All great, thank you. Food was excellent. Reservations easy to access on campsite arrivals. Friendly staff every time! Well done, and we often reflect on the huge logistics behind that working eac... もっと見る
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Prices will be high and take advantage of the tourist( in the camps) In addition, as an Israeli, seeing all the stickers against my country with captions such as “Star of David with a target on it“... もっと見る
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I’m not exactly sure why it’s so hard to book these campsites ourselves directly but whatever it is, I am glad I had Jana on my side to help with my reservation on such short notice. She was professio... もっと見る
企業が回答しました
I had anxiety about booking the O-circuit. I've booked many treks in other parts of the world before and knew how cumbersome and challenging it could be. Add in that there's two companies that manage... もっと見る
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企業情報
当該企業による記述
We're search aggregator and booking provider. We take care of the complexities of booking reservations in Torres del Paine so you can focus on things that are important.
連絡先
Na Stribrniku 233, 28401, Kutna Hora, チェコ共和国
- info@torreshike.com
- torreshike.com
4.5
優良
189件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 80％に回答しています
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Best way to reserved your Torres del Paine Trek.
Torres Hike was able to make the reservation for our trek dealing with the two companies and booked our meal with all the details.
2023年12月4日
Super easy booking system!
2023年12月26日
Great service and friendly support…
Great service and friendly support team! Really impressed by their service.
2023年12月26日
Balls Deep
Pros - Las Torres came through after another third-party company canceled our long-held reservations. The site was easy to use and showed the availability of all open options from the various outfitters that operate in the Torres del Paine national park.
Con - they charge two fees, one of them hefty for just being a website that shows available options.
I would use Las Torres again.
2023年12月26日
Torres Hike からの回答
Thank you for you review! I understand that our fee can sometimes seem high but there's a lot of work behind the scenes that goes into making a website such as this. We're working on improvements of the website everyday trying to make it to more convenient and save our customers a lot of time. We also have our customer support helping our customers with various modifications and requests.
Additionaly there's a lot of complexity of dealing with several different agencies (Vertice, Las Torres and CONAF) behind the scenes. That might not be visible as we try to shield our customers away from this messy process as much as we can.
Anyways - I hope you enjoyed your trek in Torres del Paine.
The easiest way to confirm camping…
The easiest way to confirm camping sites - wonderful to have this!
2023年11月26日
It’s extremely ease to use.
2023年11月27日
W circuit - West to East
The booking of the W circuit was easy and fast. On the hike everything worked perfectly. Efficient!
The booking was made less than two weeks before the start of the hike, still plenty of option available.
2023年11月24日
Fast to respond and deliver.
You saved me a lot of time and were pretty fast to respond and deliver. Thank you.
2023年11月28日
Simple and straight forward to use!
2023年11月25日
I was unable to modify a reservation
I was unable to modify a reservation. While trying to do so, the website did not allow me to confirm, asking me instead to confirm if I am booking everything through TorresHike, even though there was no button to do this. Tried on multiple computers and web browsers, nothing helped.
2023年11月16日
Torres Hike からの回答
Hello Borys, sorry for the late reply! We're currently trying to give our customers option to make every possible modification through our website. That includes changing dates, adding passengers, adding extra meals or cancelling the reservations all together.
However, it's an ongoing process and it seems that in your case there was some problem with the website, for which we apologize. In any case - with any modification you can always reach out to us on info@torreshike.com and we will respond to your request as soon as we can, usually within 24 hours.
Figuring out how to reserve camping…
Figuring out how to reserve camping spots on the W trek was a bit of a nightmare until I found Torres Hike. Very easy to use system.
2023年10月30日
Jana has been absolutely brilliant…
Jana has been absolutely brilliant while helping me book my accommodation for Torres Del Paine. I first made a mistake of booking completely wrong dates within 45 day cancellation period and have already accepted the completely uncessary loss of money I contacted support to ask if there was anything that could be done. Within few hours from that I got a reply from Jana and after a couple of days she managed to help change all my dates. The payment process is simple and secure, the communication is awesome, the process is way easier than it would be if I tried booking on my own and Jana is absolutely brilliant in her overall support. She really did go beyond what was required of her to help me and I couldn't thank her enough.
2023年10月7日
自発的なレビュー
Torres Hike からの回答
Thank you for the words of praise! Jana is our customer support superstar! She's hiker herself so she's always happy to help people out :).
False Hope
Their system was messed up and kept telling me O was available when it wasn't over and over again and even some W options. This was one of the worst booking experiences I've had ever.
2023年9月24日
Torres Hike からの回答
Hello Alissa, we're sorry about your experience. We strive to give the latest availability to our customers but sometimes it is not technically possible. I believe in your case we had displayed outdated information for the O-trek availability but the campsites were already booked by other provider. We are always trying to make this experience better and have made some improvements in the past. I hope that in the end you were able to find your trek and enjoyed your stay in Torres del Paine.
Excellent interface
Excellent interface, very convenient to search for availability and book, all in one place.
2023年9月25日
It was so easy to use and organise.
2023年9月2日
ho clear my booking was all the time
ho clear my booking was all the time, self-explanatory, love it .. incl. details in the maps
2023年8月28日
Great system!
Such a great website that easily lays out the O Trek and makes booking a breeze!
2023年8月8日
Booking made easy
We are planning to do the o Track in October 2023. Torres Hike was just the right support to make all the bookings quickly.
2023年8月5日
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