Travelis レビュー 770

We booked flight tickets through Travelis, but our trip was subsequently cancelled by Turkish Airlines.
Turkish Airlines has confirmed in writing that we are entitled to a full refund without any deductions.
Despite this, the agency has insisted that we must pay an “agency fee” of 795 DKK in order to receive our refund. At the same time, we have been referred back and forth between the agency and the airline.
We have been in repeated phone contact over several days without reaching a resolution. Unfortunately, our experience is that the case is being unnecessarily delayed without any concrete action. Over the past three days, we have had numerous phone conversations with Travellis, where we have received inconsistent information and no proper acknowledgment that the cancellation was initiated by the airline. In addition, our most recent calls were terminated from their side, and subsequent calls from our number have not been answered. When calling from a different number, the call was answered.
We have therefore been forced to escalate the matter and are still awaiting proper handling in accordance with EU Regulation 261/2004.
Our recommendation is to be very cautious regarding refund handling when booking through this agency.

Never order through this site (Travelis). The flight was canceled due to their problems but they did not refund my ticket full money.

Smidig bokning och bra service. Allt fungerade enligt plan utan konstigheter. Prisvärt och pålitligt

Det er umulig å kontakte kundeservice. De svarer ikke på telefonen, og e-postadressen deres er ikke å finne noe sted.

Lett å manøvrere på nettsiden, veldig oversiktlig og greit :)

Worst service and total rip off!! We ordered tickets to India and then Turkish airways made a schedule change and the transit was now longer than before and there was another option for the transit that would make it shorter and they wanted me to pay 495 kroner (50 eur) to change it to the best option.. then we got a message Turkish Airway from that our flights to India are cancelled due to the war and we could get a refund or reschedule. Our trip was is 2 weeks and then went for the cancel to buy new tickets. The comes an email saying you can cancel and it’s going to cost you 895 kr (90 EUR) per person in service fees!! Total lost from this was 1790 KR (180 EUR) WTF FOR!!! This is an unforeseen circumstance and out of our hands but they took advantage!! Don’t use these people!!

If your flight is canceled they will make you pay 70$ to refund you. Never use this site but directly from airlines site.
Me and a group are trying to take down this scamming company. You can help by leaving bad reviews.

Worst service and total rip off!! We ordered tickets to Japan and then Qatar airways made a schedule change and the transit was now longer than before and there was another option for the transit that would make it shorter and they wanted me to pay 495 kroner (50 eur) to change it to the best option.. then we got a message Qatar Airway from that our flights to Japan are cancelled due to the war and we could get a refund or reschedule. Our trip was is 2 weeks and then went for the cancel to buy new tickets. The comes an email saying you can cancel and it’s going to cost you 895 kr (90 EUR) per person in service fees!! Total lost from this was 1790 KR (180 EUR) WTF FOR!!! This is an unforeseen circumstance and out of our hands but they took advantage!! Don’t use these people!!

Huono palvelu..lupaavat että soittavat takasin mutta ei kuulu mitään..ja kun vastavat niin englantia puhuvat vaikka suomalaiseen numeroon soitan..pyydän sitten ruotsin tai suomalaisen palvelijan...ja eri vastauksia joka kerta..ei mitään selviä miten paluulipulla mennee..

Greit, men veldig dyrt

Enkelt å bestille, litt for mange «ekstra valg» å klikke, men ok når man blir vant til det.

De er tyver. Jeg bestilte flytur hos dem, og selv om jeg betalte for avbestillingsbeskyttelse fikk jeg ikke pengene tilbake da jeg ble sjuk OG sendte legeattest. Jeg gjorde alt innom fristen men fikk bare ei lenke til general informasjon hver gang jeg prøvde å ta kontakt med dem. De også svarte på e-postene 23 på nata slik at jeg ble stressa og ikke fikk sove. De er rett og slett tyver. ALDRI bestill noe hos dem.

Flyet vårt hjem fra ferie ble kansellert pga mellomlanding i Midtøsten. Vi fikk ingen melding fra Travelis om hverken kansellering eller tilbud om ombooking. Etter å endelig ha fått tak i de på telefon (etter flyet vårt originalt skulle gått) valgte vi å få refundert beløpet for flybillettene og heller bestille en alternativ rute hjem utenom Midtøsten. Refusjonen ble bekreftet på telefon samt også skriftlig i e-post. Vi stilte også spørsmål om hva slags ansvar Travelis har mtp kansellering, men dette nekter de å svare på. Etter at vi endelig kom oss hjem til Norge så har Travelis bedt oss bekrefte 4 ganger at vi ønsker refundert flybillettene. De har også plutselig endret beløpet som vi skulle få refundert, men nekter å vise dokumentasjon på flyprisene til og fra reisemålet vårt. I den siste e-posten hvor vi IGJEN ba om refusjon og dokumentasjon på prisene så skrev de at vi måtte ringe på telefon og at de ikke ville hjelpe oss per e-post lenger. I tillegg til alt dette tar Travelis 895kr per person i «gebyr» for å refundere billettene. Dette er det verste reiseselskapet jeg har vært borti. Totalt useriøse og fremstår som svindel! Hold dere unna. Det går fint så lenge flyet ikke blir kansellert eller forsinket…verste kundeservicen jeg har opplevd.

We booked tickets through Travelis and even bought the supreme support package (total scam, they do not offer any extra services). Due to unforseen circumstances we had cancel our flight. We spent hours in line trying to get through to their customer service (they do not answer emails). From the airline we were told in writing that we were entiteled to a full refund. However, Travelis refused to refund any money. We learned an expensive lesson.

⭐☆☆☆☆

Styr langt uden om RCG / Travelis.

Jeg bestilte flybilletter gennem dem, men hele rejsen blev annulleret af flyselskaberne (Turkish Airlines og Pegasus Airlines) på grund af den aktuelle sikkerhedssituation. Rejsen kunne derfor ikke gennemføres.

Alligevel kræver bureauet et “administrationsgebyr” på 895 SEK pr. person for at refundere pengene – selvom ingen ydelse er leveret.

Jeg har været i kontakt med begge flyselskaber, som bekræfter, at refunderingen skal håndteres af det udstedende bureau. Samtidig henviser bureauet mig tilbage til flyselskaberne. Som kunde ender man dermed i en fastlåst situation, hvor man ikke kan få sine penge uden at acceptere et gebyr.

Jeg har gjort indsigelse mod dette og vil om nødvendigt tage sagen videre gennem min betalingsudbyder samt relevante forbrugerinstanser i EU.

Jeg kan ikke anbefale at handle med dette bureau. Vær opmærksom på deres håndtering af refunderinger, hvis din rejse bliver annulleret.

I did not receive any email or message to confirm the booking.

Mangler mulighet for ved bestilling å melde om at jeg reiser med elektrisk rullestol.

Verste kundeservicen jeg har opplevd.
Skulle reise imorgen med mellomlanding i Doha. Flyet ble kansellert pga krigen og etter en prat med Forbrukerrådet ble jeg informert om at det er mulig å få full refusjon, men når jeg kontakter dem og henviser til at det finnes norsk lov som sier at jeg likevel må betale refusjonsgebyr pga det ikke er deres feil for at flyet ble kansellert. Når jeg nevner at jeg skal klage på refusjonsgebyret blir jeg lagt på. Selv en stjerne er for mye for kundeservicen jeg opplevde fra dem.

Immediately after the booking (around 22:00) I noticed a mistake but the customer service was closed and in the website I could not cancel or change anything without loosing the full cost. First thing in the morning I called and they couldn't neither cancel the flight and refund the money (the reason is because midnight was passed - however less than 24 hours have passed and when I tried to change, the customer support was closed and not answering) neither change any options to the flight like adding a luggage. Completely useless. Not worth paying extra having this "agency" - flying companies are more useful and supportive than this "agency".