TØTE レビュー 647

Goede snelle service! En snelle levering.

Ik heb twee tassen besteld maar toen ik niet thuis was bij de eerste poging om te leveren, is het pakketje door dhl per abuis teruggestuurd naar TOTE. Ik heb ze vervolgens meerdere mails gestuurd en kreeg vage, geautomatiseerde mails terug waarin ze aangaven binnen 14 dagen(??) te zullen reageren en in sommige van de mails stond dat ze al hadden gereageerd en dat alles afgehandeld was?!! Ik vertrouw het niet en baal enorm. Daar gaat 83€ down the drain

Excellent product and customer support.
We had a problem with one of the bags but they gave a solution in less than 12 hours

It just so happened that I had a problem with the lock; they replied straight away and offered to send me a new bag. It was a pleasant surprise and I’m glad I bought from them.

Jeg havde købt en crossbody SIV bag - jeg var så glad for den, anden gang jeg brugte den gik den desværre i stykker. Jeg skrev til kundeservice sendte billeder af den knækkede del og fik uden problem sendt en ny taske uden beregning. Tasken er SÅ god og stor præcis hvad jeg havde brug for!

Tusind tak for rigtig god og hurtig kundeservice!

Fine produkter. Men over 100kr for en returlabel?? Det er jo helt absurd. Betalte mindre end det halve for at få den sendt hjem til mig.

Det synes jeg ikke er i orden…

I had a great experience with this company’s customer service. Although there was initially an issue with my order, it was handled quickly and professionally. The team responded promptly, took full responsibility, and offered a replacement without any hassle.
What stood out most to me was their willingness to go the extra mile — they even allowed me to keep the faulty item, which shows a strong commitment to customer satisfaction.
Mistakes can happen, but it’s how a company resolves them that really matters. In this case, they exceeded my expectations. I would definitely recommend them and will not hesitate to order again in the future.

I received a bag with a defect (the zipper of the inside pocket was broken). I contacted Tote and received a quick reply and they send me a replacement bag. Very good service.

Unfortunately, my bag broke after only a few uses due to a manufacturing defect. I immediately contacted customer service, within two days I already had a response, and after a week a replacement. I was helped incredibly well and am very happy with the service! Now I can enjoy my bag again, because I find it really nice and large!

I bought a stochted, navy blue TØTE. It was delivered quickly but unfortunately it had a broken press on button for the keychain strap. I got in contact with TØTE's customer service and they helped me incredibly quickly! It was an amazing service and communication and my new TØTE is perfect!

Fijne ervaring met TØTE!

In eerste instantie had ik een tas (SIV Black) besteld waar helaas na een half jaar de rits van kapot ging. Dit is gelukkig super netjes opgelost door de klantenservice. Ik kreeg snel reactie, werd goed geholpen en na het sturen van foto’s is er zonder gedoe een nieuwe tas naar me opgestuurd.

Nog altijd erg blij met mijn keuze voor de SIV! En zeer tevreden over de service. Zeker een aanrader!

Top!!! amazing!!!

Al 4 maanden geleden een bestelling geplaatst, deze hierna kunnen retourneren (Hier deden ze ook al ontzettend moeilijk over). Nu 3 maanden later heb ik nog steeds mijn geld niet terug! Ik heb al meerdere malen contact opgenomen, maar ik krijg gewoon geen reactie terug. Wat een slechte service. Ik zou het niemand aanraden om hier te bestellen.

I bought the Alva bag and I’m very happy with it. It has multiple compartments and is very versatile. I originally got it for my motorcycle, but I liked it so much that I’ve been using it daily as well.

Unfortunately, the strap tore slightly at the end after it got caught on my elbow while I was putting it over my head.

After contacting customer service, they responded quickly, and it’s safe to say a new bag is already on its way! I’m very happy with the service they provided.

Something was wrong with my order, they provided great service! Excellent service.

I had my bag for a long time and wore it a lot. Then it sadly broke. However when I contacted customer service almost a year later they still were helpful and sent me a brand new bag, that is what I call honest and good business. Great, and nice customer service.

Zeer slechte klantenservice. Tote benaderd dat postnl mijn pakket in een pakket automaat heeft gedropt zonder het pakket te scannen waardoor ik dus geen pincode heb ontvangen om dit pakket eruit te halen. Conslusie is dus: ik ga mijn pakket niet krijgen. Wanneer ik tote benader via mail krijg ik geen reactie en nu sta ik te kijken zonder tas. Waardeloos!!

Order 104792

Wasted money on delivery 13 € poor quality shipping costs is on the customer. Returns also. Very deeply dissapointed. The strap is very simple. A supermarket bag is more quality

Don’t order here. My bag broke after the first use and the customer service has not replied in 2 weeks.

Tout s'est super bien passé, livraison très rapide.
Le sac avait un petit défaut de couture, j'ai contacté le service client et réponse immédiate : on me l'a remplacé directement.
Contact très agréable et nouveau sac au top, je recommande :)