Vietravel レビュー 

There’s a reason they will be the cheapest option when you search for a flight. I’ve flown dozens of airlines and VietTravel definitely ranks at the bottom. The type of airline has the “cheapest flight” because it charges for everything. Was half expecting to be charged a waiting in line fee. Unless you are traveling with the clothes on your back, pick another airline.

No delay fly 3x allready. Service good.

0/10 Major booking issues on their online platform.
Traveling Southeast Asia, could not make the last leg of the trip. Went to redeem a refund well before the minimum required amount of time to make adjustments to a flight.

Provided information on booking,
Communication was in Vietnamese, had to message to get a response in English that had misguided information.

Do not travel with this airline.

Sincerely and respectfully

Worst and worst flight by New pilot who haven't ever been experienced, please do not give your life to him. I'll try one more this plane if compensate 1million USD

THEY ARE THE MOST TERRIBLE AIRLINES.

They cancelled my round trip flight last minute. Did not offer any alternative flight bookings for the next 10 DAYSs. No help, and they refund policy is absolutely a SCAM! Do not use this airlines for any of your travels.

Save yourself time and money by booking elsewhere, they have cheap tickets but many hidden fees! Their customer service are very rude, you’re better off flying with someone else.

It was a totalt normal flight, boarding, check in was all ok!

DO NOT BOOK WITH VIETRAVEL.

I took a 1 and a half hour flight with this airline. Very uncomfortable. Limited leg space. Also my checked-in baggage was broken into by someone. Lock was ripped off and nowhere to be found, backpack was damaged. Luckily I had no valuables, but super sketchy behaviour. Would not recommend.

Bad airline, delays, changed my checked in seat

Apparently this is a small airline, so I checked with my hotel and a taxi driver about it's legitimacy. Both confirmed that the airline is small and new, but that it is an okay airline company.

Everything went well. The flight was on time, the crew was okay, and the price was good compared to our options for the date.

The online service for booking tickets isn't very user friendly, but it worked after a few tries. It's slow and feels a bit sketchy. That's pretty much the only complaint I have, otherwise it was a standard local airline experience for me.

Worst airline company. The call center doesn’t answer. They are not professional, flight delayed for hours. They ask to pay additional fees.

Take another company !

Scam airline. Hidden fees at checkout that appear on credit card

Every flight booked with them was cancelled and moved to next day. The worst airline I ever experienced

I can’t contact airlines and no one reply my email since yesterday.I went to counter but they told me that can’t change my flight in thai. This’s the worst service.By the way,there is no office in thai so you can’t contact with anyone.

Diese Airline ist eine reine Katastrophe. Unser Flug sollte um 21:35 gehen, wurde dann auf 00:10 verschoben, weil anscheinend zu wenige Gäste an Board wären und es sich nicht lohnen würde. Hunderte Menschen warten hier den ganzen Tag nur weil die Airline mehr Gäste ans Board sammeln möchte. Verspätungen von über 6h sind normal. Wer nicht andauernd aufgeschoben und den ganzen Tag am Gate warten möchte sollte möglichst einen großen Bogen um diese Airline machen.

Absolut nicht empfehlenswert.

Wir buchen über booking.com einen one-way-Flug mit vietravel. Zwei Tage davor teilte die Airline mit, der Flug sei "due to operation reason" verschoben worden. Anstatt am Abend sollte er nun 6:05 Stunden später um 2:30 Uhr in der Nacht stattfinden.
Ein E-Mail-Kontakt mit der Airline scheiterte daran, dass die E-Mail-Adresse über die gebucht wurde nicht mit dem vollständigen Namen im Personalausweis übereinstimmte.
Ein Telefonkontakt über das Festnetztelefon des Hotels scheiterte daran, dass diese Nummer nicht mit der bei der Buchung angegebenen Handynummer übereinstimmte.
Anzumerken ist, dass wir sämtliche anderen Daten (Buchungsnummer, vollständiger Name, Telefonnummer etc.) zur Verifizierung angeben konnten und bei der Buchung selbst die E-Mail-Adresse kein Problem darstellte.
Als wir schließlich mit Hilfe von booking.com eine interne Referenz-E-Mail-Adresse hatten, die mit unserer Buchung verlinkt war, teilte der Kundenservice der Airline mit, dass im Moment keine Auskünfte erteilt werden können und wir am nächsten Tag um 8 Uhr (der von der Airline vorgeschlagene Flug wäre dann in dieser Nacht um 2:30 Uhr gewesen) zum Flughafen kommen sollen, um das Problem zu klären.
Zudem stimmen die angebenen E-Mail-Adressen von Vietravel auf der englischen und vietnamesischen Homepage nicht überein, sodass unsere ersten E-Mails als nicht zustellbar zurückkamen.
Booking.com teilte zudem mit, sie könnten aufgrund der Beschränkungen der Airline keine Änderungen am Flug vornehmen.
Letztlich haben wir einen halben Urlaubstag mit telefonieren, Chatten und E-Mails schreiben verbracht, um letztlich eigenständig einen Ersatzflug zu buchen. Ob wir unsere Mehrausgaben erstattet bekommen steht nich in den Sternen.

Aufgrund dieser Erfahrung werden wir sicher keinen Flug mehr mit dieser Airline buchen.

Zero stars! Scam company!

A scam company! They are delaying their flights intentionally to force more people to fly at the same time. Bad costumer service and zero offered compensation or acknowledgement of the extreme delays. Waited over 8 hours and they all their staff and support act like that's normal without giving any justified causes for the extreme delays. Their own stated policy online says they will refund your ticket when delayed for more than 5 hours. They costumer service says otherwise.... DON'T FLY WITH THIS COMPANY!
TOTAL SCAM & UNPROFESSIONAL SERVICE!

Really terrible customer service. The staff are very rude, disinterested and unpleasant. It's like you're there for them, not they're there to serve you. It is not a good choice of airline to book.

Flight cancelled at last moment. Rescheduled two days later, after persuasion changed to one day later. Realised that they are a one aircraft or some such company. Was the only flight cancelled that day from Hanoi to Danang. Spoiled holiday plans for many. I feel in hindsight I should have booked with a larger airline who could have managed better

Vietravel Airlines - DELAY AIRLINES
Vietravel Airlines should be named DELAY AIRLINES. If they do not have enough guests for one flight, they will let the customers wait to join the next flight. It is exactly what thay are doing the business. If you are on a business trip or you have to transit flight at the arrival airport Please DO NOT fly with Vietravel. By the way, the check in staff are very rude.