TORQEN レビュー 586

TORQEN からの回答

2025年2月10日

Dear Nadine,

Thank you for your fantastic review! We’re so pleased to hear that our team went above and beyond for you. Your recommendation means a lot to us, and we’re delighted to know you’ll be returning as a customer.

If you ever need anything, we’re always here to help. Looking forward to assisting you again in the future!

Kind regards,
TORQEN Customer Service Team

TORQEN からの回答

2025年2月10日

Dear Matthew,

Thank you for your fantastic review and recommendation! We’re really pleased to hear that you had a great experience with us and found our pricing competitive. We always aim to be as responsive as possible, even out of hours, so it’s great to know that was helpful for you.

We appreciate your patience with the delivery delay—unfortunately, supplier lead times can sometimes be out of our control, but we’re glad you felt the cost savings made it worthwhile. If you ever need anything else, we’re always happy to help!

Looking forward to assisting you again in the future.

Kind regards,
TORQEN Customer Service Team

TORQEN からの回答

2025年2月14日

Dear Arron,

We’re disappointed to see your review, especially as we were transparent about the shipping costs and only proceeded with your order after you agreed to the additional charge.

Your order included a Megan Racing exhaust, Moog banana arms, and a Nissan interior trim. Due to the size and weight of the exhaust, it could not be safely combined with the other parts, as this would have increased the risk of damage. Additionally, your delivery address in Northern Ireland (BT postcode) meant significantly higher shipping costs for a large, heavy item.

At the time of your purchase, our website estimated shipping at £33.34, but due to the required separate shipments, the actual cost was higher. Before proceeding, we clearly communicated this to you via email, and you responded:

“Hi Coz, I’m not happy with this scenario but I will pay 50 pound today. Please provide a means to do it and I will send it today. Kind Regards, Arron.”

Only after receiving your written agreement did we proceed with the shipments, using both DPD and FedEx, covering the actual carrier charges. We were fully upfront about the situation and ensured the items were sent in the safest way possible.

We always strive to offer fair and accurate shipping costs, but larger items, especially those going to Northern Ireland, sometimes incur higher fees. We’re sorry you’re unhappy with the situation, but we acted in good faith and with your full agreement.

If you’d like to discuss this further, feel free to reach out—we’re happy to clarify anything.

Kind regards,
TORQEN Customer Service Team

TORQEN からの回答

2025年2月10日

Dear Nicola,

Thank you for your 5-star review! We’re delighted to hear that you found our team very helpful. If you ever need anything else, feel free to reach out—we’re always happy to assist!

Kind regards,
TORQEN Customer Service Team

TORQEN からの回答

2025年2月10日

Dear Matt,

We’re sorry to see your review, but we’d like to clarify that your order LHLWFNXOS was successfully delivered on 7th January 2025 via Royal Mail (Tracking: KD629440760GB), before this review was left.

If you’ve not received the parcel for any reason, please check with your local delivery office or reach out to us so we can assist further. We’re always happy to help ensure you get your order.

Kind regards,
TORQEN Customer Service Team

TORQEN からの回答

2025年2月10日

Dear Matthew,

Thank you for your amazing review! We’re absolutely thrilled to hear that you’ve had such a great experience with us. Providing quick responses and going the extra mile to help our customers—whether it’s sourcing parts, confirming fitment, or liaising with manufacturers—is exactly what we strive for.

It means a lot to know that you found our communication the best you’ve ever received from a company! We truly appreciate your support and look forward to assisting you again with future parts.

If you ever need anything, you know where to find us!

Kind regards,
TORQEN Customer Service Team

TORQEN からの回答

2025年2月10日

Dear Jill,

Thank you for your wonderful review! We’re delighted to hear that you found the ordering process easy, our communication quick and helpful, and the delivery efficient. Providing a smooth and hassle-free experience is always our goal, so it’s great to know we met your expectations.

If you ever need anything else, don’t hesitate to reach out—we’re always happy to help!

Kind regards,
TORQEN Customer Service Team

TORQEN からの回答

2025年2月10日

Dear Francois,

Thank you for your continued support and for your fantastic review! We’re delighted to hear that you’ve had great experiences with us and that we’ve been your go-to for carbon additions for your 370Z.

If you ever need anything else, don’t hesitate to reach out—we’re always happy to help! Looking forward to assisting you again in the future.

Kind regards,
TORQEN Customer Service Team

TORQEN からの回答

2025年2月10日

Dear Artur,

Thank you for your kind review and recommendation! We’re delighted to hear that you found our service quick and professional. It’s great to know you’re happy with the lamps for your 370Z and that the light beam looks perfect.

We truly appreciate your support and look forward to assisting you with your next purchase! If you ever need anything, don’t hesitate to reach out.

Kind regards,
TORQEN Customer Service Team

TORQEN からの回答

2024年11月24日

Thank you, Clive, for your fantastic review! We’re thrilled to hear your ECU for the Altezza arrived so quickly and that you found our pricing unbeatable. It’s great to know we could provide a 10/10 service—your kind words mean a lot to us. Thank you for choosing TORQEN! 😊

TORQEN からの回答

2024年11月24日

Dear James,

Thank you for your patience while we looked into this matter. We had to access several older systems, including our previous ordering platforms, Royal Mail receipts managed by our accountants, older invoices from P2M, and DHL shipping records to ensure we provided you with an accurate response.

You placed your order with TORQEN on Thursday, 27th September 2023 at 22:28:05 for 2 x P2-AHC225BLK-KMI with a total value of £26.99 including VAT and shipping. Since the items were not in stock at the time, we included them in our pending order with P2M.

Our Customer Service team kept you updated via email as the parts became available. Once ready at P2M, the items were shipped to us from the USA, and we received them via DHL (tracking number 5511655730). They were then dispatched to you through Royal Mail on the same day. Unfortunately, it seems the tracking details weren’t added to your order at the time. The colleague responsible for shipping this no longer works with us, so we’re unable to obtain further details from them. However, our inventory records show that 2 out of 5 units of part P2-AHC225BLK-KMI were shipped, and there has been no subsequent order in our system for these items.

Since we hadn’t heard back from you for almost 10 months, we assumed the delivery was completed successfully. Given the length of time that has passed, we’re unable to obtain any further information from Royal Mail, which unfortunately means that we are unable to issue a refund at this point.

We understand this may not be the resolution you were hoping for, and we’re genuinely sorry for any inconvenience caused. However, based on our findings, this is the extent of what we can do at this time.

TORQEN からの回答

2024年11月24日

Thank you, Fiona, for your wonderful review! We’re so pleased we could help you source the replacement power steering pipe, especially when it wasn’t available elsewhere. It’s great to hear you found our updates on the delivery progress helpful and that you were happy with the service overall. Your kind words mean so much to us—thank you for your support! 😊

TORQEN からの回答

2024年11月24日

Hi Steve,

Thank you for sharing your feedback. We’d like to address the situation and clarify a few points. While there was an unexpected delay with one of the parts coming from the USA, we kept you informed throughout via WhatsApp. Once the shipment was ready, a genuine human error meant one of the gaskets, ordered in a quantity of two, was shipped as just one. We quickly acknowledged this and offered to send the second item at no additional cost. However, you declined this resolution and requested a full refund for both items, although you kept and used the one received. We refunded the missing gasket and sent you a confirmation screenshot on WhatsApp.

However, we also noted a chargeback was opened after the refund for the missing gasket had already been issued, adding unnecessary complications to the resolution process. You have therefore kept the product and also had a full refund for both gaskets, along with an additional refund for 1 gasket.

We understand the frustration delays and errors can cause, but we believe we acted transparently and fairly to resolve the issue. Mistakes are rare but can occasionally happen, and we remain committed to addressing them promptly and professionally when they do.

If there’s anything further you’d like to discuss, we’d be happy to assist.

Kind regards,
TORQEN Customer Service Team

TORQEN からの回答

2024年11月24日

Thank you, Liviu, for your fantastic review! We’re delighted to hear you’re pleased with our service, quick delivery, and the quality of the parts for your racing GT86. Being able to source even the harder-to-find items is something we pride ourselves on, and it’s great to know our team made a positive impression. We look forward to helping you again in the future—thank you for your support! 😊

TORQEN からの回答

2024年11月24日

Thank you, Nick, for your amazing review! We’re thrilled to be your go-to for Z parts and to hear that our delivery speed, packaging, and advice have all hit the mark. It’s always a pleasure helping you select the perfect products. Cheers for your kind words and continued support! 😊

TORQEN からの回答

2024年11月24日

Thank you, Adam, for your great review! We’re delighted to hear the parts you ordered fitted perfectly and that you were happy with our customer service. Your satisfaction means a lot to us—thank you for choosing TORQEN! 😊