Vietravel レビュー 

Dịch vụ quá tệ, chuyến bay bị delay liên tiếp. Tôi không nói tới delay 1-2 tiếng mà là 10 tiếng.
Giờ bay của tôi đặt là 1am và hãng delay xuống 11am, không còn gì để nói...
Gọi lên tổng đài thì nhân viên không biết quy trình. Quá tệ

Flights keep getting reschedule! It's so annoying esp when you had urgents things to get done!

thật sự kg hiểu sao hãng dc trên 4 sao . nhân viên tổng đài không chịu hỗ trợ check-in. Mình là khách ở xa, lái xe đường dài đến trước 4 tiếng, quầy check-in không có ai , gọi tổng đài không đồng ý hỗ trợ hai mẹ con vất vưởng trước khu check in mấy tiếng đồng hồ, lại không có máy lạnh . Gần tới giờ bay mới có bạn ra cho check-in vào. Rút kinh nghiệm lần sau không baoh đi Vietravel nữa.

Our flight das delayed almost 7 1/2 hours, no comunocation, no information, nothing just let us clueless at the Airport. Not even the employees at BKK Airport knew whats happend to our flight. Never fly Vietravel airlines again. Would not recommend!

Unreliable airline, they often change your flight at their convenience. Stay away.

Terrible experience, I ve living in Vietnam for 8 years and this was my first and last time flying with this "airline" they changed my.flight many times and received in one day ablut 15 phone calle and sms all of the with incorrect info about my flight, website terrible experience, when you try to see your booking information all the time says that is not possible because you are not an agent, In Bangkok no personel to give basic information such as gate and departure time, you have to find the info by yourself, dont waste your time and money flying with them, instead pay a little bit more but get a nice experience with other airline such as Vna or Vietjet.

This is really a scam brand. Never experience this, warn everybody who want to travel by this!!!

I have travelled to 34 countries and take >200 flights and this is the WORST and completely BULSHIT airlines.
First of all, they delayed us 4 hours, pushing our flight from 8pm to midnight.

Second of all, we paid for 2 checked bags, each was 15 kg so the total was 30kg. Our checked bags was 10kg and 19 kg- which is 29kg together. they didnt allow us to go, the make us fk upgrade to 23kg bag (20$ fee). They then checked our carrying on and we was over by 2kg per person, so 9kg per person instead of 7kg. Usually it isnt a problem for other airlines, but they wanted us to pay so we just pay to avoid the trouble. We paid for additional 9kg.
We didnt have all the space to fit our things into the checked bags so still have 2 kg extra in our carryon. They didnt allow us to go and bullshited that they will weight our carry-ons at the gate so they wanted us to FIT ALL our extra carryons into our checked bags and made us to re-arrange our luggage the 3rd time. They ALL go in the same plane for god’s sake.

I am tired of this nonsense, they delayed the flights for 4 hours and didnt compensate for us a penny. We paid extra luggage and still wanted to trouble us. Please AVOID them at all costs

Unfortunately, this is a scam airline. I warn everyone not to book any flight with Vietravel. In two occasions, I've lost my flights without any communication from the airline, apologies or a refund. Customer service is inexistent. The first time, the airline simple cancellled the flight and on the second time, the airline changed the departure time, which made me lose my connection flight and the entire trip.

By reading other reviews, I understood that this is the airline scam technique. To sell as many tickets as possible and then change the departure time or cancel flights and not process refunds for it.

My trip is completely ruined. booked a round-trip flight, and four days before departure, they cancelled my outbound flight and move it to the same day as my return. And guess what? The new departure time is later than the return. Pathetic by all means, am I supposed to fly back before even arriving? Customer service? The worst and the most useless I’ve dealt with, made us sent emails to ask for a refund then never reply. It’s funny, I got scammed before even going.

I made a reservation with this company, and they confirmed it via email, stating:

"Thank you for booking your flight with us.
Your e-ticket has been confirmed.
Please see the Passenger Itinerary Receipt in the attached file.
See you on board."

However, in the fine print of the document, it states that payment must be made. I checked my credit card and confirmed that the payment had already been processed. Despite this, the company canceled my reservation, forcing me to purchase last-minute tickets at a higher price due to their failure.

I tried to contact the company and even sent proof of payment to Vietravel, but I have received no response. I am forwarding this email to request documentation to pursue a refund, but once again, there has been no reply. Traveling with this company has been a nightmare.

the worst airline in vietnam! don't book with them! you buy the ticket and then when you get to the airport they charge you 700,000 VDN ($30) for just one extra kg in your luggage!

Will never travel with this airline again. Sent out messages incorrectly bringing the departure time 2 hours forward. When we tried to contact them they do not respond to emails and their phone line isn't a real line. Rushed to get to the airport for a flight that actually wasn't changed and there wasn't a customer service rep in sight. Not at their desk and not at the check in desk. The flight prices don't include carry on luggage but this is a standard mistake people can make. It is not worth the cheaper price.

To be honest my biggest nightmare never more. The customer service worst in my entire life.

They didn't warn me that they would require a return ticket upon boarding. I was denied boarding at the check-in desk. While I was in a hurry to issue a return ticket and waiting for my reservation confirmation, they closed the check-in desk right in front of me. As a result, I lost my ticket, wasted time and nerves.

Flew from Hanoi to HCM Had perfectly normal budget airline experience, no delays. Got told off for trying to take 2 bags as carry on but apart from that everything else was good

They are pathetic in every sense that you can think of for any airline experience. Ground staff, hostess, web check in

the worst flight agency in Vietnam, we will not be able to change your information. because they are about to go bankrupt so they always delay in 3-6 hours to get more customers, even on the next day

I was a bit hesitant to book due to the many bad reviews I found online.
But I decided to give them a go anyways because their timing was convenient and price low.
I had a good roundtrip from Saigon to Da Nang. On time, clean airplane, friendly staff.

If you purchase your ticket through an agency like Booking.com or Trip.com, you will not have the option to check in online or pre-purchase baggage. As a result, you will need to buy luggage at the airport, and regardless of the weight, you will pay a minimum fee for a 23kg allowance.