Avoid TP Fire at All Costs
Avoid TP Fire at All Costs – Incompetence and Harassment Rolled Into One
We have officially ceased all dealings with TP Fire—and frankly, it should’ve happened long ago. Our initial connection with this company was inherited from a previous landlord, and despite zero formal contract being set up with us, they still somehow felt entitled to our business. A full year later, I had to personally reach out to clarify our details and provide the correct name and contact number—something any remotely competent business should have requested from the start.
Fast forward to today: a member of my team received a threatening call from someone named Kerry Clarke, who had the audacity to attempt legal intimidation over a so-called “outstanding” invoice that had been sent to an outdated email address—not the one we confirmed. If the invoice had ever been sent to the proper contact, it would’ve been paid immediately. But instead of owning their mistake, they chose to threaten a junior staff member on our customer-facing business line. The same number they called while still referencing the old landlord’s name. It was the kind of chaotic amateur hour that would be laughable—if it weren’t so vile.
Our staff are trained to handle cold calls and hang up on suspicious behavior, especially when someone doesn’t even know who they’re trying to bill. Kerry insisted she wasn't cold calling—yet had no idea who we were. She didn't even attempt to speak to the registered contact (me), instead opting to harass an employee who isn’t even authorized to handle billing.
Their onboarding process? A shambles. Their accounts department? An embarrassment. Their professionalism? Nonexistent. And threatening staff members? Completely unacceptable and disgusting.
Let me be crystal clear: TP Fire will never see a penny from us again. And while the amount in question was a measly £292—something I would've gladly paid had they bothered to reach out correctly—I will now do everything in my power to make sure no business goes through the same treatment.
Do not give them your time, your trust, or your money. There are better fire safety companies out there who know how to treat clients like professionals—not targets for bullying tactics.
TP Fire & Security Ltd からの回答
I am sorry that you feel that the treatment you have received is not up to the standards we expect from our business. We will review our guidance to staff to ensure that our customer service standards meet the high bar we set for ourselves and our customers constantly compliment us on.
I'm sure you appreciate that our staff have to deal with many similar customers who are poor payers. As in our contacts with you over the last two years, the person responsible for paying is never available, our emails have "gone into my spam folder" or calls are never returned. Frankly, they have heard it all before and therefore will take a pretty hard line when they hear it again. When our customers are in financial difficulty then we will help, but only if you talk to us.
Thank you for your past business and good luck in the future.