TransferMate レビュー 470

TransferMate からの回答

2日前

Dear Agnes,

Thank you for taking the time to share your feedback. We are sorry to hear that this process has caused frustration.

For security reasons, our refund procedures require customers to complete a refund authorisation form, even if payments have already been made to us. This ensures that funds are returned correctly, securely, and to an account explicitly confirmed by the account holder. Unfortunately, we are not permitted to process refunds based solely on historic payment details or transfer notices.

We appreciate that this may seem unnecessary, however these measures are in place to prevent errors and protect customers against fraud or misdirected payments. Once the required form is completed, refunds are processed as quickly as possible in line with our procedures.

We value feedback and remain committed to improving our communication and customer experience.

TM Customer Support

TransferMate からの回答

2026年2月20日

Dear Tokoloho,

Thank you for the 5-star review.

We're really glad to hear that the response felt personal and genuinely supportive. That’s exactly the experience we aim to deliver, and it means a lot to know it came across that way.

If you ever need anything else, we’re always here to help.

TM Customer Support

TransferMate からの回答

2026年2月9日

Dear Priyanka,

Thank you so much for your wonderful 5‑star review.

We’re thrilled to hear that you had a really good experience and that our chat support team was able to assist you so quickly and easily. Making it simple for our customers to get the help they need is exactly what we strive for, and it’s great to know we hit the mark for you.

If you ever need anything else, we’re always here and happy to help.

Thanks again for taking the time to share your feedback.

TM Customer Support

TransferMate からの回答

2026年1月29日

Dear Cruz,

Thank you for your 5-star review. We’re glad to hear our Customer Service Agent was able to assist you quickly and meet your expectations. We truly appreciate your feedback.

TM Customer Support

TransferMate からの回答

2026年1月14日

Dear Recovery and Winch Ireland Ltd,

Thank you so much for this fantastic review. We’re thrilled to hear that our international payments solution has been a game-changer for you. Making cross-border payments fast, transparent, and stress-free is exactly what we aim for, and it’s especially rewarding to know our customer support made a positive impact. We truly appreciate your recommendation and look forward to continuing to support your global payments needs.

TM Customer Support

TransferMate からの回答

2026年1月14日

Dear Gurmit,

Thank you for your feedback. We’re sorry to see this rating, though we’re unable to identify the issue based on the information provided. We’d genuinely like to understand what went wrong and see if we can help. Please feel free to contact our support team directly at edu@transfermate.com so we can look into this for you.

TM Customer Support

TransferMate からの回答

2026年1月13日

Dear Mohammad,

Thank you for your feedback and 5-star rating. We apologise for the initial confusion and are happy to hear that Marie was able to provide clear and supportive assistance. We appreciate you taking the time to share your experience.

TM Customer Support

TransferMate からの回答

2026年1月13日

Dear Jaerdes,

We appreciate your 5-star rating and kind words. Providing great service is always our goal. Thank you for choosing us.

TM Customer Support

TransferMate からの回答

2026年1月13日

Dear Maria,

Thank you for your 5-star feedback. We’re delighted to hear you had such a smooth experience, and we’ll be sure to share your kind words with Marie.

TM Customer Support

TransferMate からの回答

2026年1月13日

Dear Adrian,

Thank you so much for your 5-star review and for sharing your experience. We completely understand the importance of trust, and we’re glad our live chat support was able to put you at ease. Mark and Dimitar will be delighted to hear your kind words. Thank you for trusting us and feel free to reach out anytime.

TM Customer Support

TransferMate からの回答

2025年12月22日

Dear Jérôme Adam,

Thank you for being with us for over 10 years. We truly appreciate your trust and loyalty.
We’re sorry that recent changes no longer meet your needs, and we understand how disappointing this has been.

TM Customer Support

TransferMate からの回答

2025年11月25日

Dear Alex,

Thank you for the 5-star review. We're pleased to know that our wire transfer process, exchange rates and service met your expectations. We look forward to assisting you again.

TM Customer Support

TransferMate からの回答

2025年11月25日

Dear Ioana,

Thank you for the 5-star review. We're so glad to hear that our team has been able to support you whenever you needed help. Mistakes happen; we’re always happy to assist and make things easier.

TM Customer Support

TransferMate からの回答

2025年11月25日

Dear Jef,

Thank you for the 5-star review. We’re so glad to hear that our reply was quick and helpful. We appreciate you taking the time to share your experience.

TM Customer Support

TransferMate からの回答

2025年10月20日

Dear Asmaa'u,

Thank you so much for your 5 star review. We're thrilled to hear that you were happy with our customer service and quick response. Providing prompt and helpful support is always a top priority for us. We truly appreciate your support and look forward to serving you again.

TM Customer Support

TransferMate からの回答

2025年10月20日 に更新

Dear Klaus,

Thank you for your feedback. We’re sorry to hear you had a frustrating experience. We’re always working to improve and would appreciate any specific details you’re willing to share so we can better understand what went wrong. If you’re open to it, feel free to reach out directly to edu@transfermate.com.

At TransferMate, your satisfaction is our top priority, and we are committed to continuously improving our service.

TM Customer Support

TransferMate からの回答

2025年10月8日

Dear Kevin,

Thank you so much for the wonderful 5-star review. We're thrilled to hear that you had a great experience, and we truly appreciate you taking the time to share your feedback.

TM Customer Support

TransferMate からの回答

2025年9月24日

Dear Cecilia,

Thank you so much for the 5-star review. We're thrilled to hear that your experience with Hannah was great and that the conversation was smooth and efficient. We always aim to provide clear and helpful communication. We truly appreciate your feedback and look forward to assisting you again in the future.

TM Customer Support

TransferMate からの回答

2025年9月5日

Hi,

We're truly sorry to hear how distressing your experience has been. Your feedback is deeply concerning, and we take your comments very seriously.

We understand you're feeling extremely frustrated, and we want to make things right. Please know that we are here to listen, help, and support you in any way we can. If you're open to it, we'd like to speak with you directly to understand the full details of your experience and work toward a resolution.

You can reach us at edu@transfermate.com and we’ll ensure someone from our team gets back to you as a priority.

We appreciate your feedback and are committed to improving the service that we offer to all of our clients.

TM Customer Support

TransferMate からの回答

2025年9月5日

Dear Sami,

Thank you so much for taking the time to leave us a 5-star rating. We’re so pleased to hear you had a positive experience with our live chat support. Our team works hard to provide fast, helpful, and friendly service. We're always here if you need anything else!

TM Customer Support