Trade Secrets レビュー 236

Found the product I was looking for + fast, free shipping. Great experience. Thank you!

I sent an email showing that only 1 of my 2 products arrived and I have heard NOTHING back from you at all. Not very good service for sure - luckily the Post Office found the missed product and called me. However, I am extremely disappointed in your lack on acknowledgment of my email. I sent pictures but can’t add them to this.

Good selection of products and easy to find.

Shipping was a real hassle. It took 3 phone calls to the shipper over 3 days plus updating the shipping instructions to get them to understand on the phone that no signature was needed. Finally got the driver to agree to leave the package. Said he would leave it. Got home and it was not there. 30 minutes later a different guy showed up with it and insisted on a signature.
Honestly it was not worth all of that .

Facile de commander

I found what I wanted quickly and easily. Ordering was simple and delivery was fast and efficient.

Easy to order, fast delivery and amazing job keeping me updated with my delivery. Trade secrets also has one of the best customer service.

Prompt and efficient delivery with regular updates.

Prompt service. Excellent prices. Great variety of products. Something for everyone

Maryam the manager and Monica provided excellent service and I left feeling very pleased. Would give them 10 stars if I could!
I would recommend them for anyone very trustworthy people.

I think I received about 10 notifications about this delivery, many that were contradicting, many that were untrue. I was told a delivery attempt was made which was not true as I was home the whole day. It took many more days than previous deliveries from the same company. All in all not a great experience.

Rida, she's really nice. I recommend her whoever wants to get a haircut with everything. She is very friendly.

Placed a order more than a week ago and still never received a email that my order has been shipped emailed them and still no response. Really wish I read these other reviews before I have ordered. Seems like a scam not sure where to go from here. DO NOT ORDER FROM THEM

une compagnie avec un très mauvais service pas loin de la fraude. J'ai commandé 2 produits j'ai reçus les mauvais produits que j'ai retournés j'ai mon numéro de repérage de poste canada, trade secrets disent qu'ils n'ont jamais rien reçu. J'ai demandé un remboursement après 2 mois j'obtiens une réponse d'eux ils acceptent de remboursé (car eux ont reçu un remboursement de poste canada) mais ils ne m'ont jamais remboursé. je crois que c'est frauduleux
ATTENTION À CETTE COMPAGNIE !!!

I regularly visit Trade Secrets for all my threading and hair services. Their services are exceptional, and the staff is very nice and considerate. Some of the girls talk less due to language barriers, but their service quality remains outstanding. I highly recommend this place.

I ordered over 2 weeks ago, no news about shipping or anything I sent many emails without answer. Worst cs — DO NOT ORDER THERE

If zero star was an option, I would’ve rated this place zero stars. They have no customer service number in order for you to reach them to resolve the issue not only that the email that you sent you’ll never get a reply from them so you don’t know what’s going on when you gonna get your order and if there’s any issue. When you buy something online, it shouldn’t be this painful and it shouldn’t give you this kind of heartache and headache. People Do not take these reviews lightly because trade secrets it’s a very painful organization to buy from.

I've been ordering from the online store for years and they use to be great. Something has changed and they do not reply to emails when something goes wrong. They totally ignore you. Their prices are the same elsewhere, so you're better off going to another store that treats you better because you will NOT get any customer care.

Made my first purchase from Trade Secrets Canada, everything was quick or in a timely manner. The receipt and confirmation of the order, the delivery is when it was indicated and the product was well packaged. I highly recommend this company, and I will order again.

Stay away from this terrible company. Sales people don't explaining policies,only after when they are sold product...
They are blaim on covid-19. Right now already 2024. It's ridiculous and even funny. Just close this joint!