Knowledgeable staff and efficient process in setting up account. Clear guidance of what to expect and how to navigate your portal. Thanks again.
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Iâve been with Trafalgar for over ten years. I can not think of one interaction that has been below 8.7/10. They often go beyond the standard of asked politely. Everything from timesheet processing to... ãã£ãšèŠã
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Excellent umbrella, friendly and very informative staff. My go to when I need to use an umbrella company
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I originally went with Trafalgar for my umbrella company based on value for money, however, Iâve also been delightfully surprised by the quality of the service. The advisors who answer the phone have... ãã£ãšèŠã
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Jubilee House, East Beach, Lytham, FY8 5FT, Lytham St Annes, è±åœ
- 020 7940 1990
- info@contractorsolutions.co.uk
- trafalgarumbrella.co.uk
4.6
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Excellent umbrella
Excellent umbrella, friendly and very informative staff. My go to when I need to use an umbrella company
2026幎4æ28æ¥
Trafalgar Umbrella ããã®åç
Hi there,
Thank you for your review.
We're really glad to hear that you've found our staff and service excellent.
Kind Regards,
Charlie @ Trafalgar
Knowledgeable staff and efficientâŠ
Knowledgeable staff and efficient process in setting up account. Clear guidance of what to expect and how to navigate your portal. Thanks again.
2026幎4æ21æ¥
Trafalgar Umbrella ããã®åç
Hi there,
Thank you for your review. It's great to hear we were able to get you set up quickly and clearly!
Kind Regards,
Charlie @ Trafalgar
Easy and effective
The set/sign up as well as the whole process was easy and efficient
2026幎2æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Trafalgar Umbrella ããã®åç
HI Robert,
Thank you for the review. We're glad to hear our registration process was easy!
Kind Regards,
Charlie @ Trafalgar
Iâve been with Trafalgar for years now
Iâve been with Trafalgar for years now, and unfortunately leaving my contract. Always paid on time, communication and customer service is great can always get through to them very quickly if needed.
Friendly team of staff on hand to help with anything.
Iâll hopefully return to Trafalgar in the future.
2026幎2æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Trafalgar Umbrella ããã®åç
Hi Lauren,
Thank you for sharing your kind words.
We're delighted to hear your experience with us has been so excellent!
We wish you the best for the future and encourage you to reach out to us should you need our service again.
Kind Regards,
Charlie @ Trafalgar
Iâve been with Trafalgar for over tenâŠ
Iâve been with Trafalgar for over ten years. I can not think of one interaction that has been below 8.7/10. They often go beyond the standard of asked politely. Everything from timesheet processing to contract prep is slick and helpful. I once used another famous umbrella company (they promised me the world) and I was sooo disappointed I returned to Trafalgar two months later. Keep up the good work guys.
2026幎2æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Trafalgar Umbrella ããã®åç
Hi Alan,
Many thanks for your kind words. We're delighted to hear that you've had such positive experiences with us over the years, and greatly appreciate your loyalty.
Here's to many more years to come!
Kind Regards,
Charlie @ Trafalgar
Trafalgar Umbrella ããã®åç
HI Sunday,
Thank you for the review. We're glad to hear that our service delivery met your expectations!
Kind Regards,
Charlie @ Trafalgar
The service was outstanding
The service was outstanding, and I would definitely suggest it to others.
2026幎1æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Trafalgar Umbrella ããã®åç
Hi Theresa,
Many thanks for your review, your recommendation means a lot to us!
Kind Regards,
Charlie @ Trafalgar
Fabulous service- thank you.
I originally went with Trafalgar for my umbrella company based on value for money, however, Iâve also been delightfully surprised by the quality of the service. The advisors who answer the phone have been fantastic. Itâs great to speak to people who are genuine, care and will go above and beyond. Iâm really grateful for the support theyâve shown me over my time with them but especially these past few weeks. When Iâm next on contract, I have no hesitancy in returning to Trafalgar.
2026幎1æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Trafalgar Umbrella ããã®åç
Hi there,
Thank you for leaving us a review.
Your kind words mean a great deal to our team, and its fantastic to hear that our customer service has been able to meet and exceed your needs.
We greatly look forward to working with you again on your next contract.
All the best,
Charlie @ Trafalgar
Quick and easy to sign up and an appâŠ
Quick and easy to sign up and an app available for your phone fast responses from the team when you need help.
2025幎11æ24æ¥
Trafalgar Umbrella ããã®åç
Hi Rachael,
Thank you for your review. We're glad to hear sign-up was straightforward. We look forward to working with you and hope to turn your overall experience into a 5 star one!
Kind Regards,
Charlie @ Trafalgar
Onboarding was easy and seemless!
2025幎11æ6æ¥
Trafalgar Umbrella ããã®åç
Hi Yomachi,
Thank you very much for the 5-Star review. We're glad to hear our onboarding process was straightforward for you!
Kind Regards,
Charlie @ Trafalgar
Billie was amazing
Billie was very friendly and empathetic of my situation, which is a rare find in the contracting world! She kept in touch with updates and tried all she was able to do to help- thank you Billie for everything !
2025幎10æ24æ¥
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Trafalgar Umbrella ããã®åç
Hi Charlie,
Thank you for sharing your experience. We're really glad to hear that Billie was able to assist you effectively and with empathy.
If there is anything else we can do to help, please do let us know.
Kind Regards,
Charlie @ Trafalgar
Trafalgar Umbrella ããã®åç
Hi Michael,
Thank you for your review! We're glad to hear you found it smooth and straightforward to register with us.
Kind Regards,
Charlie @ Trafalgar
Turn the volume down in the pressure âŠ
The volume of emails and phone calls after the initial enquiry were ridiculous. The high pressure makes it seem like they t could be a scam but they are probably just on commission.
2025幎10æ9æ¥
Trafalgar Umbrella ããã®åç
Hi there,
Thank you for leaving a review.
We're sorry to hear that you feel your experience with Trafalgar Umbrella hasn't met the standards you expect from us on this occasion.
We value all feedback, and as such have looked into your complaint. According to our records, the emails you received were reminders to sign a contract of employment.
These reminders are intended to be helpful and allow you to get signed up and paid as quickly as possible, however we regret to hear they came across as pressurising and created stress.
As such, we have adjusted our processes and reduced the frequency that they are sent.
We hope this addresses your concerns, and that the rest of your experience with us will be to our usual 5 star standard.
Kind Regards,
Charlie @ Trafalgar
Simple seamless process
I am very impressed with the responsiveness from the team from Trafalgar.
This is a new process for me and this whole onboarding process was stress free and seamless
Thank you
2025幎8æ26æ¥
Trafalgar Umbrella ããã®åç
Hi Mrs Nichole,
Thank you for sharing your thoughts. We're delighted that we've been able to make your first experience with umbrella employment a good one!
Kind Regards,
Charlie @ Trafalgar
Absolutely amazing service âŠ
Absolutely amazing service from the team at trafalgar. Especially Billie who has always helped whenever needed. She is professional friendly and efficient. Always helpful as well.
John Harris is also excellent and deserves a mention as well. I highly recommend this company
2025幎7æ31æ¥
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Trafalgar Umbrella ããã®åç
Hi Lisa,
Thank you for taking the time to leave a review. We appreciate your kind words about Billie, John and their teams, and we're glad to hear that your service has been to the standard you deserve.
Kind Regards,
Charlie @ Trafalgar
Efficient, fair and professional - highly recommend. Happy to use again
I've just used Trafalgar for the first time in respect of working a short-term contract and they were brilliant.
I had a dispute with the agency I worked via on the above project, which concerned payment (more specifically, a lack of!). Ultimately, Trafalgar helped conclude the matter to my satisfaction (no help from the agency though, who were useless - Equiniti Hazell Carr and their client, Diligenta, based on this latest disgrace of a project, need to ask themselves some serious questions about how to manage such work!). They acted fairly, efficiently and overall professionally - I'd definitely use them again based on this very good experience.
Steph from Trafalgar's compliance team was excellent in dealing with the above matter specifically, with general support from Billie, Sophie and Stacey being impressive. Thanks all!
2025幎7æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Trafalgar Umbrella ããã®åç
Hi Ryan,
Thank you for taking the time to leave a review.
We're sorry to hear that this contract didn't go completely smoothly, however we are glad that you were able to rely on Trafalgar's customer service to reach a satisfactory outcome. It's what we're here for.
We would love the opportunity to work with you again, and hope to speak to you in the near future.
All the best,
Charlie @ Trafalgar
Billie is a credit to the company
I requested an employment reference, but unfortunately has to call back several times as it was not processed correctly on multiple occasions. I then had a phone call from billie to apologise and say that she is now taking over this request. She was so helpful and efficient, the reference was sent within an hour of speaking to her.
2025幎7æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Trafalgar Umbrella ããã®åç
Hi Emma,
Thank you for taking the time to leave a review.
First of all, we apologise for the inconvenience caused by your incorrect reference. We will ensure your feedback is used to tighten up our processes regarding references.
We are, however, glad to hear that Billie was able to resolve your issue. We do hope you enjoy the rest of your experience with Trafalgar.
Kind Regards,
Charlie @ Trafalgar
Excellent customer service from BillieâŠ
Excellent customer service from Billie Smithen.
2025幎6æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Trafalgar Umbrella ããã®åç
Hi Zohaib,
Thank you for your kind words.
We're glad to hear that Billie was able to assist!
Kind Regards,
Charlie @ Trafalgar
The world needs more Billie SmithensâŠ
Had the pleasure of speaking with Billie Smithen multiple times recently, who moved heaven and earth to help resolve an issue caused by Student Loans Company. Canât thank Billie enough for taking ownership of the issue and liaising with multiple stakeholders to ensure it was resolved in time for payday. Thank you for your help!
2025幎6æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Trafalgar Umbrella ããã®åç
Hi Michael,
Many thanks for leaving a review. We're glad to hear that Billie was able to resolve your issue quickly and effectively.
If you require any further assistance, please do get in touch.
Kind Regards,
Charlie @ Trafalgar
They are simply the best umbrellaâŠ
They are simply the best umbrella company, knowledgeable and helpful
2025幎4æ28æ¥
Trafalgar Umbrella ããã®åç
Hi Suky,
Thank you for sharing your thoughts.
We're delighted to hear that we're your favourite umbrella company, and we look forward to continuing to work with you!
Kind Regards,
Charlie @ Trafalgar
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