Topup Mobile レビュー 808

Topup Mobile からの回答

18時間前

Dear Miss Stewart,

Many thanks for taking the time to share your experience and for leaving such a generous review. We’re absolutely delighted to know that our service lived up to your expectations. Your feedback means a great deal to us and serves as a real boost to the team as we continue to uphold the high standards we pride ourselves on. Thank you for your continued support — we very much look forward to helping you again.

Kind regards,
Vivienne

Topup Mobile からの回答

17時間前

Dear Aleksandr Platov,

Thank you for taking the time to share your feedback with us. We are truly sorry to learn of the inconvenience and frustration you have experienced, and we sincerely regret any disappointment caused by your interaction with our subscription service.

We would like to reassure you that the EE top-up with PIN Code 1617 **** **** 5830 for the number ending 8694 was successfully delivered within the expected timeframe. While we are pleased that this part of the service was completed as scheduled, we fully appreciate that this does not diminish the concerns you have raised.

Concerning your feedback, we would also like to clarify that our terms and conditions are clearly displayed during the checkout process, and customers are required to actively confirm their acceptance before completing a purchase. This is intended to ensure full transparency; however, we regret if this was not sufficiently clear in your case.

Please accept our apologies once again for any inconvenience caused. Should you have any further questions or require assistance, our customer support team remains at your disposal and will be more than happy to help.

Kind regards,
Vivienne

Topup Mobile からの回答

2日前

Chère Louise,

Nous vous remercions vivement d'avoir pris le temps de nous faire part de votre expérience et de nous avoir laissé vos commentaires.

Nous regrettons sincèrement que notre service n'ait pas répondu à vos attentes. Il est très important pour nous d'offrir une expérience client positive, et nous vous présentons nos excuses pour la gêne occasionnée. Soyez assurée que nous prenons vos commentaires très au sérieux et que nous nous engageons à identifier ce qui n'a pas fonctionné et à éviter que des problèmes similaires ne se reproduisent à l'avenir.

Afin de nous aider à mieux comprendre la situation et à trouver une solution, nous aimerions pouvoir vous parler directement. Veuillez nous contacter à l'adresse contact@topup-mobile.co en indiquant votre nom complet tel qu'il figure dans votre compte et votre adresse e-mail.

Nous attendons avec impatience de vos nouvelles et serons ravis de vous aider davantage.

Cordialement,
Vivienne

Topup Mobile からの回答

2日前

Cher Gregory Herve,

Merci beaucoup d'avoir pris le temps de nous faire part de votre expérience. Vos commentaires comptent beaucoup pour nous et constituent un véritable encouragement pour notre équipe, qui s'efforce de maintenir les normes de qualité élevées dont nous sommes fiers.

Cordialement,
Vivienne

Topup Mobile からの回答

3日前

Dear Stephen Coates Coates,

Many thanks for taking the time to share your experience and for leaving such a generous review. We’re absolutely delighted to know that our service lived up to your expectations. Your feedback means a great deal to us and serves as a real boost to the team as we continue to uphold the high standards we pride ourselves on. Thank you for your continued support — we very much look forward to helping you again.

Kind regards,
Vivienne

Topup Mobile からの回答

3日前

Hi Sir/Madam,

Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with our subscription service.

We take all feedback seriously and would appreciate the opportunity to look into this matter further and assist you directly. Please contact us at contact@trip-sorted.com, including the registered full name and email address associated with your account, so we can investigate and help resolve the issue.

We appreciate your patience and look forward to hearing from you.

Astrid
Trip Sorted

Topup Mobile からの回答

4日前

Dear George Edwards,

Many thanks for taking the time to share your experience and for leaving such a generous review. We’re absolutely delighted to know that our service lived up to your expectations. Your feedback means a great deal to us and serves as a real boost to the team as we continue to uphold the high standards we pride ourselves on. Thank you for your continued support — we very much look forward to helping you again.

Kind regards,
Vivienne

Topup Mobile からの回答

5日前

Cher Ousmane Gacko,

Nous vous remercions vivement d'avoir pris le temps de partager votre expérience et d'avoir laissé un avis aussi élogieux. Nous sommes ravis d'apprendre que notre service a répondu à vos attentes. Vos commentaires comptent beaucoup pour nous et constituent un véritable encouragement pour notre équipe, qui s'efforce de maintenir les standards élevés dont nous sommes fiers. Merci pour votre soutien indéfectible — nous nous réjouissons d'ores et déjà de pouvoir vous aider à nouveau.

Cordialement,
Vivienne

Topup Mobile からの回答

5日前

Dear Mohammed Abdullah,

Many thanks for taking the time to share your experience and for leaving such a generous review. We’re absolutely delighted to know that our service lived up to your expectations. Your feedback means a great deal to us and serves as a real boost to the team as we continue to uphold the high standards we pride ourselves on. Thank you for your continued support — we very much look forward to helping you again.

Kind regards,
Vivienne

Topup Mobile からの回答

5日前

Chère Jessica Kiwa,

Un grand merci d'avoir pris le temps de partager votre expérience et d'avoir laissé un avis aussi élogieux. Nous sommes ravis d'apprendre que notre service a répondu à vos attentes. Vos commentaires comptent beaucoup pour nous et constituent un véritable encouragement pour notre équipe, qui s'efforce de maintenir les standards élevés dont nous sommes fiers. Merci pour votre soutien indéfectible — nous nous réjouissons d'ores et déjà de pouvoir vous aider à nouveau.

Cordialement,
Vivienne

Topup Mobile からの回答

5日前

Dear Milen Hristov,

Thank you for taking the time to share your feedback with us. We are truly sorry to learn of the inconvenience and frustration you have experienced, and we sincerely regret any disappointment caused by your interaction with our subscription service.

With regard to your feedback, we would like to clarify that our terms and conditions are clearly displayed during the checkout process, and customers are required to actively confirm their acceptance before completing a purchase. This is intended to ensure full transparency; however, we regret that this was not sufficiently clear in your case.

Furthermore, an email reminder was sent on the 10th of March 2026 at 15:53 GMT informing you about your active subscription and the upcoming recurring transactions.

Please accept our apologies once again for any inconvenience caused. Should you have any further questions or require assistance, our customer support team remains at your disposal and will be more than happy to help.

Kind regards,
Vivienne

Topup Mobile からの回答

5日前

Dear Mai,

Many thanks for taking the time to share your experience and for leaving such a generous review. We’re absolutely delighted to know that our service lived up to your expectations. Your feedback means a great deal to us and serves as a real boost to the team as we continue to uphold the high standards we pride ourselves on. Thank you for your continued support — we very much look forward to helping you again.

Kind regards,
Vivienne

Topup Mobile からの回答

5日前

Cara Loredana,

Ti ringraziamo di cuore per aver dedicato del tempo a condividere la tua esperienza e per aver lasciato il tuo feedback.

Ci dispiace sinceramente che il nostro servizio non abbia soddisfatto le tue aspettative. Offrire un'esperienza positiva ai clienti è molto importante per noi e ci scusiamo per qualsiasi inconveniente questo possa aver causato. Ti assicuriamo che prendiamo molto sul serio il tuo feedback e ci impegniamo a individuare cosa non ha funzionato e a prevenire problemi simili in futuro.

Per aiutarci a comprendere meglio la situazione e trovare una soluzione, ti saremmo grati se potessimo parlare direttamente con te. Ti preghiamo di contattarci all'indirizzo contact@topup-mobile.co indicando il tuo nome completo e l'indirizzo e-mail registrati.

Restiamo in attesa di tue notizie e saremo lieti di fornirti ulteriore assistenza.

Cordiali saluti,
Vivienne

Topup Mobile からの回答

6日前

Dear Dennemont,

Many thanks for taking the time to share your experience and for leaving such a generous review. We’re absolutely delighted to know that our service lived up to your expectations. Your feedback means a great deal to us and serves as a real boost to the team as we continue to uphold the high standards we pride ourselves on. Thank you for your continued support — we very much look forward to helping you again.

Kind regards,
Vivienne

Topup Mobile からの回答

5日前に更新

Chère Elaworld,

Nous vous remercions vivement d'avoir pris le temps de partager votre expérience et de nous faire part de vos commentaires.

Nous regrettons sincèrement que notre service n'ait pas répondu à vos attentes. Il est très important pour nous d'offrir une expérience client positive, et nous vous présentons nos excuses pour la gêne occasionnée. Soyez assuré que nous prenons vos commentaires très au sérieux et que nous nous engageons à identifier ce qui n'a pas fonctionné et à éviter que des problèmes similaires ne se reproduisent à l'avenir.

Afin de nous aider à mieux comprendre la situation et à trouver une solution, nous aimerions pouvoir vous parler directement. Veuillez nous contacter à l'adresse contact@topup-mobile.co en indiquant votre nom complet tel qu'il figure dans votre compte et votre adresse e-mail.

Nous attendons avec impatience de vos nouvelles et serons ravis de vous aider davantage.

Cordialement,
Vivienne

Topup Mobile からの回答

6日前

Cher Jacques Gourdeau,

Merci d'avoir pris le temps de nous faire part de vos commentaires.

Après avoir examiné votre compte, nous pouvons confirmer que votre recharge Lyca avec le code PIN 104******3799 a bien été effectuée. Un e-mail de confirmation vous a également été envoyé ; veuillez vérifier votre dossier de courrier indésirable au cas où il y aurait été filtré.

Merci de votre fidélité. Nous nous réjouissons de pouvoir vous aider à nouveau.

Cordialement,
Vivienne

Topup Mobile からの回答

6日前

Estimada Angie Umbría:

Muchas gracias por dedicar su tiempo a compartir su experiencia y por dejarnos una reseña tan generosa. Nos alegra enormemente saber que nuestro servicio ha estado a la altura de sus expectativas. Sus comentarios significan mucho para nosotros y suponen un gran estímulo para el equipo a la hora de seguir manteniendo los altos estándares de los que nos enorgullecemos. Gracias por su apoyo constante; esperamos poder volver a ayudarla muy pronto.

Atentamente,
Vivienne

Topup Mobile からの回答

5日前

Dear Hasan,

Many thanks for taking the time to share your experience and for leaving your feedback.

We sincerely regret that our service did not meet your expectations. Providing a positive customer experience is very important to us, and we apologize for any inconvenience this may have caused. Please rest assured that we take your feedback seriously and are committed to identifying what went wrong and preventing similar issues in the future.

To help us better understand the situation and work toward a resolution, we would appreciate the opportunity to speak with you directly. Please contact us at contact@topup-mobile.co and include your registered full name and email address.

We look forward to hearing from you and assisting further.

Kind regards,
Vivienne