The contact from them is prompt and efficient. The absolute downside is the actual fob. Very flimsy and when you drop it accidentally which can often happen the battery doesn’t stay secure in place l... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I have a S5 tracker in my vehicle. However it does not do what it says on the tin. My vehicle was stolen and the thieves have completely compromised the system. Trackstar cannot see it despi... もっと見る
企業が回答しました
I transferred a trackstar account - having purchased a second hand motorhome with a trackstar tracker on it. The procedure couldn't have been simpler- very good - would recommend.
企業が回答しました
Helen well understood my dilemma at paying a 3 year subscription when it is possible that I may have to stop driving, due to age, well before 3 years is up. Consequently Helen proposed an 18 month dea... もっと見る
企業が回答しました
企業情報
当該企業による記述
With over 30 years of experience monitoring and protecting and recovering vehicles across the UK and Europe you can trust that you vehicle is in safe hands with a Trackstar system. We recover over £20m worth of stolen vehicles in the UK alone every year and with our wide range of products you’re guaranteed to find a tracking system that is not only suitable, but is designed with your vehicle and your lifestyle in mind.
連絡先
K1, Kents hill Business Park, Timbold Drive, MK7 6BZ, Milton Keynes, 英国
- trackstarsupport@teletracnavman.com
- trackstar.co.uk
4.1
ほぼ満足
306件のレビュー
ネガティブなレビューの 88％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
cancelled my trackstar and am disgusted
Have just cancelled my trackstar as our motorhome has now been sold, and moving to caravan which doesn't have a tracker on it. Unfortunately only renewed trackstar in Dec as part of conditions for insurance. Think it's disgusting that you can only transfer your remaining subscription to another vehicle and no refund is given.
2025年2月12日
自発的なレビュー
Trackstar からの回答
Thank you for taking the time to share your feedback. We understand that the cancellation of your Trackstar subscription can be frustrating, especially given your recent change in vehicles.
Our subscription policy, including the non-refundable nature, is outlined in our terms and conditions to ensure clarity for all our customers. We strive to provide value through our services, and we regret that this situation did not meet your expectations.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.
Great customer service.
Great customer service by Helen and others in helping me take over an already-installed tracker.
2025年2月11日
自発的なレビュー
Trackstar からの回答
Thank you so much for your wonderful feedback! We're thrilled to hear that Helen and our team were able to assist you with taking over the tracker seamlessly. Providing excellent customer service is our top priority, and it's fantastic to know we met your expectations.
Trackstar experiences overall
I have had Trackstar on my vehicles for many years, with no complaints and excellent service.
Looking to have another device fitted to a new vehicle, which is on order and awaiting a delivery date. This is currently being dealt with by Helen Fisher, her customer service and various information being first class to date.
I look forward to liaising with Helen further, once I have concrete dates
2025年2月10日
自発的なレビュー
Trackstar からの回答
Thank you so much for your wonderful 5-star review! We truly appreciate your loyalty over the years and are thrilled to hear that you’ve had excellent service with Trackstar.
It's great to know that Helen has been providing you with first-class customer service during your recent experience. We are committed to ensuring that your next device installation goes smoothly, and we look forward to assisting you further.
Very helpful and polite
Very helpful and polite the young lady certainly knows what she was doing very pleased with her services
2025年2月6日
自発的なレビュー
Trackstar からの回答
Thank you for your fantastic 5-star review! We’re delighted to hear that you found our team member helpful and polite. We take great pride in our staff's expertise and are glad to know that you were pleased with her services.
Trackstar からの回答
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with us and found our installation process efficient and polite. Our team strives to provide the best service possible, and your feedback truly motivates us.
Emily was absolutely fantastic talked…
Emily was absolutely fantastic talked me through everything. Lovely pleasant young lady. It was a pleasure dealing with her.
2025年2月5日
自発的なレビュー
Trackstar からの回答
Thank you so much for your kind words! We're thrilled to hear that Emily provided you with such fantastic service. She truly is a pleasure to work with, and we’re glad that she made your experience enjoyable.
I have had my motor home for over 3 years and learnt sooo much from Emily today.
I have had my motor home for over 3 years and never been able to find out who the tracker supplier is. I contacted Marquis and never had any help, today they even gave me a wrong number for you. Eventually got through and spoke to Emily, she was fantastic and noticed my email has been misspelt from day 1 and that is why I have never received any. She has now sent them all through and a certificate for my insures that I didn't know exsisted. Then she introduced me to the trackstar app. Thank you Emily, I want to adopt you. Kind regards Penny Williams.
2025年2月3日
自発的なレビュー
Trackstar からの回答
Thank you so much for your fantastic 5-star review! We are delighted to hear about your experience with Emily. It’s wonderful to know she was able to assist you in resolving the issues you faced with your motor home tracker.
We truly appreciate your patience throughout the process, and we’re glad Emily could provide you with the information you needed, including the certificate for your insurance and the introduction to the Trackstar app. Your kind words mean a lot to us, and we will make sure to pass on your compliments to Emily!
Helen was absolutely great very helpful…
Helen was absolutely great very helpful and polite. Sorted out my problem,& got me up & running a very professional lady. A big thank you.
2025年2月3日
自発的なレビュー
Trackstar からの回答
Thank you so much for your wonderful 5-star review! We are thrilled to hear that Helen provided you with such great service. We take pride in our team's professionalism and dedication to helping our customers, and it's fantastic to know that we were able to sort out your problem promptly.
Your appreciation means a lot to us, and we will be sure to share your kind words with Helen.
Great support from Helen
Great support from Helen, dealt with my issue in a very professional manner, problem addressed to my satisfaction.
2025年1月27日
自発的なレビュー
Trackstar からの回答
Thank you for your wonderful review! We’re delighted to hear that Helen provided you with great support and handled your issue professionally. Your satisfaction is our goal, and we’re glad to know that your problem was addressed to your satisfaction.
Trackstar からの回答
Thank you for your feedback! We’re glad we could assist you with fitting the tracker quickly. Your satisfaction is important to us !
Trackstar からの回答
Thank you so much for your kind words! We’re thrilled to hear that you found our service helpful and reassuring. Your satisfaction is our top priority, and we look forward to continuing to support you in the future!
Trackstar からの回答
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a positive experience with our service and that you're satisfied with the installation in your new BMW.
Expensive / Poor Service
Expensive : plus very expensive annually .
Poor explanations from dealer ; no response from company via email.
Massive disappointment !
2024年12月5日
Trackstar からの回答
Thank you for sharing your feedback. I sincerely apologize that your experience did not meet your expectations. I see that you reached out to our Support Inbox last night, and I will ensure that a team member contacts you this morning to address your concerns promptly.
It appears that the email address you used previously is not our official Support email, which is why you may not have received a response. However, in the emails you received upon setting up and activating your account, there is a 'Contact Us' section with the correct support details.
We appreciate your understanding and look forward to resolving this matter for you.
Customer experience from Emily
Emily Jones, the Senior Support Administrator was efficient, clear and empathetic with my case. The customer experience was excellent and I would thoroughly recommend
2024年12月31日
自発的なレビュー
Trackstar からの回答
Thank you so much for your wonderful feedback! We're thrilled to hear that Emily Jones, our Senior Support Administrator, provided you with efficient, clear, and empathetic assistance
Customer experience is our top priority, and it's rewarding to know we met your expectations.
Very competitive price.
Very competitive price with installation taking place when stated. The installation was carried out by a polite and friendly technician and all went well.
2024年11月19日
Trackstar からの回答
Thank you so much for your wonderful review! We're thrilled to hear that you found our prices competitive and that the installation process met your expectations. Our team takes pride in providing friendly and professional service, so it's fantastic to know that our technician made a positive impression.
Very pleasant and helpful staff a…
Very pleasant and helpful staff a pleasure to deal with
2024年12月13日
自発的なレビュー
Trackstar からの回答
Thank you so much for your wonderful review! We're thrilled to hear that you found our staff pleasant and helpful. Providing excellent service is our top priority, and it's rewarding to know that we made your experience a positive one.
Helen is absolutely amazing and…
Helen is absolutely amazing and professional. Helped me so quickly with my questions!!!
2024年12月16日
自発的なレビュー
Trackstar からの回答
Thank you so much for your wonderful feedback! We're thrilled to hear that Helen was able to assist you quickly and professionally. Your satisfaction is our top priority.
Trackstar からの回答
Thank you so much for your kind words! We're thrilled to hear that Helen was able to assist you with such politeness and helpfulness. Your feedback means a lot to us, and we look forward to serving you again in the future!
Emily J was great
Emily J was great and managed to resolve the issues I’ve been having for months - thank you so much
2024年12月4日
自発的なレビュー
Trackstar からの回答
Thank you so much for your kind words! We're thrilled to hear that Emily J was able to resolve the issues you've been experiencing. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience.
Everything was made easy by Helen.
2024年11月28日
自発的なレビュー
Trackstar からの回答
Thank you for your wonderful review! 🌟 We're thrilled to hear that Helen made the process easy for you. Our team is dedicated to providing seamless experiences, and it’s great to know that Helen was able to assist you effectively.
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