Alex is the best agent so far , customer service was on point,even when there several changes with my flight, he took time to find me the best option to satisfy my chosen day.. Keep up with the great... もっと見る
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Our flight was cancelled by KQ and neither was the agent nor ourselves sent any cancellation email. However Travel and Travel did what they could to get us the next flight to our destination in the sh... もっと見る
企業が回答しました
Once again Travels & Travels made this an amazing experience, the organisers were warm, kind and welcoming, they supported us through out Umrah activities. The hotel hospitality was great (5 star h... もっと見る
企業が回答しました
Asalam Alaikum warahmatullah wabarakatuh The Umrah was such a great experience travelling with my family. The treatment, the 5star hôtels, the care, the respect, the organisation of trevelling to... もっと見る
企業が回答しました
企業情報
当該企業による記述
Travels and Travels UK is a reputable and customer-focused travel agency dedicated to delivering seamless and unforgettable travel experiences. With years of industry expertise, we specialize in crafting personalized travel packages that cater to the unique needs and preferences of our clients. From flight bookings and hotel reservations to tailored tours and exclusive packages, we offer a wide range of services to ensure every journey is hassle-free and memorable. Our team of travel experts is committed to providing exceptional customer service, ensuring that every client receives expert advice, the best possible deals, and an experience that exceeds expectations. Whether you're planning a family vacation, a romantic getaway, or a business trip, Travels and Travels UK guarantees a smooth and enjoyable travel experience from start to finish. We take pride in our reputation for reliability, transparency, and commitment to customer satisfaction. Choose Travels and Travels UK for your next adventure and experience travel like never before!
連絡先
140 Maybury Road Barking , IG11 OPG, London, 英国
- 02081066781
- info@travelsandtravels.co.uk
- travelsandtravels.co.uk
4.7
優良
104件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Alex is the best agent so far
Alex is the best agent so far , customer service was on point,even when there several changes with my flight, he took time to find me the best option to satisfy my chosen day..
Keep up with the great work and customer service
2026年7月17日
自発的なレビュー
It was my second time to use them and…
It was my second time to use them and don't regret.
I advise anyone to try.
2026年8月21日
自発的なレビュー
Alex was very helpful he gave good and amazing …
Alex was very helpful he gave good advice and was really patient with me as I am travelling as a minor I was really satisfied
2026年8月21日
自発的なレビュー
Travels and Travels UK からの回答
Thank you for taking the time to share your experience with Travels & Travels UK. We are delighted to know that everything went smoothly and that you were satisfied with our service.
Your feedback is greatly appreciated and encourages us to continue providing the highest level of service to all our valued clients.
We look forward to assisting you again with your future travel needs.
Kind regards,
Travels and Travels UK
My experience been positive Simon is a…
My experience been positive Simon is a true professional with good customer care
2026年6月4日
自発的なレビュー
Travels and Travels UK からの回答
Thank you for taking the time to share your experience with Travels & Travels UK. We are delighted to know that everything went smoothly and that you were satisfied with our service.
Your feedback is greatly appreciated and encourages us to continue providing the highest level of service to all our valued clients.
We look forward to assisting you again with your future travel needs.
Kind regards,
Travels and Travels UK
I have had good experience dealing with…
I have had good experience dealing with Simon he is polite listening to customer needs and give a wider choice
2026年6月6日
自発的なレビュー
Travels and Travels UK からの回答
Thank you for taking the time to share your experience with Travels & Travels UK. We are delighted to know that everything went smoothly and that you were satisfied with our service.
Your feedback is greatly appreciated and encourages us to continue providing the highest level of service to all our valued clients.
We look forward to assisting you again with your future travel needs.
Kind regards,
Travels and Travels UK
It has very professional and amazing…
It has very professional and amazing customer service. And available 24/7 . Very helpful.
2026年6月6日
自発的なレビュー
Travels and Travels UK からの回答
Thank you for taking the time to share your experience with Travels & Travels UK. We are delighted to know that everything went smoothly and that you were satisfied with our service.
Your feedback is greatly appreciated and encourages us to continue providing the highest level of service to all our valued clients.
We look forward to assisting you again with your future travel needs.
Kind regards,
Travels and Travels UK
Dealing with Simon been a good…
Dealing with Simon been a good experience he is very helpful and knowledgeable about his job
2026年6月6日
自発的なレビュー
Travels and Travels UK からの回答
Thank you for taking the time to share your experience with Travels & Travels UK. We are delighted to know that everything went smoothly and that you were satisfied with our service.
Your feedback is greatly appreciated and encourages us to continue providing the highest level of service to all our valued clients.
We look forward to assisting you again with your future travel needs.
Kind regards,
Travels and Travels UK
They helped me to spread my travel…
They helped me to spread my travel costs which was very helpful because my budget was very tight
2026年6月6日
自発的なレビュー
Travels and Travels UK からの回答
Thank you for taking the time to share your experience with Travels & Travels UK. We are delighted to know that everything went smoothly and that you were satisfied with our service.
Your feedback is greatly appreciated and encourages us to continue providing the highest level of service to all our valued clients.
We look forward to assisting you again with your future travel needs.
Kind regards,
Travels and Travels UK
Travels and Travels UK からの回答
Thank you for taking the time to share your experience with Travels & Travels UK. We are delighted to know that everything went smoothly and that you were satisfied with our service.
Your feedback is greatly appreciated and encourages us to continue providing the highest level of service to all our valued clients.
We look forward to assisting you again with your future travel needs.
Kind regards,
Travels and Travels UK
Our flight was cancelled by KQ and…
Our flight was cancelled by KQ and neither was the agent nor ourselves sent any cancellation email. However Travel and Travel did what they could to get us the next flight to our destination in the shortest time possible . We still await for a refund from KQ as Travels and Travels representative Simon is pushing for it. That’s the only reason I haven’t given a 5* but his customer service and making sure we onboard deserves a 5* 👍👍
2026年5月29日
自発的なレビュー
Travels and Travels UK からの回答
Thank you for taking the time to share your experience with Travels & Travels UK. We are delighted to know that everything went smoothly and that you were satisfied with our service.
Your feedback is greatly appreciated and encourages us to continue providing the highest level of service to all our valued clients.
We look forward to assisting you again with your future travel needs.
Kind regards,
Travels and Travels UK
Good customer service from Mark and…
Good customer service from Mark and very assertive and would definitely use them again for my travel arrangements next time. THANK YOU MARK .
2026年5月23日
自発的なレビュー
Travels and Travels UK からの回答
Thank you for taking the time to share your experience with Travels & Travels UK. We are delighted to know that everything went smoothly and that you were satisfied with our service.
Your feedback is greatly appreciated and encourages us to continue providing the highest level of service to all our valued clients.
We look forward to assisting you again with your future travel needs.
Kind regards,
Travels and Travels UK
Simon is very professional and…
Simon is very professional and trustworthy person. You will not regret booking with him. Amazing company
2026年6月4日
自発的なレビュー
Travels and Travels UK からの回答
Thank you for taking the time to share your experience with Travels & Travels UK. We are delighted to know that everything went smoothly and that you were satisfied with our service.
Your feedback is greatly appreciated and encourages us to continue providing the highest level of service to all our valued clients.
We look forward to assisting you again with your future travel needs.
Kind regards,
Travels and Travels UK
My experience is so bad 👎 😫 since 12 of…
My experience is so bad 👎 😫 since 12 of Mach I payed for my ticket but until now I didn't get anything I said to you give my money back nothing that I contact my bank because it looks like scam
2026年6月3日
自発的なレビュー
Travels and Travels UK からの回答
Dear Customer,
We are sorry to hear that you were dissatisfied with your experience.
However, we would like to clarify that your booking was fully refunded, and we did not apply any cancellation fees or administrative charges. In fact, we processed the refund without recovering any costs from the airline in order to resolve the matter as quickly as possible for you.
We understand that delays and booking issues can be frustrating, and we regret any inconvenience caused. Throughout the process, our team remained in contact and worked to ensure that your funds were returned in full.
We take customer feedback seriously and are disappointed that, despite receiving a full refund, you feel that our service was unsatisfactory. If there is anything further you would like to discuss, please contact our customer support team directly, and we will be happy to assist.
Kind regards,
Customer Relations Team Travels and Travels UK !
Amazing service for US client
Simon has been amazing, his services are immaculate and responses are timely and his communication is on point.
I was recommended to him and I have been able to use him to book many flights. I am based in the US, but that did not stop the high level of service. He is flexible and and has a smooth booking process. I will be recommending him to everyone I know
2026年5月26日
自発的なレビュー
Travels and Travels UK からの回答
Thank you for taking the time to share your experience with Travels & Travels UK. We are delighted to know that everything went smoothly and that you were satisfied with our service.
Your feedback is greatly appreciated and encourages us to continue providing the highest level of service to all our valued clients.
We look forward to assisting you again with your future travel needs.
Kind regards,
Travels and Travels UK
Excellent service
Excellent service. Ever so helpful and always eager to make sure you get the right deal
2026年5月1日
自発的なレビュー
Travels and Travels UK からの回答
Thank you for taking the time to share your experience with Travels & Travels UK. We are delighted to know that everything went smoothly and that you were satisfied with our service.
Your feedback is greatly appreciated and encourages us to continue providing the highest level of service to all our valued clients.
We look forward to assisting you again with your future travel needs.
Kind regards,
Travels and Travels UK
Fantastic customer service
Swift response to getting me flight tickets. Very helpful advisor and communicated every step. Would absolutely recommend them.
2026年5月4日
自発的なレビュー
Travels and Travels UK からの回答
Thank you for taking the time to share your experience with Travels & Travels UK. We are delighted to know that everything went smoothly and that you were satisfied with our service.
Your feedback is greatly appreciated and encourages us to continue providing the highest level of service to all our valued clients.
We look forward to assisting you again with your future travel needs.
Kind regards,
Travels and Travels UK
Travels and Travels UK からの回答
Thank you for taking the time to share your experience with Travels & Travels UK. We are delighted to know that everything went smoothly and that you were satisfied with our service.
Your feedback is greatly appreciated and encourages us to continue providing the highest level of service to all our valued clients.
We look forward to assisting you again with your future travel needs.
Kind regards,
Travels and Travels UK
You made journee goes very good and…
You made journee goes very good and trustworthy I am looking forward to buy my ticket again with you thank you
2026年3月5日
自発的なレビュー
Travels and Travels UK からの回答
Thank you for taking the time to share your experience with Travels & Travels UK. We are delighted to know that everything went smoothly and that you were satisfied with our service.
Your feedback is greatly appreciated and encourages us to continue providing the highest level of service to all our valued clients.
We look forward to assisting you again with your future travel needs.
Kind regards,
Travels and Travels UK
awesome experience
It was an awesome experience right from booking to traveling. I really had it smooth. Special thanks to Simon.
2026年2月8日
自発的なレビュー
Travels and Travels UK からの回答
Thank you for taking the time to share your experience with Travels & Travels UK. We are delighted to know that everything went smoothly and that you were satisfied with our service.
Your feedback is greatly appreciated and encourages us to continue providing the highest level of service to all our valued clients.
We look forward to assisting you again with your future travel needs.
Kind regards,
Travels and Travels UK
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