The contact from them is prompt and efficient. The absolute downside is the actual fob. Very flimsy and when you drop it accidentally which can often happen the battery doesn’t stay secure in place l... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I have a S5 tracker in my vehicle. However it does not do what it says on the tin. My vehicle was stolen and the thieves have completely compromised the system. Trackstar cannot see it despi... もっと見る
企業が回答しました
I transferred a trackstar account - having purchased a second hand motorhome with a trackstar tracker on it. The procedure couldn't have been simpler- very good - would recommend.
企業が回答しました
Helen well understood my dilemma at paying a 3 year subscription when it is possible that I may have to stop driving, due to age, well before 3 years is up. Consequently Helen proposed an 18 month dea... もっと見る
企業が回答しました
企業情報
当該企業による記述
With over 30 years of experience monitoring and protecting and recovering vehicles across the UK and Europe you can trust that you vehicle is in safe hands with a Trackstar system. We recover over £20m worth of stolen vehicles in the UK alone every year and with our wide range of products you’re guaranteed to find a tracking system that is not only suitable, but is designed with your vehicle and your lifestyle in mind.
連絡先
K1, Kents hill Business Park, Timbold Drive, MK7 6BZ, Milton Keynes, 英国
- trackstarsupport@teletracnavman.com
- trackstar.co.uk
4.1
ほぼ満足
306件のレビュー
ネガティブなレビューの 88％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I was having a problem logging into my…
I was having a problem logging into my account to renew my subscription and the support provided by Helen both by email and phone was excellent.
Many Thanks
2024年10月9日
自発的なレビュー
Trackstar からの回答
Thank you so much for your wonderful review! We're thrilled to hear that Helen was able to assist you effectively with your login issue. Our support team is dedicated to providing excellent service, and it’s great to know that you had a positive experience.
Trackstar からの回答
Thank you so much for your kind words! We're thrilled to hear that Emily was polite and helpful during your experience. Our team strives to provide excellent service, and your feedback means a lot to us.
So simple but so helpful
Emily was very clear in giving me directions of how to get into the app when I had been going round in circles, getting nowhere. The key is to have access to both phone and computer so that the verification code can be accessed without throwing you out and closing the app down. So simple but so helpful!
2024年10月4日
自発的なレビュー
Trackstar からの回答
Thank you so much for your wonderful 5-star review! 🌟 We're thrilled to hear that Emily provided you with clear directions to access the app. Her dedication and expertise are truly commendable ! We will ensure the feedback is passed onto Emily.
Perfect Protection for my BMW.
The system operates exactly as advertised. I can set a Geofence so that I get an e-mail if the car moves more than 50 metres. It faithfully tracks my movements as well. Could not be better!
2024年7月5日
Trackstar からの回答
Thank you for your fantastic review! We're thrilled to hear that our system is meeting your expectations and that the Geofence feature is working perfectly for you.
Your satisfaction is our top priority, and we appreciate your feedback.
Very helpful staff when you can get…
Very helpful staff when you can get through to a human.
2024年10月2日
自発的なレビュー
Trackstar からの回答
Thank you for your wonderful review! We're thrilled to hear that our staff was helpful during your interaction. We understand that reaching a human can sometimes be a challenge, and we appreciate your patience.
Tayla
Tayla understood the nature of my query and gave me succinct and clear information.
2024年10月1日
自発的なレビュー
Trackstar からの回答
Thank you for your positive feedback! We're pleased to hear that Tayla provided you with clear and concise information regarding your query. We strive to ensure our team understands and addresses our customers' needs effectively.
Difficulty logging in
The Time and Patience Helen went through to hopefully get my tracker back up and running with her expertise was great as we were having so much difficulty getting it back on track Many Thanks
2024年10月1日
自発的なレビュー
Trackstar からの回答
Thank you for your fantastic review! We’re delighted to hear that Helen was able to assist you with getting your tracker back up and running. Her dedication and expertise are truly commendable, and we’re glad she could help you through the challenges.
A rubbish product and the help desk staff are dismissive of my complaints
It is impossible for the owner of the vehicle to see the position of it on the trackstar app because it takes hours to update.
Our tracker can miss whole journeys because of the update rate.
It is worse than not having a tracker as I cant rely on it even telling me that it has moved.
The vehicle was on our drive for days but the app said it was on the A34 near Newberry so I couldn't set the geofence.
It is a rubbish product and none on the help desk will help, they closed one of my complaints before they actually called me back.
Update
I have been contacted by Helen from Trackstar who has said that they are working on fixing the app to improve the position updating but this was the case in July 2024 as reported by Alessandro Quinlan. Following Helens instruction I have removed the app and deleted the phones cache and reloaded the latest version. When we use the motorhome again we will test if it is any better at updating its position, it doesn't have to be real-time but has to record an actual journey.
Update Feb 2025
My journeys still do not show up, in Dec 24 we went to Longleat and it did see us there but on the 2 hr journey through Salisbury to PO16 it never noticed any cell towers even after leaving the engine on at home for 10mins. I had to set the geofence to the campsite in Longleat. The same again when we went to the New Forest recently. It now reads our home as I had to drive out and around to get the app to warn me we weren't in the Forest any more. I have now bought 4 cheap I-tag devices and can see our motorhome on our phone any time.
2024年9月30日
Trackstar からの回答
We sincerely apologize for the challenges you’re experiencing with our mobile app. Your feedback is important to us, and we want to resolve this issue as quickly as possible. A member of our Customer Support team will reach out to you shortly to discuss your concerns directly.
New track start account
Phoned up track star as I had to get the car transferred to my name from the dealers. I was dreading a long drawn out complicated call but I was sorted in 10 mins!! Helen was awesome. Talked me through the process helped me install the ap and set up my account there and then - fantastic customer support!!
2024年9月30日
自発的なレビュー
Trackstar からの回答
Thank you so much for your wonderful review! We're thrilled to hear that your experience with Track Star was smooth and efficient. It's great to know that Helen was able to assist you promptly and make the process easy for you.
We pride ourselves on providing fantastic customer support, and it's feedback like yours that motivates us to keep doing our best.
Ehsan was very helpful..sorted my issue…
Ehsan was very helpful..sorted my issue in less than 1 minute..great stuff!!
2024年9月26日
自発的なレビュー
Trackstar からの回答
Thank you so much for your kind words! We're thrilled to hear that Ehsan was able to assist you quickly and effectively. Your satisfaction is our top priority, and it’s great to know we met your expectations.
Excellent customer service from Ehsan
New to the system and needed guidance and support using the IOS App.
Spoke with a chap called Ehsan who promptly answered my call. Very helpful and friendly person who was able to answer all my many questions. Very knowledgably about the system and explained in a clear and concise manor. Thank you Ehsan, top work!
2024年9月25日
自発的なレビュー
Trackstar からの回答
Thank you so much for your wonderful review! We're thrilled to hear that Ehsan was able to assist you with your questions and provide the support you needed. Our team strives to ensure every user feels confident and informed while using our app, and it’s great to know that Ehsan's friendly and knowledgeable approach made a difference for you.
I spoke to Helen regarding transferring…
I spoke to Helen regarding transferring my account to a new car. Helen was both very helpful and informative, fully satisfying my query
2024年9月19日
自発的なレビュー
Trackstar からの回答
Thank you so much for your wonderful review! We're thrilled to hear that Helen was able to assist you with transferring your account and that you found her helpful and informative. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience.
Emily was able to get me back into my…
Emily was able to get me back into my account with minimal fuss and was super helpful and efficient - thank you Emily :-)
2024年9月11日
自発的なレビュー
Trackstar からの回答
Thank you so much for your kind words! We're thrilled to hear that Emily was able to assist you efficiently and make the process smooth for you. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We will ensure this is passed on to Emily !
Tayla was excellent
Tayla was excellent, very helpful and guided me through the setup process. She was kind and waited on the line until everything was working as it should be - a credit to the team!
2024年9月5日
自発的なレビュー
Trackstar からの回答
Thank you so much for your wonderful feedback! We're thrilled to hear that Tayla provided you with excellent support and guidance during the setup process. Her dedication to helping customers is truly commendable, and we’re glad she was able to ensure everything was working perfectly for you. Your kind words mean a lot to us, and we appreciate you taking the time to share your experience
super support from the team in…
super support from the team in assisting with an order anomaly. Have my most positive recommendation as a supplier and installer of up to date trackers.
2024年6月5日
Trackstar からの回答
We are thrilled to hear that our team provided you with excellent support in resolving the order anomaly. Your positive recommendation means a lot to us and reinforces our commitment to delivering top-notch service and cutting-edge tracking solutions.
I’ve had my tracker fitted in May 2024
I’ve had my tracker fitted in May 2024
Unfortunately my Tag does not get detected therefore every single journey I make I get a phone call from Tara.
Whilst the system is great, the resolution to my issue is poor. I’m getting fed up ofthe novelty
2024年6月3日
Trackstar からの回答
Thank you for your feedback. We apologize for the issues you're experiencing with your tag. A member of our Support Team will reach out to you directly to resolve this matter promptly.
Trackstar からの回答
Thank you for your fantastic review! 🌟 We're delighted to hear that you found it easy to contact us and that our team was able to fit everything quickly. It's also great to know that you find our app user-friendly. Your satisfaction is our top priority, and we appreciate your feedback.
So helpful and professional
So helpful and professional. They couldn’t do enough to help you. Excellent service.
2024年8月29日
自発的なレビュー
Trackstar からの回答
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that you found our service helpful and professional. Our team always strives to go above and beyond for our customers, and it's fantastic to know we hit the mark for you.
Telephone customer service was…
Telephone customer service was informative and helpful. Ehsan helped me whilst I updated your contact details.
Thank you
John
2024年8月22日
自発的なレビュー
Trackstar からの回答
Thank you for your fantastic 5-star review! 😊 We're glad to hear that our telephone customer service was informative and helpful. Ehsan will be pleased to know that he could assist you effectively while updating your contact details.
Many thanks and a special mention to…
Many thanks and a special mention to both Lisa & Emily as your customer service was first class.
2024年8月22日
自発的なレビュー
Trackstar からの回答
Thank you so much for your wonderful 5-star review! 🌟 We are delighted to hear that you had a great experience with our customer service. Lisa and Emily will be thrilled to receive your special mention. Your kind words inspire us to continue providing first-class service.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。