Topkickshop レビュー 4

Topkickshop からの回答

2日前に更新

Hello,

We are sorry to hear that you feel this way.

After reviewing the case, we found that the emails you sent were unfortunately filtered into our spam folder and therefore were not visible to our support team. We also noticed that the email address used to contact us differs from the one associated with this review/order, which made it difficult to identify your request immediately.

We would also like to clarify that your order has been shipped and is currently being processed by the carrier.

We sincerely apologize for the misunderstanding, as we never intended to ignore your messages. We are always available to assist our customers and would be happy to help further if you contact us again.

Kind regards,

Topkickshop Support

Topkickshop からの回答

3日前

Grazie mille per la fiducia e per la bellissima recensione! 😊 Siamo felici che la maglia ti sia piaciuta e che tutto sia andato per il meglio. Speriamo di rivederti presto su Topkickshop! ⚽️

Topkickshop からの回答

5日前

Hola Carlos,

Gracias por tu comentario. Lamentamos que la talla elegida no te haya quedado bien. Sin embargo, la valoración de 1 estrella parece estar relacionada únicamente con la talla seleccionada y no con la calidad del producto ni con nuestro servicio.

En nuestra tienda disponemos de una guía de tallas para ayudar a los clientes a elegir correctamente antes de realizar la compra. Nos alegra saber que todo lo demás fue satisfactorio.

Saludos,
Equipo TopKickShop