperative—she wasn't acting out she was just saying no and refusing to go into the dental chait. She simply didn't want to go into the chair yet. She needed time to acclimate. The assistant was kind, played with her, and worked at her pace. This is exactly how special needs providers should work. By 2:00 PM, still in the waiting area, Dr. Lara Saleh came out of the treatment room. She greeted another patient with baby, returned the baby. She turned to look at Avery and was introduced by her assistant. At that moment, Dr. Saleh pointed at her imaginary watch—literally gesturing to a watch that wasn't there—to show me her urgency. She demanded I carry my CALM daughter to the chair. Which any SPECIAL NEEDS provider would understand how traumatizing this is. I directly refused. I told Dr. Saleh: "I will not carry her to the chair. That would be traumatizing." Forcing a calm, cooperative child who is simply taking time to acclimate is abusive and creates lifelong dental trauma. Any provider who truly specializes in special needs understands this fundamental principle. I asked "Why are you rushing me when you advertise that you provide special needs services?" She said they do not I said they do its all over the website. She attempted to dismiss the special need advertising. I advised her I was an attorney. Dr. Saleh's response was immediate and retaliatory: Without any discussion, without any willingness to work with us, without any attempt to find a solution, Dr. Saleh stated she would refuse to see my daughter anymore. Let me be absolutely clear about what happened in that waiting area: 1.Dr. Saleh showed extreme impatience—pointing at an imaginary watch at a calm, cooperative child. Stating that she had other patients. 2. Dr. Saleh demanded I FORCE my daughter to the chair—not encourage her, not work with her, but physically carry her against her will. 3. I REFUSED to traumatize my child by forcing her. This is proper parenting and the foundation of all evidence-based special needs care. 4. The second I pointed out the contradiction between her advertising and her behavior—asking a simple, direct question—Dr. Saleh refused service. This is explicit retaliation. And told me to do "what's best for my Child" as if having her be traumatized by a dentist that only sees patients as money bags is best. A provider who advertises expertise she doesn't possess is not trustworthy. A provider who gets impatient with a calm child who needs time is not trustworthy. A provider who demands parents force their children is not trustworthy. A provider who retaliates the moment she's questioned is not trustworthy. I would not trust Dr. Saleh with my child's teeth. Her behavior demonstrates a fundamental misunderstanding of child development, special needs care, and professional ethics. Her competence and judgment in all dental matters are questionable. If you're considering Dr. Toothfairy, understand this: This practice advertises special needs services but does not provide them. The provider will pressure you to force your child. When you refuse to traumatize your child, the provider will refuse to treat you. The assistant may be kind, but the provider will demand you use force. I am filing federal complaints with the U.S. Department of Justice for potential violations of the Americans with Disabilities Act, the Virginia Attorney General's Office for deceptive business practices and retaliation, and with the Virginia Board of Dentistry for unprofessional conduct, retaliation, and lack of competency in pediatric dentistry. Parents deserve providers they can trust. Dr. Saleh has lost my trust completely.

This is a scam to get deposits out of people, online consultation sells you everything you want, get the in-person appointment and they change everything that they’ve said and recommend a different company to you. Complete scam, save yourselves the deposit money and run

Doctors were really nice and friendly. Answered all questions and gave us all information we needed as well as some goodies. Will definitely recommend

Its not a proper Orthodontic treatment and I had to start from the beginning with Invisalign. Using Toothfairy was a big mistake. They don't tell you that they aren't orthodontists and that they will only treat 6 front teeth untill you already set up direct. Toothfair is mote for cosmetic purposes and not an orthodontic bite correction. I wish I knew all that before I paid and set up direct debit. I would never go ahead. It seems like rather suspicious sale methods. When I asked before the payment why it was cheaper than other companies and what was the difference, I was told story by a well spoken more of a sales man than doctor, about expensive delivery of every set of aligners from Costa Rica to US and then UK, while Toothfairy is produced in UK. It wasn't fully the truth like I found out later. Other company ships all aligners together in one parcel, so no additional costs for delivery are included in higher price. You actually pay more for trained orthodontist dealing with you and regular check ups. Some of my teeth are quite twisted in wrong direction. Toothfairy doctor said I don't need any attachments on my teeth and that most of my teeth would go straight. They didn't. When I had online consultation it was equally useless. They just tell you that everything is going great and to keep wear the aligners. All experience seemed very unprofessional and gave me " home made " vibe. When my treatment was almost finished and my teeth still didn't look great, I realised I am wasting my time and money. I decided to go to proper clinic, pay more and start from scratch with the actual people who know what they are doing. They properly measured my teeth and jaw before even scanning my teeth. They put the attachments on my more difficult teeth to give them more grip to change position. I was also given all the paperwork and consent forms before they set up the direct debit. I would never recommend Toothfairy to anyone. Complete waste of money and time. Its your mouth . Do it properly with specialist trained to do it.

wonderful day! i had a great experience today! thanks to all the staff! hope to reach my goal soon!
Riccardo