I bought a travel eSIM from Lebara after reading the Trustpilot reviews and seeing that they offer 24/7 access to real customer support. Unlike Airalo, whose â24/7 supportâ is just an AI bot tha... ãã£ãšèŠã
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The beta app had come to an end but was still launching causing some differences in plans. The agent SHUBHAM SURYAWANSHI helped get to a solution.
This is about the chat only, not about the service because I've not yet used it. The chat support was excellent. I had several questions, the answers to which were not at all apparent on the websit... ãã£ãšèŠã
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I have been using Lebara for a while now and generally please with their service. Some dropout in areas, but great for the price. Had a roaming and eSim question and Vivek Biswas was very helpful.
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Lebara is the fastest growing mobile network in Europe, ideal for value seeking customers. Lebara is now offering the new, smarter way to connect while travelling â Global Travel eSIM. Lebara Travel eSIM is easy to set up, reliably works on arrival and at an affordable price with the same excellent customer service that Lebara is known for.
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- travel.lebara.com
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Beta app into Live roll out
The beta app had come to an end but was still launching causing some differences in plans. The agent SHUBHAM SURYAWANSHI helped get to a solution.
2026幎4æ18æ¥
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Sanika was very helpful respondedâŠ
Sanika ika was very helpful responded quickly
2026幎4æ17æ¥
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I bought an eSIM to use in Japan and itâŠ
I bought an eSIM to use in Japan and it simply doesnât work donât waste your money
2026幎4æ16æ¥
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Roaming question
I have been using Lebara for a while now and generally please with their service. Some dropout in areas, but great for the price.
Had a roaming and eSim question and Vivek Biswas was very helpful.
2026幎4æ16æ¥
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Travel eSim
Shubham Suryaawanshi has been very helpful and quick in sorting out my doubts. So it has been painless and easy.
2026幎4æ14æ¥
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Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
fingers crossed it works!
so I think it is all set up but will only know for sure when I land. Siddhant was patient with helping me figure it all out.
2026幎4æ13æ¥
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Lebara Travel eSIM ããã®åç
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and Iâm glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Siddhant was really helpful and sortedâŠ
Siddhant was really helpful and sorted my query really quickly.
2026幎4æ13æ¥
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Lebara Travel eSIM ããã®åç
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and Iâm glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Real 24/7 Support makes all the difference
I bought a travel eSIM from Lebara after reading the Trustpilot reviews and seeing that they offer 24/7 access to real customer support.
Unlike Airalo, whose â24/7 supportâ is just an AI bot that sends you in endless loops without actually helping, Lebara connected me to a real person instantly.
The support agent answered my questions about which product to buy clearly and expertly. Excellent service.
2026幎4æ10æ¥
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Lebara Travel eSIM ããã®åç
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and Iâm glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
This is about the chat only. Support is EXCELLENT
This is about the chat only, not about the service because I've not yet used it.
The chat support was excellent. I had several questions, the answers to which were not at all apparent on the website, including on the FAQs. The 3 chats I had provided quick and useful answers from Rahul and Sanika
2026幎4æ10æ¥
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Lebara Travel eSIM ããã®åç
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and Iâm glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Siddhant was a great help
Siddhant was a great help, didnât take ages inbetween replies.
2026幎4æ9æ¥
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Lebara Travel eSIM ããã®åç
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and Iâm glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Great Customer Service
Smita is a great consultant, who was able to assist me so well. Thank you for your assistance.
2026幎4æ8æ¥
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Lebara Travel eSIM ããã®åç
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and Iâm glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
SHUBHAM SURYAWANSHI help me a lot withâŠ
SHUBHAM SURYAWANSHI help me a lot with my problem on how to fix my internet.
2026幎4æ6æ¥
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Lebara Travel eSIM ããã®åç
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and Iâm glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Siddhant - Excellent Customer Service
Siddhant provided excellent service on the online chat. He answers all my questions clearly and helped solved my issue.
2026幎4æ5æ¥
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Lebara Travel eSIM ããã®åç
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and Iâm glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Quick and helpful
2026幎4æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Lebara Travel eSIM ããã®åç
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and Iâm glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Thank you SHUBHAM SURYAWANSHI
2026幎4æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Lebara Travel eSIM ããã®åç
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and Iâm glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Lebara Travel eSIM ããã®åç
Hello Bruno,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and Iâm glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Travel eSIMs worked fine in New Zealand and China.
We used the travel eSIMs in New Zealand and China with no issues at all. Good reception in both countries, the NZ sim uses the One network. Great value for money from a UK company with helpful support if you need it.
2026幎3æ15æ¥
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Lebara Travel eSIM ããã®åç
Hello Roger,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and Iâm glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Excellent and speedy support
Sanika was the person who assisted me with the help I needed and I can say I had a very friendly, efficient and speedy support. I`m very pleased so far. I`ll be using the travel eSim card for the first time for a trip next week and hopefully the 5 star service will continue throughout my entire experience.
2026幎3æ20æ¥
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Lebara Travel eSIM ããã®åç
Hello Julia,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and Iâm glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Siddhant was really helpful
Siddhant was really helpful. Iâm happy with the customer service I received
2026幎3æ7æ¥
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Lebara Travel eSIM ããã®åç
Hello Sophia,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and Iâm glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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